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Brother International HL 5340D Users Manual - English - Page 125

Troubleshooting, Identifying your problem - printer troubleshooting

UPC - 012502622468

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Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem First, check the following: „ The AC power cord is connected properly and the printer is turned on. „ All of the protective parts have been removed. „ The toner cartridge and drum unit are installed properly. „ The front and back covers are fully closed. „ Paper is inserted properly in the paper tray. „ The interface cable is securely connected to the printer and the computer. „ The correct driver for the printer has been chosen and is installed. „ The computer is set up to connect to the correct printer port. 7 7 7 Printer does not print: 7 If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. „ Printer LED is blinking See LEDs (Light Emitting Diodes) on page 76. „ Status Monitor Error Message appears See Error messages in the Status Monitor on page 116. „ Paper handling See Paper handling on page 119 and Paper jams and how to clear them on page 120. „ Other problems See Other problems on page 137. Pages are printed, but there are problems with: 7 „ Print quality See Improving the print quality on page 129. „ Printout is incorrect See Solving print problems on page 136. 115

Section	Page
USER'S GUIDE HL-5340D / HL-5350DN / HL-5370DW	1
Using this guide	2
Symbols used in this guide	2
Safety precautions	3
To use the printer safely	3
Trademarks	7
Compilation and Publication Notice	7
Shipment of the Printer	7
Table of Contents	8
1 About this Printer	11
Carton components	11
Interface cable	11
Front view	13
Back view	14
Positioning the printer	15
Power supply	15
Environment	15
2 Printing Methods	16
About paper	16
Type and size of paper	16
Recommended paper	18
Types of envelopes	19
Unprintable area	20
Portrait	20
Landscape	20
Printing methods	21
Printing on plain paper, bond paper and transparencies	21
Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3	21
Printing on plain paper, bond paper or transparencies from the MP tray	26
Printing on thick paper, labels and envelopes	30
Duplex printing	35
Guidelines for printing on both sides of the paper	35
Manual duplex printing	35
Manual duplex printing from the paper tray	35
Manual duplex printing from the MP tray	37
Paper orientation for manual duplex printing	38
Automatic duplex printing	39
Booklet printing	41
3 Driver and Software	42
Printer driver	42
Features in the printer driver (for Windows®)	45
Basic tab	45
Paper Size	46
Orientation	46
Copies	46
Media Type	46
Resolution	47
Print Setting	47
Multiple Page	47
Duplex / Booklet	48
Paper Source	49
Advanced tab	49
Scaling	49
Reverse Print	49
Use Watermark	50
Header-Footer Print	50
Toner Save Mode	50
Administrator	50
Other Print Options...	51
Use Reprint	51
Sleep Time	52
Macro	52
Page Protection	52
Density Adjustment	53
Error Message Printout	53
Improve Print Output	53
Accessories tab	54
Support	56
Status Monitor	57
Using the BR-Script3 printer driver (PostScript® 3™ language emulation for Windows®)	58
Device Settings tab	58
Printing Preferences	59
Advanced options	61
Features in the printer driver (for Macintosh)	64
Choosing page setup options	64
Choosing printing options	65
Cover Page	66
Paper Feed	66
Layout	67
Print Settings	68
Duplex Printing	72
Status Monitor	73
Using the BR-Script3 printer driver (Post Script® 3™ language emulation for Macintosh)	74
Installing the BR-Script3 printer driver	74
Uninstalling the printer driver	80
Printer driver for Windows® and Windows Vista® and Windows Server® 2003/2008	80
Printer driver for Macintosh	80
Software	82
Software for networks (For HL-5350DN and HL-5370DW)	82
BRAdmin Light	82
BRAdmin Professional 3 (for Windows®)	82
Web BRAdmin (for Windows®)	82
BRPrint Auditor (for Windows®)	83
Web Based Management (web browser)	83
Driver Deployment Wizard (for Windows®)	83
About emulation modes	83
Automatic emulation selection	84
Automatic interface selection	84
Remote Printer Console	85
4 Control Panel	86
LEDs (Light Emitting Diodes)	86
Service call indications	92
Control panel buttons	94
Print a test page	95
Print the Printer Settings page	96
Print Fonts	97
Default settings	98
5 Options	99
Lower tray (LT-5300)	99
SO-DIMM (memory module)	100
SO-DIMM types	100
Installing extra memory	101
6 Routine Maintenance	103
Replacing the consumable items	103
Consumables	103
Toner cartridge	104
Toner Low message	104
Replace Toner message	105
Replacing the toner cartridge	105
Drum unit	111
Drum End Soon message	111
Replace Drum message	111
Replacing the drum unit	112
Cleaning	116
Cleaning the outside of the printer	116
Cleaning the inside of the printer	118
Cleaning the paper pick-up roller	121
Cleaning the corona wires	123
Cleaning the corona wire	123
7 Troubleshooting	125
Identifying your problem	125
Error messages in the Status Monitor	126
Error message printout	128
Paper handling	129
Paper jams and how to clear them	130
Jam MP tray / Tray1 / Tray2 / Tray3 / Inside	130
Jam Rear / Duplex	135
Improving the print quality	139
Solving print problems	146
Network problems (For HL-5350DN and HL-5370DW)	147
Other problems	147
For Macintosh with USB	147
BR-Script 3	148
Appendix A	149
Printer specifications	149
Engine	149
Controller	150
Software	151
Control panel	151
Paper handling	151
Media specifications	152
Supplies	152
Dimensions / weights	153
Other	153
Computer requirements	154
Important information for choosing your paper	155
Symbol and character sets	158
How to use the Web Based Management (web browser)	158
Symbol and character sets list	159
Quick reference for bar code control commands	160
Print bar codes or expanded characters	160
Definition of parameters	160
Bar code mode	160
Bar code, expanded character, line block drawing and box drawing	161
Bar code	161
Bar code human readable line ON or OFF	161
Quiet zone	162
Bar code, expanded character unit, line block drawing and box drawing	162
Bar code, expanded character, line block drawing and box drawing offset in X-axis	162
Bar code & expanded character offset in Y-axis	162
Bar code, expanded character, line block drawing and box drawing height	162
Expanded character width, line block drawing and box drawing	163
Expanded character rotation	163
Bar code data start	163
Box drawing	165
Line block drawing	165
Expanded character data start	165
Appendix B (for Europe and Other Countries)	168
Brother numbers	168
Appendix C (for USA and Canada)	169
Brother numbers	169