Canon DR 6010C Reference Guide - Page 51

The scanner's SCSI ID is identical to the SCSI ID - production scanner

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Chapter 4 Problem Solution The scanner does not support your USB interface. This product is not guaranteed to operate with all types of USB interfaces. Contact your local authorized Canon dealer or service representative for more information. (See p. 14.) Problem The scanner does not support the USB cable. Solution Use the USB cable provided with the scanner. Problem The USB hub is not compatible with the scanner. Solution Remove the USB hub. When connecting via SCSI Problem Solution The scanner is not connected correctly. Make sure that the scanner and the computer are correctly connected. Problem Solution The SCSI card is not correctly installed in the PC. Refer to the documentation for the SCSI card and the computer. Make sure that the SCSI card is correctly installed in the computer and that it is enabled properly under the operating system in use. Problem Solution The scanner's SCSI ID is identical to the SCSI ID of another device. Check the SCSI IDs of all SCSI devices connected to the system and set a unique SCSI ID for the scanner. Problem Solution The terminator is not set correctly. Shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. Problem Solution There is a problem with another SCSI device that is connected in the daisy chain. Do not use the daisy chain connection configuration. Problem Solution The PC was turned ON before the scanner. Shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. Troubleshooting 47

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Troubleshooting
47
Chapter 4
Problem
The scanner does not support your USB interface.
Solution
This product is not guaranteed to operate with all types of
USB interfaces. Contact your local authorized Canon dealer
or service representative for more information. (See p. 14.)
Problem
The scanner does not support the USB cable.
Solution
Use the USB cable provided with the scanner.
Problem
The USB hub is not compatible with the scanner.
Solution
Remove the USB hub.
When connecting via SCSI
Problem
The scanner is not connected correctly.
Solution
Make sure that the scanner and the computer are correctly
connected.
Problem
The SCSI card is not correctly installed in the PC.
Solution
Refer to the documentation for the SCSI card and the
computer. Make sure that the SCSI card is correctly
installed in the computer and that it is enabled properly
under the operating system in use.
Problem
The scanner’s SCSI ID is identical to the SCSI ID of
another device.
Solution
Check the SCSI IDs of all SCSI devices connected to the
system and set a unique SCSI ID for the scanner.
Problem
The terminator is not set correctly.
Solution
Shut down both the PC and the scanner, and then turn the
scanner ON first, and then the PC.
Problem
There is a problem with another SCSI device that is
connected in the daisy chain.
Solution
Do not use the daisy chain connection configuration.
Problem
The PC was turned ON before the scanner.
Solution
Shut down both the PC and the scanner, and then turn the
scanner ON first, and then the PC.