Brother International MFC-J491DW Reference Guide - Page 20

Error Message, Action, Stop/Exit, Jam C Rear, Low Temperature, No Caller ID, No Ink Cartridge - ink refill

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Error Message Action Jam C Rear Remove the jammed paper. For more detailed information, see the Online User's Guide: Printer Jam or Paper Jam. Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. Clean the paper pick-up rollers. For more detailed information, see the Online User's Guide: Clean the Paper Pick-up Rollers. Low Temperature After warming the room, allow the machine to warm up to room temperature. Try again when the machine has warmed up. No Caller ID There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. To use the Caller ID feature, call your telephone company. For more detailed information, see the Online User's Guide: Caller ID. No Ink Cartridge Remove the new ink cartridge and re-install it slowly and firmly until it locks into place. For more detailed information, see the Online User's Guide: Replace the Ink Cartridges. No Paper Fed Do one of the following: • Refill the paper tray, and then press c. • Remove and reload the paper, and then press c. The Jam Clear Cover is not closed correctly. No Paper Fed Again Clean the paper pick-up rollers. For more detailed information, see the Online User's Guide: Clean the Paper Pick-up Rollers. Not Registered You tried to access a Speed Dial number that has not been stored in the machine. Set up the Speed Dial number. Out of Fax Memory Print the faxes stored in the memory. For more detailed information, see the Online User's Guide: Print a Fax Stored in the Machine's Memory. Out of Memory If a fax-sending or copy operation is in progress: • Press Stop/Exit and wait until the other operations that are in progress finish, and then try again. • Press c to select Partial Print to copy the pages scanned so far. • Print the faxes stored in the memory. For more detailed information, see the Online User's Guide: Print a Fax Stored in the Machine's Memory. B Troubleshooting 19

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Error Message
Action
Jam C Rear
Remove the jammed paper.
For more detailed information, see the
Online User's Guide
:
Printer
Jam or Paper Jam
.
Make sure the paper guides are set to the correct paper size.
DO NOT extend the paper tray when you load A5 or smaller size
paper.
Clean the paper pick-up rollers.
For more detailed information, see the
Online User's Guide
:
Clean the
Paper Pick-up Rollers
.
Low Temperature
After warming the room, allow the machine to warm up to room
temperature. Try again when the machine has warmed up.
No Caller ID
There is no incoming call history. You did not receive calls or you have
not subscribed to the Caller ID service from your telephone company.
To use the Caller ID feature, call your telephone company.
For more detailed information, see the
Online User's Guide
:
Caller ID
.
No Ink Cartridge
Remove the new ink cartridge and re-install it slowly and firmly until it
locks into place.
For more detailed information, see the
Online User's Guide
:
Replace
the Ink Cartridges
.
No Paper Fed
Do one of the following:
•
Refill the paper tray, and then press
c
.
•
Remove and reload the paper, and then press
c
.
The Jam Clear Cover is not closed correctly.
No Paper Fed
Again
Clean the paper pick-up rollers.
For more detailed information, see the
Online User's Guide
:
Clean the
Paper Pick-up Rollers
.
Not Registered
You tried to access a Speed Dial number that has not been stored in
the machine.
Set up the Speed Dial number.
Out of Fax Memory
Print the faxes stored in the memory. For more detailed information,
see the
Online User's Guide
:
Print a Fax Stored in the Machine's
Memory
.
Out of Memory
If a fax-sending or copy operation is in progress:
• Press
Stop/Exit
and wait until the other operations that are in
progress finish, and then try again.
• Press
c
to select
Partial Print
to copy the pages scanned so
far.
•
Print the faxes stored in the memory.
For more detailed information, see the
Online User's Guide
:
Print a
Fax Stored in the Machine's Memory
.
B
Troubleshooting
19