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Brother International HL-3170CDW Users Manual - English - Page 168

Replace WT Box, Short Paper, Size Error DX, Size Mismatch, Small Paper, Toner Error, Toner Low: X - troubleshooting

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Troubleshooting Error message Cause Action Replace WT Box It is time to replace the waste toner Replace the waste toner box (see Replacing the box. waste toner box on page 133). Short Paper The length of the paper in the tray is Open the back cover (face-up output tray) to let the too short for the machine to deliver it printed page exit onto the face-up output tray. to the Face-down output tray. Remove the printed pages and then press Go. Size Error DX The paper size defined in the printer driver and the control panel menu is not available for automatic 2-sided printing. Press Cancel. Choose a paper size that is supported by 2-sided printing. The paper size for automatic 2-sided printing is Letter, Legal or Folio. The paper in the tray is not the Load the correct size of paper in the tray and set the correct size and is not available for size of paper for the tray (see Paper Tray automatic 2-sided printing. on page 87). 5 The paper size for automatic 2-sided printing is Letter, Legal or Folio. Size Mismatch The paper in the indicated tray is not the correct size. Put the same size paper in the paper tray that is selected in the printer driver, and then press Go, or in the printer driver select the size of paper that you loaded in the indicated paper tray. Small Paper The paper size specified in the printer driver is too small for the machine to deliver it to the Facedown output tray. Open the back cover (face-up output tray) to let the printed paper out on the face-up output tray and then press Go. Toner Error One or more toner cartridges are not installed correctly. Pull out all the drum units. Take out all the toner cartridges, and then put them back into the drum units. Toner Low: X (X shows the toner cartridge or drum unit color that is near the end of its life. BK=Black, C=Cyan, M=Magenta, Y=Yellow.) If the LCD shows Toner Low you can still print; however, the machine is telling you that the toner cartridge is near the end of its life. Order a new toner cartridge now so a replacement toner cartridge will be available when the LCD shows Replace Toner. WT Box End Soon The waste toner box is almost full. Order a new waste toner box before you get a Replace WT Box message. 162

Section	Page
User’s Guide HL-3140CW/HL-3150CDN/HL-3170CDW	1
User's Guides and where do I find them?	2
Using the documentation	3
Symbols and conventions used in the documentation	3
Table of Contents	4
1 Printing Methods	7
About this Machine	7
Front view and Back view	7
Acceptable paper and other print media	8
Recommended paper and print media	8
Type and size of paper	8
Recommended paper specifications	9
Handling and using special paper	10
Types of paper to avoid	10
Envelopes	11
Types of envelopes to avoid	11
Labels	12
Types of labels to avoid	12
Unprintable area when printing from a computer	13
Loading paper	14
Loading paper and print media	14
Loading paper in the standard paper tray	14
Printing on plain paper, thin paper or recycled paper from Tray 1	14
Loading paper in the Manual feed slot	18
Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot	18
Printing on thick paper, labels, envelopes and glossy paper from the Manual feed slot	21
2-sided printing	26
Guidelines for printing on both sides of the paper	26
Automatic 2-sided printing (HL-3150CDN and HL-3170CDW)	27
Manual 2-sided printing	29
2 Driver and Software	30
Printer driver	30
Printing a document	31
Printer driver settings	32
Windows®	33
Accessing the printer driver settings	33
Features in the Windows® printer driver	34
Basic tab	34
Paper Size	35
Orientation	35
Copies	35
Media Type	35
Print Quality	36
Color / Mono	36
Document Type	37
Settings dialog box	37
Multiple Page	38
2-sided / Booklet	39
Paper Source	40
Print Preview	41
Advanced tab	42
Scaling	42
Reverse Print	42
Use Watermark	43
Watermark Settings	43
Header-Footer Print	45
Toner Save Mode	45
Secure Print	45
Administrator	46
User Authentication	47
Other Print Options	47
Color Calibration	48
Use Reprint	48
Sleep Time	49
Improve Print Output	49
Skip Blank Page	50
Print Text in Black	50
Print Profiles tab	51
Add Profile	51
Delete Profile	52
Device Settings tab	53
Support	54
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	56
Printing Preferences	56
Advanced options	59
Ports tab	63
Uninstalling the printer driver	64
Status Monitor	65
Monitoring the machine’s status	66
Popup on Error	66
Macintosh	67
Features in the printer driver (Macintosh)	67
Choosing page setup options	67
Choosing printing options	70
Cover Page	70
Layout	71
Secure Print	72
Print Settings	73
Color Settings	76
2-sided Printing	77
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	78
Choosing printing options	78
Printer Features	79
Secure Print	82
Removing the printer driver	83
Status Monitor	84
Updating the machine’s status	84
Hiding or showing the window	85
Quitting the window	85
Web Based Management (Network Connection only)	85
Software	86
Software for networks	86
3 General Information	87
Control panel	87
Control panel overview	87
LED indications	89
Machine status messages	89
Menu table	90
How to access the menu mode	90
Menu table	90
Reprinting documents	104
Reprinting the last job	104
How to reprint the last job	104
Printing Secure data	105
Secure data	105
How to print Secure data	105
Security features	106
Secure Function Lock 2.0	106
Setting Lock	106
Setting up the password	106
Changing your Setting Lock password	107
Turning Setting Lock on/off	107
Ecology features	108
Toner Save	108
Sleep Time	108
Deep Sleep mode	108
Auto Power Off	109
Color Correction	110
Frequency	110
Color Calibration	110
Auto Registration	111
4 Routine Maintenance	112
Replacing consumable items	112
Replacing the toner cartridges	116
Toner Low: X	116
Replace Toner	116
Replacing the toner cartridges	117
Replacing the drum units	125
Drum!	125
Drums End Soon	125
Drum End Soon: X	126
Replace Drums	126
Replace Drum: X	126
Drum Stop	126
Replacing the drum units	127
Replacing the belt unit	134
Belt End Soon	134
Replace Belt	134
Replacing the belt unit	134
Replacing the waste toner box	139
WT Box End Soon	139
Replace WT Box	139
Replacing the waste toner box	139
Cleaning and Checking the machine	146
Cleaning the outside of the machine	146
Cleaning the LED head	148
Cleaning the corona wires	149
Cleaning the drum unit	153
Cleaning the paper pick-up roller	159
Packing and shipping the machine	160
5 Troubleshooting	163
Identifying your problem	163
Error and maintenance messages	164
Paper jams	169
Paper is jammed in the manual feed slot	169
Paper is jammed in the Paper Tray	169
Paper is jammed underneath the Paper Tray	171
Paper is jammed at the back of the machine	173
Paper is jammed inside the machine	175
If you are having difficulty with your machine	179
Improving the print quality	183
Machine Information	191
Checking the Serial Number	191
Default settings	191
Network default settings	191
Factory Reset	191
Settings Reset	192
A Appendix	193
Machine specifications	193
General	193
Print media	195
Printer	196
Interface	197
Network (LAN)	198
Computer requirements	199
Important information for choosing your paper	200
Consumable Items	201
Brother numbers	202

Match case Limit results 1 per page

Troubleshooting

162

Replace WT Box

It is time to replace the waste toner

box.

Replace the waste toner box (see

Replacing the

waste toner box

on page 133).

Short Paper

The length of the paper in the tray is

too short for the machine to deliver it

to the Face-down output tray.

Open the back cover (face-up output tray) to let the

printed page exit onto the face-up output tray.

Remove the printed pages and then press

Size Error DX

The paper size defined in the printer

driver and the control panel menu is

not available for automatic 2-sided

printing.

Press

Cancel

. Choose a paper size that is supported

by 2-sided printing.

The paper size for automatic 2-sided printing is

Letter, Legal or Folio.

The paper in the tray is not the

correct size and is not available for

automatic 2-sided printing.

Load the correct size of paper in the tray and set the

size of paper for the tray (see

Paper Tray

on page 87).

The paper size for automatic 2-sided printing is

Letter, Legal or Folio.

Size Mismatch

The paper in the indicated tray is not

the correct size.

Put the same size paper in the paper tray that is

selected in the printer driver, and then press

, or in

the printer driver select the size of paper that you

loaded in the indicated paper tray.

Small Paper

The paper size specified in the

printer driver is too small for the

machine to deliver it to the Face-

down output tray.

Open the back cover (face-up output tray) to let the

printed paper out on the face-up output tray and then

press

Toner Error

One or more toner cartridges are

not installed correctly.

Pull out all the drum units. Take out all the toner

cartridges, and then put them back into the drum

units.

Toner Low: X

(X shows the toner

cartridge or drum unit

color that is near the end

of its life. BK=Black,

C=Cyan, M=Magenta,

Y=Yellow.)

If the LCD shows

Toner Low

you

can still print; however, the machine

is telling you that the toner cartridge

is near the end of its life.

Order a new toner cartridge now so a replacement

toner cartridge will be available when the LCD shows

Replace Toner

WT Box End Soon

The waste toner box is almost full.

Order a new waste toner box before you get a

Replace WT Box

message.

Error message

Cause

Action