Bose SoundDock 10 SoundDock® 10 - Page 9

English Troubleshooting If you experience difficulty with your Bluetooth® dock, use the following table to try to solve the problem. If the problem persists, see "Contacting customer service" on page 11. Problem What to do Cannot connect my phone to the dock • Make sure your SoundDock® 10 system is connected to AC power. • Make sure the Bluetooth dock is in discoverable mode (Bluetooth light is flashing). If not, press and hold the Bluetooth button on the dock until the Bluetooth light starts flashing. • Make sure the Bluetooth feature is turned on in your phone. For details, refer to the owner's guide for your phone. • Move your phone closer to the SoundDock 10 system. • Go to http://owners.Bose.com on the Internet and find information on updating your SoundDock 10 system. No sound • Make sure the SoundDock 10 system and your phone are turned on. • Make sure you have a Bluetooth connection (Bluetooth light is on). • Move your phone closer to the SoundDock 10 system. • Turn up the phone volume as high as possible. • Turn up the SoundDock 10 system volume. Sound is dropping out or breaking up • Move your phone or SoundDock 10 system away from any device that generates electromagnetic radiation, such another Bluetooth device, a microwave oven, or a wireless computer network router. • Remove any physical obstruction lying between your phone and the SoundDock 10 system. • Change the location of your phone and/or the SoundDock 10 system. 9