Brother International MFC 990cw Users Manual - English - Page 169
Stop/Exit, Error Message, Cause, Action, Cannot Detect, Cannot Print, Comm.Error, Connection Fail - scanner check connection
UPC - 012502620518
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Troubleshooting and Routine Maintenance Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and re-install it slowly until it clicks. If you are not using genuine Use a new Genuine Brother Innobella™ Brother Innobella™ ink the Ink Cartridge. If the error is not cleared, call machine may not detect the ink Brother Customer Service. cartridge. B An ink cartridge is not installed Take out the new ink cartridge and re- properly. install it slowly until it clicks. Cannot Print One or more of the ink cartridges are empty. The machine will stop all print operations. While memory is available, black & white faxes will be stored in the memory. If a sending machine has a color fax, the machine's 'handshake' will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax. Replace the empty ink cartridges. (See Replacing the ink cartridges on page 161.) Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Connection Fail You tried to poll a fax machine Check the other fax machine's polling that is not in Polled Waiting mode. setup. Cover is Open. The scanner cover is not closed Lift the scanner cover and then close it completely. again. The ink cartridge cover is not completely closed. Firmly close the ink cartridge cover until it clicks. Data Remaining Print data is left in the machine's memory. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. Disconnected The other person or other Try to send or receive again. person's fax machine stopped the call. Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Using the ADF on page 21. See Document jam on page 158. File size is too large The file you sent is too large for printing with Bluetooth® wireless technology. Make your file smaller than 3 MB. High Temperature The print head is too warm. Allow the machine to cool down. 153