Bose SoundLink Flex Bluetooth Speaker English Owners Guide - Page 35

TROUBLESHOOTING COMMON SOLUTIONS If you experience problems with your speaker: • Power on the speaker (see page 14). • Check the state of the status ­lights (see page 20). • Make sure your mobile device supports Bluetooth technology (see page 24). • Charge the battery (see page 18). • Increase the volume on your speaker, device and music app. • Move your device closer to the speaker and away from any ­interference or ­obstruction. • Try connecting another device (see page 26). If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM No power (battery) Speaker does not connect with mobile device No sound SOLUTION Battery may be in protection mode or discharged. Connect your speaker to a wall charger or computer that is powered on. On your device: - Disable and then enable the Bluetooth feature. - Delete your speaker from the Bluetooth list on your ­device. Connect again (see page 26). Connect a different device (see page 27). Visit: worldwide.Bose.com/Support/Flex to see how-to videos. Clear the speaker pairing list (see page 27). Connect again. Make sure voice prompts are on (see page 22). Press the Bluetooth button l to hear the c­ onnected device. Make sure you are using the correct device. Use a different music source. Connect a different mobile device (see page 26). If two devices are connected, pause audio on the first device and play audio on the other device. If two devices are connected, move the devices within range of the speaker (30 ft or 9 m). | 3 5 E N G