Brother International MFC-J6920DW Universal Printer Driver Guide - Page 9
Troubleshooting, Problems with the Brother Universal Printer Driver
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Troubleshooting 1 If there is a technical problem, see the categories below to find your solution. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at: http://support.brother.com Problems with searching for machines or printing your document Check the following points before searching for your machine or printing your document again: • Confirm that there are no errors on your machine and that it is in the ready state. (For network connection) • Confirm the Windows® Firewall or a firewall function of anti-spyware or antivirus applications are temporarily disabled. • Confirm both your machine and computer are connected to your network. (For USB connection) • Confirm that both your machine and your computer are connected via USB cable. For more information, visit the Brother Solutions Center at http://support.brother.com. Problems with your Brother machine See the user's guide of your machine. If you need more help, visit the Brother Solutions Center at http://support.brother.com. Network problems Contact your network administrator or visit the Brother Solutions Center at http://support.brother.com. Problems with the Brother Universal Printer Driver Visit the Brother Solutions Center at http://support.brother.com. Problems with other companies' product See the user's guide of the product. 8