Bose SoundSportin-ear Owner's guide - Samsung - Page 11

Using the headphones Troubleshooting If you experience any trouble using your headphones, try the following troubleshooting instructions. Problem No audio/intermittent audio Excessive bass What to do • Securely connect the headphones plug to the headphone input. • Try another audio device. • Turn off any audio enhancement features on the audio source. Microphone is not picking up sound Phone not responding to remote (button) presses Ear tips falling off Lost ear tip Sound is muffled from earpiece • Securely connect the headphones plug to the headphone input. • Make sure the microphone is not being blocked or covered. • Try another phone call. • Try another compatible Samsung Galaxy device. • Securely connect the headphones plug to the headphone input. • For multi-press functions: Vary speed of presses. • Try another compatible Samsung Galaxy device. • Securely attach the ear tips to the earpiece and nozzle hook. • Contact Bose® for replacement tips. • Clear any debris or wax build-up from the ear tips and headphones nozzles. • Unplug the headphones from the audio source, then plug back in making sure they are securely connected. • Try another audio device. English - 11