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Brother International MFC-420CN Users Manual - English - Page 123

Unable to Change, Unable to Init., PC Fax Receive, Black Start - unable to print

UPC - 012502610847

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ERROR MESSAGES ERROR MESSAGE CAUSE Unable to Change Unable to Clean Unable to Init. The MFC has a mechanical problem. -OR- A foreign obstacle, such as a clip or ripped paper, is in the MFC. Unable to Print Unable to Scan ACTION Open the scanner cover and remove any foreign obstacles from inside the MFC. If the error message continues, please follow the steps below before disconnecting the MFC so you will not lose any important messages. Then, disconnect the MFC from the power source for several minutes (which will erase all faxes), and then reconnect it. Check whether the MFC has faxes in memory 1. Press Menu/Set, 9, 0, 1. 2. If the MFC has no faxes, disconnect the MFC from the power source for several minutes and then reconnect it. -OR- If faxes are present, you can transfer them to another fax machine. Go to Step 3. -OR- For MFC-420CN, you can forward the remaining faxes to your PC. Please see Transfer faxes to your PC. Transfer faxes to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. 3. Enter the fax number to which faxes will be forwarded. 4. Press Black Start. 5. After faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. You can transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1. Transfer faxes to your PC (MFC-420CN only) You can move the faxes from your MFC's memory to your PC. 1. Press Menu/Set, 2, 5, 1. 2. Using ▲ or ▼, select PC Fax Receive, and then press Menu/Set. The LCD will ask if you want to transfer a fax to your PC. 3. To transfer all faxes to your PC, press 1. -OR- To keep all faxes in the MFC's memory, press 2. 4. After faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. (For details see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4

Section	Page
USER'S GUIDE MFC-210C/MFC-420CN	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
Safety precautions	9
To use the MFC safely	9
Choosing a location	11
Quick Reference Guide	12
Sending Black & White Faxes	12
Storing numbers	12
Dialing operations	13
Making copies	13
Table of Contents	14
1 Introduction	21
Using this Guide	21
Finding information	21
Symbols used in this Guide	21
Control panel overview	22
Turning the MFC on and off	24
On/Off Setting	24
Load documents	26
Using the automatic document feeder (ADF) (Not available for MFC-210C)	26
Using the scanner glass	28
About paper	29
Recommended Paper	29
Handling and using special paper	30
Paper type and size for each operation	31
Paper weight, thickness and capacity	32
Paper capacity of the output paper tray	32
Printable area	33
How to load paper, envelopes and post cards	34
To load paper or other media	34
To load envelopes	36
To load post cards	37
About fax machines	38
Custom features	38
Do you have Voice Mail on the phone line?	38
Why should there be problems?	38
How can you avoid possible problems?	38
Fax tones and handshake	39
ECM (Error Correction Mode)	40
2 Getting started	41
Initial Setup	41
Setting the Date and Time	41
Setting Tone and Pulse dialing mode	41
Setting the Station ID	42
General Setup	43
Setting the Mode Timer	43
Setting the Paper Type	43
Setting the Paper Size	44
Setting the Ring Volume	44
Setting the Beeper Volume	45
Setting the Speaker Volume	45
Turning on Automatic Daylight Savings Time	46
Setting the LCD Contrast	46
3 Setup Send	47
How to enter Fax mode	47
How to dial	47
Manual dialing	47
Speed-Dialing	48
Search	48
Fax Redial	48
How to Fax (B&W and Color)	49
Color fax transmission	49
Faxing from the ADF (MFC-420CN only)	49
Faxing from the scanner glass	50
Automatic transmission	51
Manual transmission	51
Out of Memory message	51
Basic sending operations	52
Sending faxes using multiple settings	52
Contrast	52
Fax Resolution	53
Dual Access (Not available for color faxes)	54
Real Time Transmission	55
Checking job status	56
Canceling a fax in progress	56
Canceling a scheduled job	56
Advanced sending operations	57
Broadcasting (Not available for color faxes)	57
Overseas Mode	58
Delayed Fax (Not available for color faxes) (MFC-420CN only)	59
Setting up Polled Transmit (Not available for color faxes) (MFC-420CN only)	59
Delayed Batch Transmission (Not available for color faxes) (MFC-420CN only)	60
Faxing A4 size documents from the scanner glass	60
4 Setup Receive	61
Basic receiving operations	61
Choosing the Receive Mode	61
To select or change your Receive Mode	62
Setting the Ring Delay	62
Setting the F/T Ring Time (Fax/Tel mode only)	63
Easy Receive	64
Printing a reduced incoming fax (Auto Reduction)	65
Printing a fax from the memory (MFC-420CN only)	65
Polling (MFC-420CN only)	66
Setting up Polling Receive	66
Setting up Sequential Polling Receive	66
5 Quick-Dial numbers and dialing options	67
Storing numbers for easy dialing	67
Storing Speed-Dial numbers	67
Changing Speed-Dial numbers	68
Setting up Groups for Broadcasting	69
Dialing options	71
Access codes and credit card numbers	71
Pause	71
Tone or Pulse	72
6 Remote Fax Options (MFC-420CN only) (Not available for color faxes)	73
Setting up Fax Forwarding	73
Programming your pager number	74
Setting Fax Storage	75
Setting PC Fax Rx	75
Turning off Remote Fax Options	76
Setting your Remote Access Code	76
Remote Retrieval	77
Using your Remote Access Code	77
Remote commands	78
Retrieving fax messages	79
Changing your Fax Forwarding number	79
7 Printing reports	80
Fax settings and activity	80
Customizing the Transmission Verification Report	80
Setting the Journal Period	81
Printing reports	82
How to print a report	82
8 Making copies	83
Using the MFC as a copier	83
Enter Copy mode	83
Making a single copy	84
Making multiple copies	84
Stop copying	84
Using the Copy Options key (Temporary settings)	85
Changing the temporary copy settings	86
Increasing copy speed or quality	87
Enlarging or reducing the image copied	88
Setting paper type	89
Setting paper size	90
Adjusting brightness	90
Sorting copies using the ADF (MFC-420CN only)	91
Making N in 1 copies or a poster (Page Layout) (MFC-420CN only)	92
Changing the default copy settings	95
Increasing copy speed or quality	95
Adjusting brightness	95
Adjusting contrast	95
Adjusting color saturation	96
Out of Memory message	96
Legal limitations	97
9 Walk-Up PhotoCapture Center™	98
Introduction	98
PhotoCapture Center™ requirements	99
Getting started	100
Printing the Index (Thumbnails)	102
Printing images	103
DPOF printing	105
Changing the default settings	106
Increasing print speed or quality	106
Setting the paper & size	106
Adjusting brightness	107
Adjusting contrast	107
Color enhancement (True2Life®) (MFC-420CN only)	107
Cropping	109
Borderless	109
Understanding the Error Messages	110
Using PhotoCapture Center™ from your PC	111
Using PhotoCapture Center™ for scanning documents	111
10 Important information	112
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	112
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	114
Important	115
Industry Canada Compliance Statement (Canada only)	115
For your safety	115
LAN connection (MFC-420CN only)	115
Important safety instructions	116
Trademarks	119
11 Troubleshooting and routine maintenance	120
Troubleshooting	120
Error messages	120
Document jams (MFC-420CN only)	124
Document is jammed in the top of the ADF unit.	124
Document is jammed inside the ADF unit.	124
Printer jam or paper jam	125
Paper is jammed inside the paper tray	125
Paper is jammed inside the MFC	126
If you are having difficulty with your MFC	128
Compatibility	132
How to improve print quality	133
Cleaning the print head	133
Checking the print quality	134
Checking the printing alignment	136
Checking the ink volume	137
Packing and shipping the MFC	138
Routine maintenance	141
Cleaning the scanner	141
Cleaning the MFC printer platen	142
Replacing the ink cartridges	143
Appendix A	147
Setting up telephone services	147
Distinctive Ring	147
What does your telephone company’s ‘Distinctive Ring’ do?	147
What does Brother’s ‘Distinctive Ring’ do?	148
Do you have Voice Mail?	148
Before you choose the ring pattern to register	149
Registering the Distinctive Ring pattern	150
Turning off the Distinctive Ring	150
Caller ID	151
Viewing Caller ID List	152
Printing Caller ID List	152
Advanced receiving operations	153
Operation from extension telephones	153
Fax/Tel mode when power key is On	153
Fax/Tel mode when power key is Off	153
Using a cordless external handset	154
Changing the remote codes	154
Connecting an external device to your MFC	155
Connecting an external telephone	155
Connecting an external telephone answering device (TAD)	156
Sequence	156
Connections	158
Recording outgoing message (OGM) on an external TAD	158
Special line considerations	159
Roll over phone lines	159
Two-line phone system	159
Converting telephone wall outlets	160
Installing MFC, external two-line TAD and two-line telephone	161
Multi-line connections (PBX)	162
If you are installing the MFC to work with a PBX	162
Custom features on your phone line	162
Appendix B	163
On-screen programming	163
Menu table	163
Memory storage	163
Navigation keys	164
Entering Text	173
Inserting spaces	173
Making corrections	173
Repeating letters	173
Special characters and symbols	174
Glossary	175
Specifications	180
Product description	180
General	180
Print media	181
Copy	182
PhotoCapture Center	183
Fax	184
Scanner	185
Printer	186
Interfaces	186
Computer requirements	187
Consumable items	188
Network (LAN) (MFC-420CN only)	189
Optional External Wireless Print/Scan Server (NC-2200w)	190
Index	191
Remote Retrieval Access card (MFC-420CN only)	197