Bose SoundTouch Outdoor Wireless With 251 Multilingual Owners Guide - Page 25

TROUBLESHOOTING If you experience problems with your amplifier: • Connect your amplifier to AC (mains) power. • Secure all cables and speaker wires. • Verify the state of the Wi-Fi status indicator (see page 21). • Move your amplifier and mobile device away from possible interference (wireless ­routers, cordless phones, televisions, microwaves, etc.). • Move your amplifier within the recommended range of your ­wireless router or mobile device for proper operation. If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Common solutions The following table lists symptoms and possible solutions to common problems. Symptom Cannot complete network setup Cannot connect to network Solution • Select correct network name and enter password. • Connect the device and amplifier to the same Wi-Fi network. • Place your amplifier within range of the router. • Enable Wi-Fi on the device (mobile or computer) you are using for setup. • Close other open applications. • If using a computer for setup, check firewall settings to make sure that the SoundTouch® app and SoundTouch® Music Server are allowed programs. • Restart your mobile device or computer and your router. • Reset your amplifier (see page 27). • If your router supports both 2.4GHz and 5GHz bands, make sure both the device (mobile or computer) and amplifier are ­connecting to the same band. • Uninstall the app, reset your amplifier (see page 27), and restart setup. • If your network information has changed or to connect your amplifier to ­another network, see "Connect the amplifier to a new network" on page 15. • Connect to the network using an Ethernet cable. ENGLISH - 25