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Brother International MFC-J680DW Basic Users Guide - Page 60

Error and Maintenance Messages

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Error and Maintenance Messages The most common error and maintenance messages are shown in the table. To see more detailed information, read the Online User's Guide. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http:// support.brother.com. (MFC-J880DW/MFC-J885DW) If the Touchscreen displays errors and your Android™ device supports the NFC feature, touch your device to the NFC logo on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.) Make sure the NFC settings of both your Brother machine and your Android™ device are set to On. Error Message Action B&W 1-sided Print One or more of the color ink cartridges have reached the end of their Only lives. Replace ink. Replace the ink cartridges. For more information, see the Online User's Guide: Replace the Ink Cartridges. The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases: • If you unplug the machine or take out the ink cartridge. • (Windows®) If you select Slow Drying Paper in the Basic tab of the printer driver. (Macintosh) If you select Slow Drying Paper in the Print Settings drop-down list of the printer driver. Cannot Detect Take out the new ink cartridge and reinstall it slowly and firmly until it latches. For more information, see the Online User's Guide: Replace the Ink Cartridges. Remove the used ink cartridge and install a new one. Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service. Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge. Check the model numbers of the ink cartridges and install the correct ink cartridges. See Related Information: Supply Specifications at the end of this section. 44

Section	Page
Basic User's Guide MFC-J680DW/MFC-J880DW/MFC-J885DW	1
Brother Numbers	3
Register Your Product	3
FAQs (Frequently Asked Questions)	3
For Customer Service	4
Ordering Accessories and Supplies	5
Order Information	5
Notice - Disclaimer of Warranties (USA and Canada)	6
You Can Use the Following Features	7
Mobile Connect	7
Web Connect / Brother Apps	7
User's Guides and Where to Find Them	8
Basic Operations and Where to Find Instructions	9
The Online User's Guide Helps You Get the Most Out of Your Machine	10
Questions or Problems? Please take a look at our FAQs, solutions, and videos online.	11
Definitions of Notes	12
For the Latest Driver Updates	13
Compilation and Publication Notice	13
Table of Contents	14
1 General Information	17
Control Panel Overview	17
Touchscreen LCD Overview	20
Cloud Service Notifications	22
Access Brother Utilities (Windows®)	23
Uninstall the Brother Software and Drivers (Windows®)	23
2 Paper Handling	24
Load Paper	24
Load paper in the paper tray	24
Load Photo Paper	26
Load Paper in the Manual Feed Slot	26
Change the Check Paper Size Setting	29
Change the Paper Size and Paper Type	29
Recommended Print Media	30
Handle and Use Print Media	30
3 Print	31
Print from Your Computer	31
Print a Document (Macintosh)	31
Print a Document (Windows®)	31
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)	31
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)	32
Print Photos from ControlCenter4 (Windows®)	32
4 Copy	34
Copy a Document	34
Copy Settings	35
Copy Options	35
5 Scan	38
Scan from Your Computer (Windows®)	38
Scan Using ControlCenter4 Home Mode (Windows®)	38
Scan Using the Scan Button on Your Brother Machine	39
Scan Using the Scan Button on the Machine	39
6 PhotoCapture Center	41
Print Photos Directly from Media	41
Preview and Print Photos and Movie Files from Media	41
PhotoCapture Center print settings overview	41
7 Fax	42
Before Faxing	42
Set Your Station ID	42
Telephone Line Interference/VoIP	42
Receive Modes	43
Choose the Correct Receive Mode	44
Set the F/T Ring Time (Pseudo/Double-ring)	45
Set the Number of Rings Before the Machine Answers (Ring Delay)	45
Store Numbers	46
Store Address Book Numbers	46
Change or Delete Address Book Names or Numbers	46
Telephone Services and External Devices	48
Voice Mail	48
Distinctive Ring	48
Voice Over Internet Protocol (VoIP)	48
Connection of an External Telephone Answering Device (TAD)	48
External and Extension Telephones	48
Fax Using Your Machine	49
Send a Fax	49
Set Fax Preview to On	50
Preview New Faxes	51
Fax Using Your Computer (PC-FAX)	53
Send Faxes from Your Computer	53
Receive Faxes on Your Computer (Windows® only)	53
A Routine Maintenance	55
Clean the Scanner	55
Check the Print Quality	55
Check the Print Alignment from Your Brother Machine	57
B Troubleshooting	58
Identify the Problem	58
Error and Maintenance Messages	60
Transfer Your Faxes or Fax Journal Report	67
Troubleshooting for Wireless LAN setup	68
Wireless LAN Report Error Codes	68
Fax and Telephone Problems	70
Troubleshooting for Other Fax Problems	71
Print or Scan Problems	73
Troubleshooting for Other Print Problems	75
Document and Paper Jams	76
Document Jams	76
Document is Jammed in the Top of the ADF Unit	76
Document is Jammed inside the ADF Unit	76
Remove Paper Scraps Jammed in the ADF	76
Printer Jam or Paper Jam	77
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)	77
Paper is Jammed in the Front of the Machine (Jam B Front)	80
Paper is Jammed in the Back of the Machine (Jam C Rear)	81
C Appendix	84
Enter Text on Your Brother Machine	84
Supply Specifications	85

Match case Limit results 1 per page

Error and Maintenance Messages

The most common error and maintenance messages are shown in the table. To see more

detailed information, read the

Online User's Guide

You can correct most errors and perform routine maintenance yourself. If you need more tips, go

to your model's

FAQs & Troubleshooting

page on the Brother Solutions Center at

http://

support.brother.com.

(MFC-J880DW/MFC-J885DW)

If the Touchscreen displays errors and your Android

™

device supports the NFC feature,

touch your device to the NFC logo on the control panel to access the Brother Solutions

Center and browse the latest FAQs from your device. (Your mobile telephone provider's

message and data rates may apply.)

Make sure the NFC settings of both your Brother machine and your Android

™

device are set

to On.

Error Message

Action

B&W 1-sided Print

Only

Replace ink.

One or more of the color ink cartridges have reached the end of their

lives.

Replace the ink cartridges.

For more information, see the

Online User's Guide

Replace the Ink

Cartridges

The machine will stop all print operations and you will not be able to

use the machine until you change to a new ink cartridge in the

following cases:

•

If you unplug the machine or take out the ink cartridge.

• (Windows

) If you select

Slow Drying Paper

in the

Basic

tab of

the printer driver.

(Macintosh) If you select

Slow Drying Paper

in the

Print Settings

drop-down list of the printer driver.

Cannot Detect

Take out the new ink cartridge and reinstall it slowly and firmly until it

latches.

For more information, see the

Online User's Guide

Replace the Ink

Cartridges

Remove the used ink cartridge and install a new one.

Use a new Genuine Brother Innobella Ink Cartridge. If the error is not

cleared, call Brother Customer Service.

Slowly turn the ink cartridge so that the ink supply port is pointing

downward, and then reinstall the cartridge.

Check the model numbers of the ink cartridges and install the correct

ink cartridges.

See

Related Information

Supply Specifications

at the end of this

section.