Canon BJC-4400 Series User Guide - Page 10

Getting Help From Canon, Canon Canada

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Introduction Canon Customer Care Center Canon Computer Systems, Inc. offers a full range of customer technical support* options including: r 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366) r Speak to a technician free of service charge (currently Monday- Friday, 8:00 am-10:00 pm EST, excluding holidays) for products still under warranty** (1-757-413-2848) r Speak to a technician for a service charge (currently $24.99 per call) during holidays and days/hours not listed above regarding urgent product questions or for products no longer under warranty (1-800-423-2366) Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200) r E-mail support via the Canon Computer Systems, Inc. Web site (www.ccsi.canon.com) r 24-hour, toll-free Fax Retrieval System (1-800-526-4345) r To download the latest drivers using your modem, 24-hour Bulletin Board Service (1-757-420-2000) *Support program specifics subject to change without notice. **Refer to individual product information for warranty details. Canon Canada Within Canada, 24 hours a day, 7 days a week (1-800-263-1121) In other countries, please contact your Canon dealer. Chapter 1 Introduction 1-5

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Chapter 1
Introduction
1-5
Introduction
Canon Customer Care Center
Canon Computer Systems, Inc. offers a full range of customer technical
support* options including:
24-hour, 7-day-a-week, toll-free automated support for troubleshooting
issues on most current products (
1-800-423-2366
)
Speak to a technician free of service charge (currently Monday–
Friday, 8:00 am–10:00 pm EST, excluding holidays) for products
still under warranty
**
(
1-757-413-2848
)
Speak to a technician for a service charge (currently $24.99 per call)
during holidays and days/hours not listed above regarding urgent
product questions or for products no longer under warranty
(
1-800-423-2366
)
Or for a charge of $2.50 per minute, to a maximum of $25.00 per
call (
1-900-246-1200
)
E-mail support via the Canon Computer Systems, Inc. Web site
(
www.ccsi.canon.com
)
24-hour, toll-free Fax Retrieval System (
1-800-526-4345
)
To download the latest drivers using your modem, 24-hour Bulletin
Board Service (
1-757-420-2000
)
*
Support program specifics subject to change without notice.
**
Refer to individual product information for warranty details.
Canon Canada
Within Canada, 24 hours a day, 7 days a week (
1-800-263-1121
)
In other countries, please contact your Canon dealer.