Bose Surround English Owners Guide - Page 25

TROUBLESHOOTING SYMPTOM Intermittent or no audio SOLUTION Unmute the system. Increase the volume. Confirm that the soundbar is playing audio. If not, refer to your soundbar owner's guide for troubleshooting. Bose Soundbar 500: worldwide.Bose.com/Support/SB500 Bose Soundbar 700: worldwide.Bose.com/Support/SB700 SoundTouch 300 soundbar: global.Bose.com/Support/ST300 Confirm that the status light is solid white, ­indicating that the surround speakers are ­connected to the soundbar (see page 22). Test different sources (if available). Repeat the connection process (see page 15). Make sure that one wireless receiver is set to the L (left) channel and the other is set to the R (right) channel (see page 13). Make sure that the positive and negative speaker cable wires are ­securely inserted into the adapters. Firmly insert the adapters into the speakers. Place the surround speakers according to the placement guidelines (see page 10). Poor or distorted sound from the surround speaker Test different sources (if available). Place the surround speakers according to the placement guidelines (see page 10). Make sure that the positive and negative speaker cable wires are ­securely inserted into the adapters. Firmly insert the adapters into the speakers. If placing the speakers in a cabinet or on a shelf, position them as close as possible to the front edge of the shelf for optimum acoustic performance. Run ADAPTiQ audio calibration (see page 18). NOTE: If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. No surround sound Make sure that your TV can output surround sound audio (refer to your TV owner's guide). Make sure that one wireless receiver is set to the L (left) channel and the other is set to the R (right) channel (see page 13). Make sure that the positive and negative speaker cable wires are ­securely inserted into the adapters. Firmly insert the adapters into the speakers. | 2 5 E N G