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Troubleshooting and Routine Maintenance Error messages B As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below. You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Error Message Change Unable XX Cause The machine has a mechanical problem. -OR- A foreign objects such as a clip or ripped paper is in the machine. Clean Unable XX The machine has a mechanical problem. -OR- A foreign objects such as a clip or ripped paper is in the machine. Comm.Error Poor phone line quality caused a communication error. Cover is Open The scanner cover is not closed completely. The ink cartridge cover is not completely closed. Action Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, do one of the following: (FAX-2480C) See Transferring your faxes or Fax Journal report on page 101 before disconnecting the machine, so you will not lose any important messages. Then, disconnect the machine from the power for several minuites and then reconnect it. (FAX-2580C) Disconnect the machine from the power for several minuites, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 101.) Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, do one of the following: (FAX-2480C) See Transferring your faxes or Fax Journal report on page 101 before disconnecting the machine, so you will not lose any important messages. Then, disconnect the machine from the power for several minuites and then reconnect it. (FAX-2580C) Disconnect the machine from the power for several minuites, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 101.) Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your phone line. Lift the scanner cover and then close it again. Firmly close the ink cartridge cover until it clicks. 97

Section	Page
USER’S GUIDE FAX-2480C/FAX-2580C	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	5
Compilation and Publication Notice	6
Table of Contents	10
Section I:General	17
1 General Information	19
Using the documentation	19
Symbols and conventions used in the documentation	19
Control panel overview	20
2 Loading documents and paper	23
Loading documents	23
Using the ADF	23
Recommended environment	23
Document Sizes Supported	23
How to load documents	23
Using the scanner glass	24
Document Sizes Supported	24
How to load documents	24
Scannable area	25
Acceptable paper and other media	25
Recommended media	26
Handling and using media	26
Paper capacity of the output paper tray	26
Choosing the right media	27
Paper type and size for each operation	27
Paper weight, thickness and capacity	28
Loading paper and other media	29
Loading envelopes and post cards	31
About envelopes	31
How to load envelopes and post cards	32
If you have problems when printing on envelopes, try the following suggestions:	32
Removing small printouts from the machine	32
Printable Area	33
3 General setup	34
On/Off key	34
Turning the machine off	34
Turning the machine on	34
On/Off setting	34
Mode Timer	35
Paper settings	36
Paper Type	36
Paper Size	36
Volume Settings	36
Ring Volume	36
Setting the Ring Volume from the menu	36
Beeper Volume	36
Speaker Volume	37
Handset Volume (FAX-2480C only)	37
Choosing the Handset Volume (For Volume Amplify) (FAX-2480C only)	37
Setting Volume Amplify (FAX-2480C only)	38
Automatic Daylight Savings Time	38
LCD display	39
LCD Contrast	39
4 Security features	40
TX Lock (FAX-2480C only)	40
Setting and changing the TX Lock password	40
Setting up the password	40
Changing the TX Lock password	40
Turning the TX Lock on/off	41
Turning TX Lock on	41
Turning TX Lock off	41
Memory Security (FAX-2580C only)	41
Setting and changing the memory security password	42
Setting a password for the first time	42
Changing your memory security password	42
Turning the memory security on/off	42
Turning on the memory security lock	42
Turning off the memory security	42
Section II:Fax	43
5 Sending a fax	44
Entering Fax mode	44
Faxing from the ADF	44
Faxing from the scanner glass	44
Faxing A4 size documents from the scanner glass	45
Color fax transmission	45
Canceling a fax in progress	45
Broadcasting (Black & White only)	45
Canceling a Broadcast in progress	46
Additional sending operations	46
Sending faxes using multiple settings	46
Contrast	47
Changing Fax Resolution	47
To change the fax resolution for the next fax	47
To change the default fax resolution	47
Dual access (Black & White only)	48
Real time transmission	48
Sending in real time for all faxes	48
Sending in real time for the next fax only	48
Overseas Mode	49
Delayed Faxing (Black & White only)	49
Delayed Batch Transmission (Black & White only)	49
Checking and canceling waiting jobs	49
Sending a fax manually	50
Sending a fax at the end of a conversation (FAX-2480C only)	50
Out of Memory message	50
6 Receiving a Fax	51
Receive modes	51
Choosing the Receive Mode	51
Using receive modes	53
Fax only	53
Fax/Tel	53
Manual	53
Message Center (MC:Msg Ctr) (FAX-2580C only)	53
External TAD (FAX-2480C only)	53
Receive mode settings	54
Ring Delay	54
F/T Ring Time (Fax/Tel mode only)	54
Easy Receive	55
If Easy Receive is On:	55
If Easy Receive is Semi:	55
If Easy Receive is Off:	55
Additional receiving operations	55
Printing a reduced incoming fax	55
Receiving a fax at the end of a conversation (FAX-2480C only)	56
Printing a fax from the memory	56
7 Telephone Services and External devices	57
Voice operations	57
Making a telephone call	57
Answering calls with the Speaker Phone (FAX-2580C only)	57
Hold	57
For FAX-2480C	57
For FAX-2580C	57
Tone or Pulse (Canada only)	58
Fax/Tel mode when the power key is on	58
Fax/Tel mode when the power key is off	58
Telephone services	59
Distinctive Ring	59
What does your telephone company's ‘Distinctive Ring’ do?	59
What does Brother's ‘Distinctive Ring’ do?	59
Do you have Voice Mail?	59
Before you choose the ring pattern to register	60
Registering the Distinctive Ring pattern	60
Turning off Distinctive Ring	60
Caller ID	61
Viewing Caller ID List	61
Printing Caller ID List	61
Connecting an external TAD (telephone answering device)	62
Connections	62
Recording an outgoing message (OGM) on an external TAD	63
Special line considerations	63
Roll over phone lines	63
Two-line phone system	63
Converting telephone wall outlets	64
Installing machine, external two-line TAD and two-line telephone	64
Multi-line connections (PBX)	65
External and extension phones	65
Connecting an external or extension telephone	65
Using external and extension telephones	65
If you answer a call and no one is on the line:	66
Using a non-Brother cordless external telephone (FAX-2480C only)	66
Using remote codes	66
Fax receive code	66
Telephone answer code	66
Changing the remote codes	66
8 Dialing and storing numbers	67
How to Dial	67
Manual dialing	67
One-Touch dialing	67
Speed-Dialing	67
Search	68
Fax Redial	68
Storing numbers	69
Storing a pause	69
Storing One-Touch dial numbers	69
Storing Speed-Dial numbers	70
Changing One-Touch and Speed-Dial numbers	70
Setting up groups for broadcasting	71
Dialing access codes and credit card numbers	71
9 Message Center (FAX-2580C only)	72
Message Center Mode	72
Setting up the Message Center	72
Outgoing message (OGM)	72
Recording your OGM	72
Listening to your OGM	73
Erasing your OGM	73
Fax/Tel OGM (Announcement)	73
Activating Message Center memory	73
Managing your messages	74
Message Indicator	74
Playing voice messages	74
Printing fax messages	74
Erasing incoming messages	74
To erase voice messages individually	74
To erase all of your messages	75
Additional Message Center operations	75
Setting maximum time for incoming messages	75
Setting toll saver	75
ICM Recording Monitor	76
10 Remote fax options (Black & White only)	77
Fax Forwarding	77
Paging	78
Fax Storage	78
Turning off Remote Fax Options	79
Changing Remote Fax Options	79
Remote Retrieval	80
Setting a Remote Access Code	80
Using your Remote Access Code	80
Remote Fax commands	81
Retrieving fax messages	83
Changing your Fax Forwarding number	83
11 Printing Reports	84
Fax reports	84
Transmission Verification Report	84
Fax Journal (activity report)	84
Reports	85
How to print a report	85
12 Polling	86
Polling overview	86
Polling receive	86
Setup to receive polling	86
Sequential polling	86
Polled transmit (Black & White only)	87
Set up for polled transmit	87
Section III:Copy	89
13 Making copies	90
How to copy	90
Entering Copy mode	90
Making a single copy	90
Making multiple copies	90
Stop copying	90
Copy options	91
Changing copy quality	92
Enlarging or reducing the image copied	92
Making N in 1 copies or a poster	93
Important	93
Sorting copies using the ADF (Black & White only)	94
Adjusting Brightness, Contrast and Color	95
Brightness	95
Contrast	95
Color saturation	95
Paper options	96
Paper type	96
Paper size	96
Section IV:Appendixes	97
A Safety and Legal	98
Choosing a location	98
To use the machine safely	99
Important safety instructions	103
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only)	104
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	106
Industry Canada Compliance Statement (Canada only)	107
Legal limitations for copying	107
Trademarks	108
B Troubleshooting and Routine Maintenance	109
Troubleshooting	109
If you are having difficulty with your machine	109
Error messages	113
Transferring your faxes or Fax Journal report	117
Transferring faxes to another fax machine	117
Transferring Fax Journal report to another fax machine	117
Document jam	117
Document is jammed in the top of the ADF unit	117
Document is jammed inside the ADF unit	118
Printer jam or paper jam	118
Dial Tone	119
Phone line interference	120
Routine maintenance	120
Replacing the ink cartridges	120
Cleaning the outside of the machine	122
Clean the outside of the machine as follows:	123
Cleaning the scanner	123
Cleaning the machine printer platen	124
Cleaning the paper pick-up roller	124
Cleaning the print head	125
Checking the print quality	125
Checking the printing alignment	126
Checking the ink volume	127
Uninstalling the handset and handset cradle (FAX-2480C)	127
Uninstalling the handset and handset cradle	127
Installing the handset and handset cradle	128
Uninstalling and installing the cradle and the bracket (FAX-2580C)	129
Uninstalling the cradle and the bracket	129
Installing the cradle and the bracket	129
Machine Information	130
Checking the serial number	130
Packing and shipping the machine	131
C Menu and Features	134
On-screen programming	134
Menu table	134
Memory storage	134
Menu keys	135
Menu Table	136
Entering Text	143
Putting spaces	143
Making corrections	143
Repeating letters	143
Special characters and symbols	143
D Specifications	144
General	144
Print media	146
Fax	147
Message Center (FAX-2580C only)	148
Digital Cordless Handset (FAX-2580C only)	149
Cordless handset	149
Battery	149
Battery cradle	150
AC adapter	150
Copy	151
Printer	152
Interface	153
Consumable items	154
E Glossary	155
Index	159

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies

the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers

the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com

Error Message

Cause

Action

Change Unable

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the scanner cover and remove any foreign

objects inside the machine. If the error message

continues, do one of the following:

(FAX-2480C) See

Transferring your faxes or

Fax Journal report

on page 101 before

disconnecting the machine, so you will not lose

any important messages. Then, disconnect the

machine from the power for several minuites and

then reconnect it.

(FAX-2580C) Disconnect the machine from the

power for several minuites, then reconnect it.

(The machine can be turned off for

approximately 24 hours without losing faxes

stored in the memory. See

Transferring your

faxes or Fax Journal report

on page 101.)

Clean Unable

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the scanner cover and remove any foreign

objects inside the machine. If the error message

continues, do one of the following:

(FAX-2480C) See

Transferring your faxes or

Fax Journal report

on page 101 before

disconnecting the machine, so you will not lose

any important messages. Then, disconnect the

machine from the power for several minuites and

then reconnect it.

(FAX-2580C) Disconnect the machine from the

power for several minuites, then reconnect it.

(The machine can be turned off for

approximately 24 hours without losing faxes

stored in the memory. See

Transferring your

faxes or Fax Journal report

on page 101.)

Comm.Error

Poor phone line quality caused a

communication error.

Send the fax again or connect the machine to

another telephone line. If the problem continues,

call the telephone company and ask them to

check your phone line.

Cover is Open

The scanner cover is not closed

completely.

Lift the scanner cover and then close it again.

The ink cartridge cover is not

completely closed.

Firmly close the ink cartridge cover until it clicks.