Canon CR-X500 Instruction Manual - Page 19

4 Additional information Troubleshooting Symptom Communication is not possible with the operation unit. Camera control does not work. No video is displayed although the pantilt head can be operated. The pan-tilt head does not move. The custom picture settings cannot be selected using the operation unit. Site where check is required Installation site Installation site Installation site Installation site Installation site Check and confirm • Check that each cable is connected correctly. • Check the power to the pan-tilt head. • Check that the control cable for pan-tilt head and the cable for camera are connected correctly. • Conduct a continuity check for broken cable wires, etc. • Conduct a continuity check for broken cable wires, etc. (Disconnect the BNC and check the video from the pan-tilt head.) • This may be due to an outside factor such as strong wind or some obstacle. Check and remove any obstructing factors, and perform the operation again. • [Activate Other Settings] in the custom picture settings was set to [Off]. Turn the camera off and then on again. 19