Brother International MFC-9560CDW Network Users Manual - English - Page 89
I'm using security software.
UPC - 012502625124
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Troubleshooting Brother machine cannot print or scan over the network. Brother machine is not found on the network even after the successful installation. (continued) Question Did your previous printing job fail? Interface Solution wired/ If the failed printing job is still in the print queue of your computer, delete wireless it. Double-click the printer icon in the following folder and then choose the Cancel All Documents in the Printer menu: (Windows® 2000) Start, Settings and then Printers. (Windows® XP) Start and Printers and Faxes. (Windows Vista®) , Control Panel, Hardware and Sound and then Printers. (Windows® 7) , Control Panel, Devices and Printers and then Printers and Faxes. 8 Are you connecting the Brother machine to the network using wireless capabilities? wireless Print the WLAN report for confirm the state of the wireless connection. (For how to print, see Printing the WLAN report (For MFC-9560CDW) on page 37.) If there is an error code on the printed WLAN report, see Troubleshooting in the Quick Setup Guide. See Brother machine is not found on the network during the MFL-Pro Suite installation. on page 81. I have checked and tried all of above, however the Brother machine does not print/scan. Is there anything else I can do? wired/ wireless Uninstall the MFL-Pro Suite and reinstall it. I'm using security software. Question Did you choose to accept the security alert dialog during the MFL-Pro Suite installation, applications' start-up process or when using the printing/scanning features? Interface Solution wired/ wireless If you did not choose to accept the security alert dialog, the firewall function of your security software may be rejecting access. Some security software might block access without showing a security alert dialog. To allow access, see the instructions of your security software or ask the manufacturer. 84