Brother International PT-E550W iPrint&Label Users Guide - Apple Devices - Page 42

Your Brother machine cannot print over the network.

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Troubleshooting I cannot complete the Wi-Fi settings network setup configuration. (continued) Question Is your Brother machine correctly connected to the network? Solution Check the wireless communication indicator on the LCD display. : the network is correctly connected. : the network is not connected correctly, and the wireless network setup must be reconfigured. : the network is connected/disconnected in Direct mode. Your Brother machine cannot print over the network. Your Brother machine is not found on the network even after successful installation. Question Solution Are you using security software? See I'm using security software. on page 38. Is your Brother machine assigned with an available IP address?  Confirm the IP address and the Subnet Mask. Verify that both the IP addresses and Subnet Masks of your computer and your Brother machine are correct and located on the same network. For more information on how to verify the IP address and the Subnet Mask, ask the network administrator.  (Windows ®) Confirm your IP address, Subnet Mask and other network settings 8 with [Communication settings] in the Printer Setting Tool. See Communication Settings (Windows ® only) on page 21. Did your previous printing job fail?  If the failed printing job is still in your computer's print queue, delete it. Double-click your machine's icon in the following folder and then choose [Cancel All Documents] in the [Printer] menu: (Windows Vista® / Windows Server ® 2008) , [Control Panel], [Hardware and Sound] and then [Printers]. Is your Brother machine correctly connected to the network? I have checked and tried all the above, however my Brother machine does not print. Is there anything else I can do? (Windows ® 7 / Windows Server ® 2008 R2) , [Devices and Printers] and select your machine from [Printers and Faxes]. (Windows ® 8 / Windows® 8.1/ Windows Server® 2012 / Windows Server® 2012 R2) [Apps] screen, [Control Panel], [Hardware and Sound], [Devices and Printers] and select your machine from [Printers and Faxes]. Check the wireless communication indicator on the LCD display. : the network is correctly connected. : the network is not connected correctly, and the wireless network setup must be reconfigured. : the network is connected/disconnected in Direct mode. Uninstall the printer driver and the software, and then reinstall them. 37

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Troubleshooting
37
8
Is your Brother machine correctly
connected to the network?
Check the wireless communication indicator on the LCD display.
:
the network is correctly connected.
:
the network is not connected correctly, and the wireless network setup
must be reconfigured.
:
the network is connected/disconnected in Direct mode.
Your Brother machine cannot print over the network.
Your Brother machine is not found on the network even after successful installation.
Question
Solution
Are you using security software?
See
I’m using security software.
on page 38.
Is your Brother machine
assigned with an available
IP address?
Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your computer and your
Brother machine are correct and located on the same network.
For more information on how to verify the IP address and the Subnet Mask, ask
the network administrator.
(Windows
®
) Confirm your IP address, Subnet Mask and other network settings
with [
Communication settings
] in the Printer Setting Tool.
See
Communication Settings (Windows
®
only)
on page 21.
Did your previous printing
job fail?
If the failed printing job is still in your computer’s print queue, delete it.
Double-click your machine’s icon in the following folder and then choose
[
Cancel All Documents
] in the [
Printer
] menu:
(Windows Vista
®
/ Windows Server
®
2008)
, [
Control Panel
], [
Hardware and Sound
] and then [
Printers
].
(Windows
®
7 / Windows Server
®
2008 R2)
, [
Devices and Printers
] and select your machine from [
Printers and
Faxes
].
(Windows
®
8 / Windows
®
8.1/ Windows Server
®
2012 /
Windows Server
®
2012 R2)
[
Apps
] screen, [
Control Panel
], [
Hardware and Sound
], [
Devices and
Printers
] and select your machine from [
Printers and Faxes
].
Is your Brother machine correctly
connected to the network?
Check the wireless communication indicator on the LCD display.
:
the network is correctly connected.
:
the network is not connected correctly, and the wireless network setup
must be reconfigured.
:
the network is connected/disconnected in Direct mode.
I have checked and tried all the
above, however my Brother
machine does not print. Is there
anything else I can do?
Uninstall the printer driver and the software, and then reinstall them.
I cannot complete the Wi-Fi settings network setup configuration. (continued)
Question
Solution