Canon EOS 30D EOS Utility 2.6 for Windows Instruction Manual (EOS REBEL T1i/E - Page 48

Troubleshooting If EU is not operating correctly, refer to the items below. Installation could not be completed correctly O You cannot install the software if a user setting with privileges other than [Administrator] or [Computer administrator] is selected. Select a user setting with [Administrator] privileges in Windows Vista or [Computer administrator] privileges in Windows XP. For detailed information on selecting the user setting, refer to your computer User's Manual. EU does not start up O If EU does not start up even when you have set the camera's power switch to < ON >, either double-click the [EOS Utility] icon on the desktop or click the [ ] button ([Start] button in Windows XP), select [All Programs] X [Canon Utilities] X [EOS Utility] X [EOS Utility] to start up EU. EU and the camera are not communicating O EU does not operate correctly on a computer if its system requirements does not meet. Use EU on a computer with compatible system requirements (p.2). O Push the plug of the interface cable all the way into the socket. Loose connections can cause faults and malfunctions (p.5). O Check that the camera's power switch is < ON > (p.5). O EU and the camera may not communicate normally with a cable other than the EOS DIGITAL camera-dedicated Canon interface cable (p.5). O Connect your camera and computer directly with the interface cable provided with your camera. Do not connect the camera via a hub; doing so may prevent EU and your camera from communicating normally. O If you connect multiple USB devices (not including the mouse or keyboard) to your computer, the camera may not communicate normally. If the camera cannot communicate normally, disconnect USB devices other than the mouse or keyboard from your computer. O Do not connect more than one camera to the same computer. Two or more cameras may not operate normally. O If there is insufficient charge left in the camera battery, the camera cannot communicate with EU. Either replace with a fully charged battery or use the AC adaptor kit provided with your camera. Your computer does not supply power to the camera through the interface cable. Communication between EU and the camera disconnected O Operation of the auto power off function will automatically switch the camera off, disabling communication with EU, if you turn the auto power off function to [ON]. Remove the check mark from [Auto power off] in the [Basic Settings] tab sheet (p.43) of the preferences window or set the auto power off function in the camera to [OFF]. O If you do not perform any operation while the camera and computer are connected, depending on the computer system, a confirmation message may appear on the screen asking whether you wish to continue communicating with the camera. If you do not perform an operation while this message appears, communication with your camera is discontinued and EU shuts down. In this case, turn the camera's power switch to < OFF >, then again to < ON > and start up EU. O Do not put your computer to sleep while it is connected to the camera. If your computer goes into sleep mode, never disconnect the interface cable while your computer is still in sleep mode. Always wake your computer up while it is still connected to the camera. Depending on the type of computer, disconnecting the interface cable while your computer is in sleep mode could prevent the computer from waking up correctly. Refer to the computer User's Manual for more information on sleep mode. Introduction Contents at a Glance 1 Downloading Images 2Camera Settings 3Remote Shooting 4 Preferences Reference Index Remotely shot images using EU do not display in DPP O In Digital Photo Professional, select the [Tools] menu X [Sync folder with EOS Utility]. 47