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Brother International IntelliFax-2580C Users Manual - English - Page 108

B:Troubleshooting and Routine Maintenance, Troubleshooting - ink cartridge

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B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. If you are having difficulty with your machine B Printing Difficulty Suggestions No printout Check that the machine is plugged in and that the On/Off key is on. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 104.) Check to see if the LCD is showing an error message. (See Error messages on page 97.) Check that the correct printer driver has been installed and chosen. Poor print quality Check the print quality. (See Checking the print quality on page 109.) Make sure that your ink cartridges are fresh. The following may cause ink to clog: „ The expiration date written on the cartridge package has passed. (Cartridges stay usable for up to two years if kept in their original packaging.) „ The ink cartridge was in your machine over six months. „ The ink cartridge may not have been stored properly before use. Try using the recommended types of paper. (See Acceptable paper and other media on page 9.) The recommended environment for your machine is between 68° F to 91° F (20° C to 33° C). White horizontal lines appear in text Clean the print head. (See Cleaning the print head on page 109.) or graphics. Try using the recommended types of paper. (See Acceptable paper and other media on page 9.) The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 109.) Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignment on page 110.) Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loading paper and other media on page 13.) Make sure the Jam Clear Cover is set properly. 93

Section	Page
USER’S GUIDE FAX-2480C/FAX-2580C	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	5
Table of Contents	10
Section I:General	16
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Control panel overview	19
2 Loading documents and paper	22
Loading documents	22
Using the ADF	22
Recommended environment	22
Document Sizes Supported	22
How to load documents	22
Using the scanner glass	23
Document Sizes Supported	23
How to load documents	23
Scannable area	24
Acceptable paper and other media	24
Recommended media	25
Handling and using media	25
Paper capacity of the output paper tray	25
Choosing the right media	26
Paper type and size for each operation	26
Paper weight, thickness and capacity	27
Loading paper and other media	28
Loading envelopes and post cards	30
About envelopes	30
How to load envelopes and post cards	31
If you have problems when printing on envelopes, try the following suggestions:	31
Removing small printouts from the machine	31
Printable Area	32
3 General setup	33
On/Off key	33
Turning the machine off	33
Turning the machine on	33
On/Off setting	33
Mode Timer	34
Paper settings	35
Paper Type	35
Paper Size	35
Volume Settings	35
Ring Volume	35
Setting the Ring Volume from the menu	35
Beeper Volume	35
Speaker Volume	36
Handset Volume (FAX-2480C only)	36
Choosing the Handset Volume (For Volume Amplify) (FAX-2480C only)	36
Setting Volume Amplify (FAX-2480C only)	37
Automatic Daylight Savings Time	37
LCD display	38
LCD Contrast	38
4 Security features	39
TX Lock (FAX-2480C only)	39
Setting and changing the TX Lock password	39
Setting up the password	39
Changing the TX Lock password	39
Turning the TX Lock on/off	40
Turning TX Lock on	40
Turning TX Lock off	40
Memory Security (FAX-2580C only)	40
Setting and changing the memory security password	41
Setting a password for the first time	41
Changing your memory security password	41
Turning the memory security on/off	41
Turning on the memory security lock	41
Turning off the memory security	41
Section II:Fax	42
5 Sending a fax	43
Entering Fax mode	43
Faxing from the ADF	43
Faxing from the scanner glass	43
Faxing A4 size documents from the scanner glass	44
Color fax transmission	44
Canceling a fax in progress	44
Broadcasting (Black & White only)	44
Canceling a Broadcast in progress	45
Additional sending operations	45
Sending faxes using multiple settings	45
Contrast	46
Changing Fax Resolution	46
To change the fax resolution for the next fax	46
To change the default fax resolution	46
Dual access (Black & White only)	47
Real time transmission	47
Sending in real time for all faxes	47
Sending in real time for the next fax only	47
Overseas Mode	48
Delayed Faxing (Black & White only)	48
Delayed Batch Transmission (Black & White only)	48
Checking and canceling waiting jobs	48
Sending a fax manually	49
Out of Memory message	49
6 Receiving a Fax	50
Receive modes	50
Choosing the Receive Mode	50
Using receive modes	52
Fax only	52
Fax/Tel	52
Manual	52
Message Center (MC:Msg Ctr) (FAX-2580C only)	52
External TAD (FAX-2480C only)	52
Receive mode settings	53
Ring Delay	53
F/T Ring Time (Fax/Tel mode only)	53
Easy Receive	54
If Easy Receive is On:	54
If Easy Receive is Semi:	54
If Easy Receive is Off:	54
Additional receiving operations	54
Printing a reduced incoming fax	54
Receiving a fax at the end of a conversation	55
Printing a fax from the memory	55
7 Telephone Services and External devices	56
Voice operations	56
Making a telephone call	56
Answering calls with the Speaker Phone (FAX-2580C only)	56
Hold	56
For FAX-2480C	56
For FAX-2580C	56
Tone or Pulse (Canada only)	57
Fax/Tel mode when the power key is on	57
Fax/Tel mode when the power key is off	57
Telephone services	58
Distinctive Ring	58
What does your telephone company's ‘Distinctive Ring’ do?	58
What does Brother's ‘Distinctive Ring’ do?	58
Do you have Voice Mail?	58
Before you choose the ring pattern to register	59
Registering the Distinctive Ring pattern	59
Turning off Distinctive Ring	59
Caller ID	60
Viewing Caller ID List	60
Printing Caller ID List	60
Connecting an external TAD (telephone answering device)	61
Connections	61
Recording an outgoing message (OGM) on an external TAD	62
Special line considerations	62
Roll over phone lines	62
Two-line phone system	62
Converting telephone wall outlets	63
Installing machine, external two-line TAD and two-line telephone	63
Multi-line connections (PBX)	64
External and extension phones	64
Connecting an external or extension telephone	64
Using external and extension telephones	64
If you answer a call and no one is on the line:	65
Using a non-Brother cordless external telephone (FAX-2480C only)	65
Using remote codes	65
Fax receive code	65
Telephone answer code	65
Changing the remote codes	65
8 Dialing and storing numbers	66
How to Dial	66
Manual dialing	66
One-Touch dialing	66
Speed-Dialing	66
Search	67
Fax Redial	67
Storing numbers	68
Storing a pause	68
Storing One-Touch dial numbers	68
Storing Speed-Dial numbers	69
Changing One-Touch and Speed-Dial numbers	69
Setting up groups for broadcasting	70
Dialing access codes and credit card numbers	70
9 Message Center (FAX-2580C only)	71
Message Center Mode	71
Setting up the Message Center	71
Outgoing message (OGM)	71
Recording your OGM	71
Listening to your OGM	72
Erasing your OGM	72
Fax/Tel OGM (Announcement)	72
Activating Message Center memory	72
Managing your messages	73
Message Indicator	73
Playing voice messages	73
Printing fax messages	73
Erasing incoming messages	73
To erase voice messages individually	73
To erase all of your messages	74
Additional Message Center operations	74
Setting maximum time for incoming messages	74
Setting toll saver	74
ICM Recording Monitor	75
10 Remote fax options (Black & White only)	76
Fax Forwarding	76
Paging	77
Fax Storage	77
Turning off Remote Fax Options	78
Changing Remote Fax Options	78
Remote Retrieval	79
Setting a Remote Access Code	79
Using your Remote Access Code	79
Remote Fax commands	80
Retrieving fax messages	82
Changing your Fax Forwarding number	82
11 Printing Reports	83
Fax reports	83
Transmission Verification Report	83
Fax Journal (activity report)	83
Reports	84
How to print a report	84
12 Polling	85
Polling overview	85
Polling receive	85
Setup to receive polling	85
Sequential polling	85
Polled transmit (Black & White only)	86
Set up for polled transmit	86
Section III:Copy	88
13 Making copies	89
How to copy	89
Entering Copy mode	89
Making a single copy	89
Making multiple copies	89
Stop copying	89
Copy options	90
Changing copy quality	91
Enlarging or reducing the image copied	91
Making N in 1 copies or a poster	92
Important	92
Sorting copies using the ADF (Black & White only)	93
Adjusting Brightness, Contrast and Color	94
Brightness	94
Contrast	94
Color saturation	94
Paper options	95
Paper type	95
Paper size	95
Section IV:Appendixes	96
A:Safety and Legal	97
Choosing a location	97
To use the machine safely	98
Important safety instructions	102
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only)	103
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	105
Industry Canada Compliance Statement (Canada only)	106
Legal limitations for copying	106
Trademarks	107
B:Troubleshooting and Routine Maintenance	108
Troubleshooting	108
If you are having difficulty with your machine	108
Error messages	112
Transferring your faxes or Fax Journal report	116
Transferring faxes to another fax machine	116
Transferring Fax Journal report to another fax machine	116
Document jam	116
Document is jammed in the top of the ADF unit	116
Document is jammed inside the ADF unit	117
Printer jam or paper jam	117
Dial Tone	118
Phone line interference	119
Routine maintenance	119
Replacing the ink cartridges	119
Cleaning the outside of the machine	121
Cleaning the scanner	122
Cleaning the machine printer platen	123
Cleaning the paper pick-up roller	123
Cleaning the print head	124
Checking the print quality	124
Checking the printing alignment	125
Checking the ink volume	126
Uninstalling the handset and handset cradle (FAX-2480C)	126
Uninstalling the handset and handset cradle	126
Installing the handset and handset cradle	127
Uninstalling and installing the cradle and the bracket (FAX-2580C)	128
Uninstalling the cradle and the bracket	128
Installing the cradle and the bracket	128
Machine Information	129
Checking the serial number	129
Packing and shipping the machine	130
C:Menu and Features	133
On-screen programming	133
Menu table	133
Memory storage	133
Menu keys	134
Menu Table	135
Entering Text	142
Putting spaces	142
Making corrections	142
Repeating letters	142
Special characters and symbols	142
D:Specifications	143
General	143
Print media	145
Fax	146
Message Center (FAX-2580C only)	147
Digital Cordless Handset (FAX-2580C only)	148
Cordless handset	148
Battery	148
Battery cradle	149
AC adapter	149
Copy	150
Printer	151
Interface	152
Consumable items	153
E:Glossary	154
Index	158

Match case Limit results 1 per page

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made

from within

that country.

If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother

Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at

http://solutions.brother.com

If you are having difficulty with your machine

Troubleshooting and Routine

Maintenance

Printing

Difficulty

Suggestions

No printout

Check that the machine is plugged in and that the

On/Off

key is on.

One or more ink cartridges are empty. (See

Replacing the ink cartridges

on page

104.)

Check to see if the LCD is showing an error message. (See

Error messages

on page 97.)

Check that the correct printer driver has been installed and chosen.

Poor print quality

Check the print quality. (See

Checking the print quality

on page 109.)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

The expiration date written on the cartridge package has passed. (Cartridges

stay usable for up to two years if kept in their original packaging.)

The ink cartridge was in your machine over six months.

The ink cartridge may not have been stored properly before use.

Try using the recommended types of paper. (See

Acceptable paper and other

media

on page 9.)

The recommended environment for your machine is between 68

F to 91

(20

C to 33

C).

White horizontal lines appear in text

or graphics.

Clean the print head. (See

Cleaning the print head

on page 109.)

Try using the recommended types of paper. (See

Acceptable paper and other

media

on page 9.)

The machine prints blank pages.

Clean the print head. (See

Cleaning the print head

on page 109.)

Characters and lines are stacked.

Check the printing alignment. (See

Checking the printing alignment

on page 110.)

Printed text or images are skewed.

Make sure the paper is loaded properly in the paper tray and the paper side guide

is adjusted correctly. (See

Loading paper and other media

on page 13.)

Make sure the Jam Clear Cover is set properly.