Brother International TD-2135N Network Users Guide - Page 21

Troubleshooting The Brother printer cannot print over the network. The Brother printer is not found on the network even after successful installation. Question Interface Solution Are you using security software? wired/ See I'm using security software. on page 16. wireless Is your Brother printer wired/ assigned to an available IP wireless address? Confirm the IP address and the subnet mask. Verify that both the IP addresses and subnet masks of your computer and your Brother printer are correct and located on the same network. For more information on how to verify the IP address and the subnet mask, contact your network administrator. Confirm your IP address, subnet mask and other network settings using "Communication settings" in the Printer Setting Tool. Refer to the User's Guide. 6 Did your previous printing job fail? wired/ wireless  If the failed printing job is still in your computer's print queue, delete it.  Double-click your printer, select the [Printer] menu, and then select [Cancel All Documents]. Are you connecting the Brother printer to the network wirelessly? wireless  Print the Printer settings. For more information on how to print this report, see Printing the Printer Setup Information on page 10.  See The Brother printer is not found on the network during the printer installation. on page 15. I have checked and tried all the above, however the Brother printer does not print. Is there anything else I can do? wired/ wireless Uninstall the Brother printer driver and reinstall it. I'm using security software. Question Did you choose to accept the security alert during the standard installation, BRAdmin Light installation or when using the printing features? What port numbers are required for the Brother network features? Interface wired/ wireless wired/ wireless Solution If you did not choose to accept the security alert, the firewall function of your security software may be rejecting access. Some security software might block access without showing a security alert dialog box. To allow access, see the instructions of your security software or ask the manufacturer. The following port numbers are used for Brother network features:  BRAdmin Light i Port number 161 / Protocol UDP For details on how to open the port, see your security software user's guide or contact the manufacturer. 16