Boss Audio BVCP9850W User Manual - Page 31

Troubleshooting Issues No Sound Media Not Supported Bad Radio Reception Apple CarPlay/Anroid Auto will not start Bluetooth Cause Internal amplifier is off Product is muted External amplifiers Audio source Media on USB flash drive Radio area Antenna Bad Lightning®/USB cable Locked device Not charged CarPlay/Android Auto frozen Not connecting to device 30 Solution Go to Settings > Audio Touch the volume. Check the external amplifiers are on. Change the audio source Change the media format on the USB device Change the USB device Go to Settings > Radio > Sensitivity Adjust AM/FM Sensitivity Change the station Turn OFF AF and TA Turn OFF RBDS Antenna output wire isn't connected Replace the cable Device needs to be unlocked Device needs to be powered ON for CarPlay/ Android Auto to function. Allow it to charge and power on. Unplug the device, close all Apps and plug it in again. Make sure the device is within range. Devices' Bluetooth connection needs to be turned ON