Canon MAXIFY GX6021 GX6000 series User Manual
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- Canon MAXIFY GX6021 | GX6000 series User Manual - Page 1
GX6000 series Online Manual English - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 2
Contents Using Online Manual 9 Symbols Used in This Document 10 Touch-enabled Device Users Device Setup Utility 54 Diagnosing and Repairing Network Settings 55 List of Models Which Does Not Support Diagnosis and Repair Function 56 Handling Paper, Originals, Ink Tanks, etc 57 Loading Paper 58 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 3
Nozzle Check Pattern 102 Cleaning the Print Head 104 Deep Print Head Cleaning 106 Aligning the Print Head 108 Aligning the Print Head Manually 110 Performing Maintenance Functions from Your Computer (macOS 114 Opening Remote UI for Maintenance 115 Cleaning the Print Heads 116 Adjusting Print - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 4
home screen icons 198 Language selection 199 Firmware update 200 Administrator password settings 201 User management settings 203 Reset setting 204 Feed settings 205 Web service setup 206 ECO settings 207 Quiet setting 209 System information 211 Job management 212 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 5
Registering Favorite Settings (My Presets 213 Checking the Total Number of Uses of Printer 215 Specifications 216 Information about Paper 219 Supported Media Types 220 Paper Load Limit 223 Unsupported Media Types 225 Handling Paper 226 Economy Mode 227 Printing 228 Printing from Computer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 6
Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB). 287 Cannot Find Printer while Using Wi-Fi 289 Network Connection Problems 292 Printer Suddenly Stopped Working for Some Reason 293 Network Key (Password) Unknown 298 Printer Cannot Be Used After Replacing Wireless - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 7
in Touch Screen 344 Installation and Download Problems 345 Failed to MP Drivers Installation (Windows 346 Updating MP Drivers in Network Environment (Windows 347 Errors and Messages 348 When Error Occurred 349 Message (Support Code) Appears 351 List of Support Code for Error 354 What to Do - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 8
Shipping Tape etc. Are Still Attached (1890 385 2110 386 2113 389 2114 392 2200 395 3252 396 4103 397 5011 398 5012 399 5100 400 5200 401 6000 402 C000 403 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 9
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 10
could result in personal injury or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product. Be sure to read these - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 11
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold." 11 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 12
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 13
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 14
control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution." " - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 15
This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of CMU and The Regents of - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 16
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 17
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 18
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 19
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 20
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 21
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 22
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 23
2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 24
`You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 25
.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o [email protected] Discusses bugs, as well as - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 26
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 27
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 28
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The following applies only to products supporting Wi-Fi. (c) 2009-2013 by Jeff Mott. All rights reserved. Redistribution - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 29
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 30
using a wireless router. ◦ While you are using the printer with Wireless Direct, Internet connection from the printer becomes unavailable. In that case, web services for the printer cannot be used. ◦ If you connect a device connected to the Internet via a wireless router to the printer that is in - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 31
Note • You can connect the printer and computer using a USB cable (USB connection). Prepare a USB cable. For details, see Connects to Another Computer via LAN/Changes from USB to LAN Connection. Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 32
Network Connection Tips Handling Printer Configuration using the Web Browser Countermeasures against Unauthorized Access Troubleshooting See Network Settings and Common Problems for troubleshooting on network connection. Notice/Restriction See below for details. • Restrictions on network settings: - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 33
manual for your wireless router or contact its manufacturer. • This printer does not support IEEE802.11ac. IEEE802.11a and IEEE802.11n (5 GHz) may not be supported the setting is changed. Do not proceed to the next screen of this guide until setup is complete. • When connecting to Wi-Fi outdoors, do - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 34
For details on changing the settings of your device, see the manual supplied with the device or contact its manufacturer. • If you Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. • In Wireless Direct mode, you can - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 35
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Connecting with Wireless Direct 35 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 36
Auto setup Set printer name* Enable/disable IPv6 Enable/disable WSD XXXXXXXXXXXX Enable Enable Timeout settings 15 minutes Enable/disable Bonjour Enable Service name Canon GX6000 series LPR protocol settings RAW protocol LLMNR Enable Enable Enable Wi-Fi DRX settings Enable Wired LAN DRX - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 37
*1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time. 37 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 38
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 39
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup. 39 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 40
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Check that printer is turned on. If the HOME screen is not displayed, tap the HOME - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 41
2-2 2-3 3 3-2 3-2-1 3-2-2 3-2-3 3-2-4 3-2-5 3-2-6 3-2-7 3-2-8 3-2-9 3-2-10 3-2-11 3-2-12 3-2-13 3-2-14 3-2-15 3-2-16 3-2-17 3-2-18 3-2-19 3-2-20 3-2-21 Result Codes Result Code Details Wireless LAN Infrastructure Signal Strength Link Quality Frequency MAC Address Connection SSID Channel Encryption - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 42
3-2-22 3-2-23 3-2-24 3-2-25 3-2-26 3-2-27 3-2-28 3-2-29 3-2-33 3-2-34 3-2-35 3-3 3-3-1 3-3-2 3-3-3 3-3-4 3-3-5 3-3-6 3-3-7 3-3-8 3-3-9 3-3-10 Stateless Address3 Stateless Prefix Length3 Stateless Address4 Stateless Prefix Length4 Default Gateway1 Default Gateway2 Default Gateway3 Default Gateway4 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 43
3-3-11 3-3-12 3-3-13 3-3-14 3-3-15 3-3-16 3-3-17 4 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 4-11 4-12 4-13 4-14 Default Gateway TCP/IPv6 Link Local Address Link Local Prefix Length IPsec Security Protocol Wireless LAN DRX Wired LAN MAC Address Connection TCP/IPv4 IP Address Subnet Mask Default - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 44
printing setting Enable/Disable RAW Printing RAW printing setting Enable/Disable Bonjour Bonjour setting Enable/Disable Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) LLMNR LLMNR setting Enable/Disable SNMP SNMP setting Enable/Disable - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 45
5-16 Secondary Server Secondary server address XXX.XXX.XXX.XXX 5-17 Proxy Server Proxy server setting Enable/Disable 5-18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5-19 Proxy Port Proxy port specification 1 to 65535 5-20 Cert. Fingerprt(SHA-1) Certificate fingerprint(SHA-1) - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 46
Check that printer is turned on. 2. Press and hold (Wireless connect) button for 3 seconds. Using Touch Screen 3. Perform operations following instructions on your computer, smartphone/ tablet. 4. If message saying setup is completed appears, select OK. • For macOS: See Changing the Connection Mode - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 47
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices directly without a wireless router) This section - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 48
on smartphone/tablet/computer. Enable Wi-Fi in the Settings menu on your smartphone/tablet/computer. For instructions on enabling the Wi-Fi function, refer to the instruction manual for your smartphone/ tablet/computer. 2. Select (Setup) on HOME screen. Note • If User management settings is - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 49
Note • To show the password, select Show password. To hide the password, select Hide password. • The password is required when connecting smartphone/tablet/computer to the printer. 2. Select "DIRECT-XXXX-GX6000series" ("X" represents alphanumeric characters) on your smartphone/tablet/computer. Note - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 50
Show password. To hide the password, select Hide password. • Change password Change the password for Wireless Direct. ◦ To set manually. 1. Select Change manually. 2. Select the displayed password. 3. Enter the new password (10 characters). Change using the keyboard that appears. 4. When you have - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 51
• Connection request confirmation Change the confirmation screen setting when a Wireless Direct compatible device is connecting to the printer. If you want the printer to display the screen to inform you a Wireless Direct compatible device is connecting to the printer, select ON. Important • To - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 52
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 52 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 53
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer. Important • To use - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 54
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 55
when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up. Perform operations following the instructions - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 56
Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series • MB5100 series • MB5400 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 57
Handling Paper, Originals, Ink Tanks, etc. Loading Paper Loading Originals Inserting a USB Flash Drive Refilling Ink Tanks 57 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 58
Loading Paper Paper Sources Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 58 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 59
The paper can be loaded in the two paper sources: rear tray (A), cassette (B). Rear tray You can load all supported paper such as plain paper and photo paper on the rear tray. Supported Media Types Cassette You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette. Note - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 60
trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 61
out the paper support. Depending on the weight of the paper, the leading edge may rise and printing may be shifted. Make sure that the leading edge of the paper does not rise, such as by holding the part that protrudes from the rear tray. 3. Slide right paper guide (C) to open both - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 62
SIDE FACING UP. After loading the paper, the paper setting confirmation screen for the rear tray appears on the touch screen. 5. Slide right paper guide to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. 62 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 63
Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (F). 6. If page size and media type on touch screen match size and type of paper loaded in rear tray, select - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 64
do not match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings. • When printing on long-length paper, support the output paper with your hands or use the printer in a place where the paper does not fall. If the paper falls, the printed side - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 65
Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 66
(B) in front and (C) on right to open guides. 4. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (D). - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 67
align it with paper stack. Align paper guide with where it clicks into place. 6. Slide right paper guide to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note • Do not load sheets of paper higher than the load - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 68
7. Mount cassette cover and insert cassette into printer. Push the cassette into the printer until it stops. After inserting the cassette into the printer, the paper setting confirmation screen for the cassette appears on the touch screen. 8. If page size on touch screen matches size of paper loaded - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 69
9. Pull out a paper output tray (I). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 70
are not aligned. Make sure that no curl or puff exceeds 0.12 in. (3 mm). 2. Open the rear tray cover (A) and then pull up the paper support (B). 70 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 71
loaded at once. After loading the envelopes, the paper setting confirmation screen for the rear tray appears on the touch screen. 5. Slide right paper guide to align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. 71 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 72
Note • Do not load envelopes higher than the load limit mark (D). 6. If page size and media type shown on touch screen match size and type of envelopes loaded in rear tray, select Yes. If not, select Change to change the settings in accordance with the size and type of the loaded envelopes. 7. Pull - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 73
Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 74
Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals 74 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 75
(Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 76
Loading Originals on Platen 1. Open the document cover (A). 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 77
3. Close the document cover gently. Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan. 77 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 78
original cannot be scanned automatically with ADF. 1. Make sure any original has been removed from platen. 2. Open document stopper (A). 3. Open document tray (B). 4. Slide the document guide (C) all the way out. 78 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 79
until you hear a beep sound. Insert the document until it stops. Note • For details on the supported originals, see below. Supported Originals 6. Adjust document guide to match width of document. Do not slide the document guide too hard against the document. The document may not be fed properly. 79 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 80
Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Magazines, Newspapers, and Documents Function Copying Scanning by specifying a standard size (A4, Letter, etc.) If - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 81
Important • The printer cannot scan the striped area (A) (0.04 in. (1 mm) from the edges of the platen glass). Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 82
B: More than 0.40 in. (1 cm) Note • The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees. Slanted photos with a long edge of 7.1 in. (180 mm) or more cannot be corrected. • Non-rectangular or irregular shaped photos (such as - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 83
Supported Originals Platen Item Types of originals Details • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) • Documents that - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 84
Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 84 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 85
Inserting a USB Flash Drive Inserting a USB Flash Drive Removing a USB Flash Drive 85 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 86
Inserting a USB Flash Drive Supported Image Files • Can print JPEG data taken with cameras conforming to Design Rule for Camera File System specifications, as well as TIFF images. Both types - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 87
• If your USB flash drive has an access indicator, check it to make sure reading or writing is finished. Refer to the USB flash drive instruction manual, as needed. 2. Remove the USB flash drive. Hold the USB flash drive and pull it straight out of the printer. 87 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 88
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 88 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 89
Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer. If the ink level is near the lower - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 90
Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. 3. Open the ink tank cover (C) of the ink tank to be refilled. D: Yellow E: Magenta F: Cyan G: Black 4. Open the tank cap (H). 90 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 91
bottle's tip with the ink tank's inlet (J), slowly stand the bottle upside down, and push the bottle into the inlet. The ink tank is refilled. Support the bottle with your hand so that it does not fall. 91 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 92
Important • Make sure that each color of ink tanks is filled with corresponding color of ink bottles. • If ink is not injected into the ink tank, slowly remove and insert the ink bottle. • Make sure to refill the ink tank with ink up to the upper limit line (K) on the ink tank. 7. Once ink reaches - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 93
10. Close the scanning unit / cover. To close the scanning unit / cover, hold it up once, then take it down gently. Note • If the error message appears on the touch screen after the scanning unit / cover is closed, take appropriate action. When Error Occurred Notes on ink bottles Important • Keep - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 94
• If ink gets on your skin, wash the area with soap and water immediately. If irritation to your skin persists, obtain medical advice immediately. • When you store ink bottles, close bottle caps completely and place bottles in standing position. If the ink bottles are laid down, ink may leak. • When - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 95
Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note • To check the remaining ink level, visually inspect the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 96
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. During initial setup, some of the ink from the bundled ink bottles is used to fill the print head's nozzles to ensure the printer is print-ready. Therefore, the page yield of the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 97
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 97 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 98
are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. Note • Check if ink remains in the ink tanks. Checking Ink Level • For Windows, increasing the print quality - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 99
pattern: Step1 When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print still persists, the print head may be defective. Contact your nearest Canon service center to request a repair. When the Print Results Are Not Even such - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 100
• For macOS: Adjusting Print Head Position 100 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 101
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Refill the ink tanks whose ink is low. You need to prepare: a - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 102
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present 2. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 103
For B (lines are missing or horizontal streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head. Cleaning the Print Head If the pattern D or any - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 104
Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Important - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 105
2 minutes. The pattern print confirmation screen will appear. 7. Select Yes. The nozzle check pattern will be printed. 8. Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply. 105 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 106
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. Important • When - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 107
appear. 7. Select Yes. The nozzle check pattern will be printed. 8. When the completion message appears, select OK. 9. Examine the nozzle check pattern. If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Do not unplug the power cord when turning - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 108
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Refill the ink tanks whose ink is low. • If ink runs - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 109
after adjusting the print head position as described above, adjust the print head position manually. For Windows: You can also align the print head manually from a computer. Adjusting Print Head Position Manually • To print and check the current head position adjustment values, select Print the Head - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 110
the Operation Panel The setup menu screen will appear. 4. Select Maintenance. The Maintenance screen will appear. 5. Select Print Head Alignment - Manual. The confirmation screen will appear. Note • To print and check the current head position alignment values, select Print the Head Alignment - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 111
7. When Did the patterns print correctly? appears, make sure pattern was printed correctly, and if so, select Yes. 8. Check message and select Next. The input screen for head position alignment values is displayed. 9. Examine first patterns and select A. In column A, find pattern in which stripes - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 112
Noticeable vertical stripes • If all patterns look different, choose the pattern in which horizontal stripes are least noticeable. Subtle horizontal stripes Noticeable horizontal stripes 10. Repeat these steps until you have finished entering pattern numbers for columns B to N, and then select OK. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 113
14. When confirmation message appears, select OK. 113 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 114
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 114 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 115
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 116
print quality has improved, click Yes. To cancel the check process, click No. If cleaning the head once does not resolve the print head problem, clean it once more. Important • Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 117
Before performing Deep Cleaning, check that the printer power is on. Check the following. Then, if necessary, perform Deep Cleaning. • Is there ink remaining? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 118
5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important • Ink Flush consumes an extremely large amount of ink. Performing Ink Flush frequently will rapidly deplete your printer's ink supply. Therefore, perform Ink Flush only - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 119
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears. 3. Load - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 120
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 120 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 121
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: three sheets of A4 or - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 122
is ejected. 11. When the completion message appears, select OK. If the problem is still not resolved with the operation described above, follow the operation below . If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair. 122 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 123
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 124
9. Pull out a paper output tray (A). 10. Select OK. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 11. When the completion message appears, select OK. Note • - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 125
If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. 125 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 126
Replacing Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the touch screen to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important • If the displayed message indicates that - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 127
4. Pull out the maintenance cartridge. Hold the upper portion of the maintenance cartridge with your hands so that its bottom does not touch the floor or desk. Important • Be careful not to drop or place the removed maintenance cartridge on a desk or something. Dirt on the bottom may adhere to it or - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 128
• Do not put your hands inside the printer, as ink may adhere to your hands. 5. Insert the new maintenance cartridge straight until it stops. 6. Attach the maintenance cover. Align the tab on the back of the maintenance cover with the hole on the printer and close it. 7. Insert the coin screw into - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 129
129 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 130
Checking Maintenance Cartridge Status on Touch Screen 1. Check that printer is turned on. 2. Select (Hint) on HOME screen. Using Touch Screen The hint menu screen will appear. 3. Select Maintenance cart. info.. A symbol appears in the area A if there is any information about the used space of - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 131
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 132
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 132 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 133
manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported : Stop use immediately, unplug the printer and call your local service representative to request repair. Metal objects or liquids are spilt inside - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 134
Moving parts Keep body parts away from moving parts. Keep body parts out of the motion path. • Ink bottles Keep out of reach of children. Do not drink ink. If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately. If - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 135
General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 136
• Modifying or dismantling the print head or ink bottles, such as by putting holes in them, could cause the ink to leak out and cause a malfunction. We recommend that you do not modify or dismantle them. • Do not put the print head or ink bottles into a fire. 136 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 137
, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 138
Users in Australia 5150 - 5350MHz band is indoor use only. In Australia, use on channels 120-128 are prohibited in 5GHz Wireless LAN band. Users in New Zealand 5150 - 5250MHz band is indoor use only. 138 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 139
information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canoneurope.com/weee, or www.canon-europe.com/battery. Nur für Europäische Union und EWR (Norwegen, Island und Liechtenstein - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 140
correcte de ce produit favorisera une meilleure utilisation des ressources naturelles. Pour plus d'informations sur le recyclage de ce produit, contactez vos services municipaux, votre écoorganisme ou les autorités locales compétentes, ou consultez le site www.canon-europe.com/weee, ou www.canon - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 141
afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canoneurope.com/weee, of www.canon-europe.com/battery. Sólo para la Unión Europea y el Área Económica Europea (Noruega, Islandia y Liechtenstein) Estos iconos indican que este producto no debe - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 142
acumuladors usats sense cap càrrec. El preu de venda de les bateries i els acumuladors inclou el cost de la gestió ambiental dels residus i no es necessari mostrar l'import d'aquest cost en aquest fullet o en la factura que es lliuri a l'usuari final. Per a més informació sobre el reciclatge d' - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 143
equipamentos do tipo EEE. A sua cooperação no tratamento correto deste produto irá contribuir para a utilização mais eficaz dos recursos naturais. Para obter mais informações acerca de como reciclar este produto, por favor contacte as suas autoridades locais responsáveis pela matéria, serviço de - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 144
www.canon-europe.com/weee ή www.canon-europe.com/battery. Gjelder kun den europeiske union og EØS (Norge, Island og Liechtenstein) Disse symbolene indikerer at dette produktet ikke skal kastes sammen med husholdningsavfall, i henhold til WEEE-direktivet (2012/19/EU), batteridirektivet (2006/66/EF) - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 145
Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) De här symbolerna visar att produkten inte får sorteras och slängas som hushållsavfall enligt WEEEdirektivet (2012/19/EU), batteridirektivet (2006/66/EG) och/eller nationell lagstiftning som implementerar dessa direktiv. Om en - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 146
Csak az Európai Unió és az EGT (Norvégia, Izland és Liechtenstein) országaiban Ezek a szimbólumok azt jelzik, hogy a termék hulladékkezelése a háztartási hulladéktól különválasztva, az elektromos és elektronikus berendezések hulladékairól (WEEE) szóló (2012/19/EU) irányelvnek és az elemekről és - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 147
Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko) Tieto symboly označujú, že podľa Smernice o odpade z elektrických a elektronických zariadení (OEEZ) 2012/19/EÚ, Smernice o batériách (2006/66/ES) a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 148
Tikai Eiropas Savienībai un EEZ (Norvēģijai, Islandei un Lihtenšteinai) Šie simboli norāda, ka atbilstoši ES Direktīvai (2012/19/ES) par elektrisko un elektronisko iekārtu atkritumiem (EEIA), Direktīvai (2006/66/EK) par baterijām un akumulatoriem, un akumulatoru atkritumiem, ar ko atceļ Direktīvu 91 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 149
Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ti simboli pomenijo, da tega izdelka skladno z Direktivo OEEO (2012/19/EU), Direktivo 2006/66/ES in/ali nacionalno zakonodajo, ki uvaja ti direktivi, ne smete odlagati z nesortiranimi gospodinjskimi odpadki. Če je pod zgoraj - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 150
Doar pentru Uniunea Europeană şi EEA (Norvegia, Islanda şi Liechtenstein) Aceste simboluri indică faptul că acest produs nu trebuie aruncat împreună cu deşeurile menajere, în conformitate cu Directiva DEEE (2012/19/UE), Directiva referitoare la baterii (2006/66/CE) şi/sau legile dvs. naţionale ce - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 151
Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa WEEE Direktivom (2012/19/EU), Direktivom o baterijama (2006/66/EC) i nacionalnim zakonima. Ukoliko je ispod gore navedenog simbola odštampan hemijski simbol, u skladu sa Direktivom o - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 152
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High 152 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 153
representative. • Paper money • Money orders • Certificates of deposit • Postage stamps (canceled or uncanceled) • Identification badges or insignia • Selective service or draft papers • Checks or drafts issued by governmental agencies • Motor vehicle licenses and certificates of title • Traveler - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 154
Printer Handling Precautions Be careful not to let anything get inside the document output slot. It may cause damage. 154 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 155
Transporting Your Printer When relocating the printer for changing your living place, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap properly. • Prepare - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 156
or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print. 6. Close the paper output tray. 7. Retract paper support, then close the rear tray cover. 8. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 157
157 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 158
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 159
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 160
Main Components and Their Use Main Components Power Supply Using Touch Screen 160 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 161
Main Components Front View Rear View Inside View Operation Panel 161 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 162
Front View A: Paper Support Extend to load paper in the rear tray. B: Rear Tray time. Loading Paper in the Rear Tray Loading Envelopes in Rear Tray D: Paper Guides Align with both sides of the paper stack. E: Paper Guides Align with right/left/front sides of the paper stack. F: Cassette Load A4, - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 163
side you want to scan facing up. L: Document Output Slot Documents scanned from the ADF are delivered here. M: Document Stopper Open the original stopper to support the ejected original. N: Document Guide Adjust this guide to match the width of document in the ADF. 163 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 164
O: Document Cover Open to load an original on the platen. P: Platen Load an original here. Q: USB Flash Drive Port Insert USB flash drives here. 164 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 165
the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This can cause trouble. 165 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 166
Inside View A: Scanning Unit / Cover Scans originals. Open to refill ink tanks and to remove jammed paper. B: Ink Tank Covers Open to refill ink tanks. C: Tank Caps Open to refill ink tanks. D: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 167
H: Ink Valve Lever Operate when transporting a printer. Repairing Your Printer I: Print Head Holder The print head is pre-installed. 167 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 168
Operation Panel A: ON button Turns the printer on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off B: ON lamp Remains lit after flashing when the printer is turned on. C: Touch Screen - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 169
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 169 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 170
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the touch screen is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The touch screen display will turn off if - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 171
Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 172
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 173
is split. Caution • If you find anything unusual with the power plug/power cord described above, unplug the power cord and contact your nearest Canon service center to request a repair. Using the printer with one of the unusual conditions above may cause a fire or an electric shock. 173 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 174
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 175
signal state, the icon will change. (Signal strength: 81 % or more): You can use the printer over Wi-Fi without any problems. (Signal strength: 51 % or more): The problem such as the printer cannot print may occur according to the network status. We recommend placing the printer near the wireless - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 176
(Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place Firmware update Using PIXMA/MAXIFY Cloud Link E: Hint Displays quick guides about such procedures as loading paper and troubleshooting and such information as estimated ink level and system information. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 177
Placing any objects on the touch screen. • Do not attach a protective sheet on the touch screen. Removing it may damage the touch screen. Tap Touch lightly with your finger tip and immediately release. Use to select an item or photo on the screen. Touch Touch lightly with your finger tip. To move - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 178
Use to view lists of items or move sliders. 178 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 179
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel 179 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 180
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode 180 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 181
Managing the Printer Power Printer power supply is operated from Remote UI. Power control settings Power control settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 182
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 183
Rearrange home screen icons Language selection Firmware update Administrator password settings User management settings Reset setting Feed settings Web service setup ECO settings Quiet setting System information Job management Registering Favorite Settings (My Presets) Checking the Total Number of - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 184
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent paper abrasion as an example. 1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 185
For more on setting items on the operation panel: Setting Items on Operation Panel 185 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 186
on the operation panel using the administrator password. Items for Printer Other printer settings Rearrange home screen icons Language selection Web service setup ECO settings Quiet setting Registering Favorite Settings (My Presets) Items for Paper/Printing Print settings Feed settings Items for - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 187
Print settings • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. • Adjust horizontal print position Adjusts the print position when the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 188
strength (%) IPv4 address IPv4 subnet mask IPv4 default gateway IPv6 link-local address MAC address (Wi-Fi) Printer name Bonjour service name Setting Enabled (connected)/Enabled (disconnected)/Disable XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX (up to 32 characters) 2.4 GHz/5 GHz Inactive/WEP(64bit)/WEP - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 189
. ◦ WPS (Push button method) Select when you perform settings for Wi-Fi using a wireless router supporting a Wi-Fi Protected Setup (WPS) push button method. Follow the on-screen instructions during setup. ◦ Other connection types Manual connect (adv.) Select when you perform settings for Wi-Fi - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 190
IPv4 default gateway IPv6 link-local address MAC address (Wi-Fi) Printer name Bonjour service name ("XX" represents alphanumeric characters.) XX/XX XXX. XXX. XXX. XXX ( on the touch screen with the smartphone, or also by manually obtaining the network name and password. • Enable/disable Wireless - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 191
default gateway IPv6 link-local address MAC address (Wired LAN) Printer name Bonjour service name XXX. XXX. XXX. XXX (12 characters) XXX. XXX. XXX. WSD settings Setting items when you use WSD (one of the network protocols supported in Windows). ◦ Enable/disable WSD Selects whether WSD is enabled or - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 192
timeout length. • Bonjour settings Setting items when you use Bonjour. ◦ Enable/disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings. ◦ Service name Specifies the Bonjour service name. You can use up to 48 characters for the name. Note You cannot use the same - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 193
Selecting Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN. • IPsec settings Selecting Enable allows you to specify the IPsec security. 193 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 194
Other printer settings Important • The administrator password is required to change the settings if it is enabled to change the settings on the operation panel using the administrator password. • Date/time settings Sets the current date and time. 1. Set date. 1. Select a setting item to change. 2. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 195
2. Select number to enter. Enter the date and time in 24-hour format. 3. Select OK. 4. Select OK again when all settings are completed. • Date display format Sets the format of dates displayed on the touch screen and printed on photos. Note • When ON is selected for Print date on the print settings - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 196
Sets the date and time that summer time ends. Month: Specify the month. Week: Specify the week. DOW: Specify the day of the week. The screen to set the shift time to end summer time will be displayed after specifying the items above and selecting OK. Specify the shift time and select OK. • Sound - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 197
Important • Depending on the type of original or the state of the document cover, forgetting to remove the original may not be detected. • Keyboard settings Set the keyboard. Select Full keyboard to select the keyboard layout from the following three types. ◦ QWERTY ◦ QWERTZ ◦ AZERTY • Ink level - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 198
Rearrange home screen icons You can rearrange the icons on the home screen to an easy-to-use order. 1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen The setup menu screen will appear. 3. Select Device settings. The Device settings screen is displayed. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 199
Language selection Changes the language for the messages and menus on the touch screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on the operation panel using the administrator password. Japanese / English / German / French / - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 200
If you select Yes, the firmware update starts. Follow the onscreen instructions to perform update. Note • If the firmware update is not complete setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the touch screen to perform - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 201
Administrator password settings The administrator password can be set or canceled. Important • The administrator password of the printer is set from the time of purchase. It is set in the serial number of the printer which consists of 9 characters (the first 4 characters are alphabet and the latter - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 202
Set the password using 4 to 32 characters. Only alphanumeric characters are available. From a security point of view, it is recommended to set the password of 8 characters or more in combination of alphanumeric characters. 9. Select Apply. 10. Enter the administrator password again. 11. Select Apply - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 203
User management settings The administrator makes settings to manage users. 1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen The setup menu screen will appear. 3. Select Device settings. The Device settings screen is displayed. 4. Select User - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 204
to change the settings if it is enabled to change the settings on the operation panel using the administrator password. • Web service setup only Sets the Web service settings back to the default. • LAN settings only Sets the LAN settings back to the default. • Settings only Returns the settings - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 205
Feed settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. For - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 206
. • Issue registration code In order to link the web service and printer, obtain the registration code from the service origin. • DNS server setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the touch screen to perform - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 207
(Setup) on the HOME screen. Using Touch Screen 3. Select ECO. 4. Select Power control. 5. Select Use auto power control. 6. Check on-screen instructions and select Next. 7. Specify settings as necessary. A: Specify the length of time to turn the printer off automatically when no operation is - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 208
• Selecting Do not use power control disables all settings of the power control and scheduling. Using Duplex Printing Follow the procedure below to use duplex printing. 1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. Select ECO. 4. Select Two- - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 209
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. In addition, you can specify the time range to reduce the operating noise. Important • Set the current date and time in advance. Date/time settings Follow the procedure below - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 210
Specify End time in the same procedure, and select OK. You can reduce the operating noise during the specified time. The confirmation screen is displayed and the icon appears as the Quiet setting menu icon. Important • Operating speed is reduced compared to when OFF is selected. • This function - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 211
System information To display this menu, select System information in (Hint). • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address (Wi-Fi) Displays the MAC - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 212
Job management To display this menu, select Job management in (Hint). • Display job history Displays the job history of Print from/Copy/Communication log. • Print job history Prints the job history of Print from/Copy/Communication log. • Restrict job history access This is the menu for the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 213
Registering Favorite Settings (My Presets) You can register the favorite copying or scanning settings and call them up from the HOME screen. You can register up to 20 settings. Registering the Setting Calling Up the Registered Setting Editing/Deleting the Registered setting Registering the Setting - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 214
3. Select setting you want to call up. Editing/Deleting the Registered setting Follow the procedure below to edit or delete the registered setting. 1. Check that printer is turned on. 2. Select My Presets on the HOME screen. Using Touch Screen 3. Select Edit/delete. You can change the order or - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 215
Checking the Total Number of Uses of Printer You can check the total number of uses of the printer (e.g. the total number of printing, copying, or scanning). 1. Check that printer is turned on. 2. Select (Hint) on HOME screen. Using Touch Screen The hint menu screen will appear. 3. Select - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 216
% RH (no condensation) * For the temperature and humidity conditions of papers such as photo paper, refer to the paper's packaging or the supplied instructions. Storage environment Temperature: 32 to 104 °F (0 to 40 °C) Humidity: 5 to 95 % RH (no condensation) Power supply AC 100-240 V, 50/60 Hz - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 217
Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: 10 Mbps/100 Mbps (auto switching) Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a Frequency bandwidth: 2.4 GHz / 5 GHz Channel: 2.4 GHz: 1-11 or 1-13 5 GHz: W52, W53, W56, W58 * Wireless Direct - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 218
changed without notice. macOS Operating System macOS 10.12.6 - macOS 10.15 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice. 218 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 219
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 219 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 220
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 221
and the Printer (Media Type) (Windows) Page Sizes You can use the following page sizes. Note • Page sizes and media types the printer supports differ depending on the OS you are using. Standard sizes: • Letter • Legal • Executive • A6 • A5 • A4 • B5 • B-Oficio • M-Oficio • Foolscap • Legal(India - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 222
• Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Envelope C5 • Envelope Monarch Special sizes • Minimum size: 3.50 x 5.00 in. (89.0 x 127.0 mm) • Maximum size: 8.50 x 47.24 in. (216.0 x 1200.0 mm) * * When Height of Page Size is set to a value exceeding 26.61 in. (676 mm), Media Type is set to - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 223
Paper Load Limit This section shows the paper load limits of the rear tray, the cassette, and the paper output tray. Paper Load Limits of Rear Tray and Cassette Paper Load Limit of Paper Output Tray Note • Page sizes and media types differ depending on the country or region where the paper is sold. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 224
Paper other than Genuine Canon Paper Common Name Plain Paper (including recycled paper)*1 Envelopes Rear Tray Cassette Approx. 100 sheets (Legal, B- Approx. 250 sheets Oficio, M-Oficio, Foolscap, Legal(India): 10 sheets) 10 envelopes N/A *1 Normal feeding at maximum capacity may not be - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 225
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 226
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 227
Economy Mode By setting Print qlty to Economy, the consumption of ink can be reduced. More printing is available compared with when Print qlty is set to Standard. • Number of printable sheets (A4 plain paper) Number of printable sheets per pigment black ink bottle Standard mode: 6,000 sheets Economy - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 228
Printing Printing from Computer Printing Using Operation Panel Paper Settings Printing from Smartphone/Tablet Using PIXMA/MAXIFY Cloud Link 228 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 229
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS 229 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 230
Printing from Application Software (macOS AirPrint) Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 230 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 231
3. Select paper size and paper type from printer Register the set paper size and paper type on the printer operation panel. For instructions, see "Paper Settings." 4. Start printing from your application software The Print dialog opens. 5. Select printer Select your model from the Printer list - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 232
Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type from Media & Quality of the pop-up menu. Remove the Two-Sided check mark if you are not printing on both - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 233
settings of printer are disabled. Check LAN settings of printer and enable Bonjour settings. • Refer to "Cannot Print Using AirPrint" for printing problems. • The display of the settings screen may differ depending on the application software you are using. Printing of Envelopes For printing on - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 234
Printing on Postcards This section describes the procedure for printing on postcards. 1. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Ink Jet Hagaki, Hagaki K, or Hagaki for paper type, - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 235
Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 236
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 237
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 238
error message may differ depending on the OS version. • The printer part names in the error message may differ from what is listed in this manual. • If the content of the error message is difficult to understand, check the error message displayed on the printer operation panel. 238 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 239
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 240
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if you are not logged on as the administrator. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 241
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide 241 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 242
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) 242 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 243
Printing Photo Data Printing Photographs Saved on USB Flash Drive Basic Setting Items for Photo Printing Using Operation Panel 243 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 244
displayed. Select Print photos in the displayed screen. • If no printable photo data is saved on the USB flash drive, Saved data is not of a supported type. is displayed on the touch screen. • If more than 2,000 photo data are saved on the USB flash drive, the photo data is split - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 245
You can print a copy of the displayed photo by pressing Color button. • To change the display method, the number of copies, or the print settings: Tap near the bottom of the displayed photo to display menus. A: Total number of copies is displayed When selecting, the Check total no. of copies screen - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 246
Note You can specify the number of copies for each photo. Display the photo you want to print and specify the number of copies when the desired photo is displayed. C: Select to switch the photo group. For details: Using Useful Display Functions D: Select to display the Settings screen. You can - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 247
For details: Using Useful Display Functions G: Select to display the multiple photos at once. For more on the display method: Using Useful Display Functions 7. Press Color button. The printer starts printing. Note • To cancel printing, press the Stop button. • While processing the print job, you - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 248
2. Specify number of copies and print settings for each photo. Note • While processing the print job, you cannot change the setting for Page size or Type on print settings confirmation screen. The setting is the same as the setting for the photo included in the print job. 3. Press Color button. The - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 249
Setting Items for Photo Printing Using Operation Panel You can specify the setting of page size, media type, photo fix and so on to print the photos saved on the USB flash drive. Print Settings Screen The following screen is displayed by selecting Settings. Setting Items Flick vertically to - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 250
Select print quality according to the photo. • Print date Activates/deactivates to print the date (shooting date) on a photo. Note • The shooting date is printed according to the settings of Date display format in Other printer settings under Printer settings. Other printer settings 250 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 251
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 252
• When you insert the cassette: The screen to register the cassette paper information is displayed. If the page size on the touch screen matches the size of the paper loaded in the cassette, select Yes. If not, select Change to change the setting in accordance with the size of the loaded paper. * - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 253
When you start printing/copying, a message is displayed and the paper setting specified for printing/ copying is shown under the message. Check the message and select Next. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 254
• For more on the proper combination of paper settings you can specify by the printer driver (Windows) or on the touch screen: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) Cancel print Cancels printing. Select - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 255
Copying Making Copies Basics Two-Sided Copying Special Copy Menu Reducing/Enlarging Copies Collated Copying 255 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 256
Making Copies This section describes the basic procedure to perform standard copying. 1. Check that printer is turned on. 2. Load paper. 3. Select Copy on the HOME screen. Using Touch Screen The Copy standby screen is displayed. 4. Load original on platen or in ADF (Auto Document Feeder). 5. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 257
Select the numbers to specify the number of copies. C: The scanning method and copy layout are displayed. Switch the scanning method from the ADF and layout (single-sided/two-sided). D: Select to register the current scan settings as a custom setting. Registering Favorite Settings (My Presets) E: - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 258
Load the original on the platen and select the same button (Black button or Color button) as the one which you previously pressed. Important • When you load the original on the platen, move the document cover gently. Note • When Print qlty (print quality) is set High, you cannot add the copying job. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 259
Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen The following screen is displayed by selecting Settings in the Copy standby screen. Preview When Preview is displayed on the print settings screen, selecting Preview allows you to - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 260
function is not available with current settings. is displayed on the touch screen. Change the setting, following the on-screen instructions. Following setting items can be changed. • Intensity Specify the intensity. A: Select to activate/deactivate automatic intensity adjustment. When ON is - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 261
Important • If you use Economy with Type set to Plain paper and the quality is not as good as expected, select Standard or High for Print qlty and try copying again. • Select High for Print qlty to copy in grayscale. Grayscale renders tones in a range of grays instead of black or white. • Layout - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 262
Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel 262 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 263
Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 264
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer. 264 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 265
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 266
Note • To set the applications to integrate with, see Settings Dialog. 266 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 267
allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 268
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) 268 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 269
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 270
Scanning Tips Positioning Originals (Scanning from Computer) 270 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 271
If scanned by detecting the item type and size automatically, the response may differ. In that case, adjust the cropping frame (selection box) manually. Photos, Postcards, Business Cards, and BD/DVD/CD Magazines, Newspapers, and Documents Single item: Place the item face-down on the platen, with - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 272
in which items cannot be scanned, click Home to return to the top page of the Online Manual for your model and search for "Items You Can Place & How to Place Items." : when scanning two or more documents. • For supported document sizes when scanning from the ADF, click Home to return to the top - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 273
any original has been removed from platen. 2. Open document tray (A). 3. Slide the document guide (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5. Adjust document guide to match width of document. Do not slide the document - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 274
Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around. Placing Items (When Using Stand) 1. Place item on platen. 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 275
2. Gently close document cover. While scanning, hold the document cover gently with your hand to keep it closed. Important • Keep these points in mind when using the scanner in the upright position. Do not subject the scanner to vibration during operation. The correct image results may not be - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 276
When Paper Is Jammed Cannot Print or Connect Failed to MP Drivers Installation (Windows) When Error Occurred Message (Support Code) Appears Repairing Your Printer Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 277
Code) Appears List of Support Code for Error IJ Scan Utility Error Messages (Windows) IJ Scan Utility Lite Error Messages (macOS) ScanGear (Scanner Driver) Error Messages (Windows) Operation Problems Network Communication Problems Printing Problems Problems while Printing/Scanning from Smartphone - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 278
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wired LAN Wireless - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 279
Fi Connection Checking Status Code Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly Wired LAN Cannot Find Printer Searching Printer by IP - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 280
via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly 280 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 281
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 281 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 282
Cannot Find Printer on Network Cannot Find Printer During Setup While using printer: Cannot Find Printer while Using Wi-Fi 282 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 283
properly, try the items in [Step 2] and try to set up from the beginning. Step 1 Check the basic items for Wi-Fi Step 2 Solve the problem, using IJ Network Device Setup Utility Items to check for wired LAN: When connecting the printer to wired LAN, check/respond to all the items - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 284
address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the wireless router, refer to the instruction manual supplied with the wireless router or contact the manufacturer. Important • Depending on the wireless router, note that different network name (SSID - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 285
instruction manual supplied with the wireless router or contact the manufacturer. When you complete checking [Step 1] above, try to set up from the beginning. If the printer cannot be detected after trying to set up from the beginning, proceed to [Step 2]. [Step 2] Solve the problem - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 286
up from the beginning. If the printer cannot be detected after trying to set up from the beginning, proceed to [Step 2]. Step 2 Solve the Problem, Using IJ Network Device Setup Utility Diagnose and repair the network connections using IJ Network Device Setup Utility. Download IJ Network Device Setup - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 287
back of the printer. Important • Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable. Check2 Follow procedure below to connect printer and computer again. Important • For macOS, make sure the lock icon - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 288
1. Download the latest MP Drivers. 2. Turn off printer. 3. Shut down computer. After shutting down, restart your computer and install the latest MP Drivers downloaded in step 1. 288 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 289
Setup Utility. • For Windows: Starting Up IJ Network Device Setup Utility • For macOS: Starting Up IJ Network Device Setup Utility If the problem persists after diagnosis and repair with IJ Network Device Setup Utility, check the following items. Check1 Check the (Network status) icon on the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 290
wireless router. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. Note • Use 2.4 GHz or dialog box. (Windows) If not, select it to enable bidirectional support. Check7 Make sure security software's firewall is off. If your - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 291
If the problem is not resolved, click here and redo setup. 291 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 292
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 292 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 293
devices. • If the power is already turned on, cycle the power switch. • It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP update interval, energy saving mode, etc.) or to update the wireless router firmware. For details, contact the manufacturer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 294
network name (SSID) of the correct frequency band of the Wi-Fi router. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, display it using the operation panel of the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 295
are restricted, the Wi-Fi channels do not match. See the instruction manual provided with your computer and check the Wi-Fi channel number available for you use alphanumeric characters for network name (SSID). (macOS) If the problem is not resolved, click here and redo setup. • Positioning: Make - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 296
For details, refer to your device's instruction manual or visit the manufacturer's website. To check the network name (SSID) for Wireless Direct router, connect the cable to the LAN side of the router. If the problem is not resolved, click here and redo setup. Cannot Print/Scan through Network 296 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 297
the computer is connected to the wireless router. For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Check2 If MP Drivers are not installed, install them. (Windows) Click here and install the MP Drivers. Check3 When - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 298
• For macOS: Starting Up IJ Network Device Setup Utility If the problem persists after diagnosis and repair with IJ Network Device Setup Utility, check Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 299
details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2Personal). • Wi-Fi) screen in IJ Network Device Setup Utility, follow the on-screen instructions to set the password length, format, and the password to use. For details, - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 300
Up IJ Network Device Setup Utility If this does not solve the problem, see below. Cannot Communicate with Printer After Enabling MAC/IP Address router setting. To check the wireless router setting, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 301
Check3 If using WPA/WPA2 key or a password, make sure encryption key for computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer. For - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 302
Other Network Problems Checking Network Information Restoring to Factory Defaults 302 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 303
Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below. • For Windows: 1. Select Command Prompt from Start. 2. Enter "ipconfig/all" and press Enter. The IP address and MAC address of your computer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 304
3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt from Start. 2. Type the ping - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 305
3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 306
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing/scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. • If User - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 307
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet 307 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 308
cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Fi is enabled on your device. For details, refer to your device's instruction manual. Check3 Is the printer connected to the wireless router? • Use the lower - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 309
network key (password), etc.) are identical with those of the wireless router. To check the settings of your smartphone/tablet, refer to the instruction manual provided with it. If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 310
the settings of your device (smartphone/tablet). Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the network name (SSID) for Wireless Direct specified - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 311
If the distance between the printer and device is too far, wireless communication becomes poor. Place the printer and device close to each other. Check7 Make sure 5 devices are already connected. Wireless Direct does not allow more than 5 devices to be connected. 311 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 312
Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory 312 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 313
the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device. • There could also be a problem with the USB cable. Replace the USB cable and retry the printing. If you use the printer with - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 314
the information set for the rear tray or the cassette, an error message appears on the touch screen. Follow the instructions on the touch screen to solve the problem. Note • You can select whether the message which prevents misprinting is displayed. To change the message view setting when printing - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 315
Note • If multiple printers are registered to your computer, select Set as Default Printer from System Preferences > Printers & Scanners for a printer to make the one selected by default. Check7 Are you trying to print a large data file? (Windows) If you are trying to print a large data file, it - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 316
Ink Does Not Come Out Check1 Check the remaining ink level. Checking Ink Level Check2 Are the print head nozzles clogged? Print the nozzle check pattern and make sure that the ink is coming out normally. For details on printing the nozzle check pattern, print head cleaning, and print head deep - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 317
, so perform it only when necessary. How to Perform Ink Flush Note • Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. 317 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 318
Ink Runs Out Fast After you refill the ink tank, the printer takes in ink from the ink tank and ink flows into the printer. Ink may seem to run out fast due to this procedure. 318 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 319
the printing orientation. • When you load the paper on the rear tray, place the print side facing UP and align the right and left paper guides with the paper stack. Loading Paper Check3 Is paper too thick or curled? Unsupported Media Types Check4 When loading envelopes, consider the following. When - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 320
Insert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object. 3. Remove foreign object by hand with paper inserted. Put your hand between the paper you inserted and the rear tray to remove the foreign object. 4. Remove the folded - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 321
? See Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 322
Printout Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, check the paper and print quality settings first. Check1 Make sure that Print target for plain paper is set to Text and photos. Select (Setup) on HOME - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 323
and to what you are printing. If you notice blurs or uneven colors, increase the print quality setting and retry the printing. Check4 If problem is not resolved, check also the sections below. See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 324
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong 324 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 325
White Streaks Appear Check1 Check paper and print quality settings. Printout Results Are Unsatisfactory Check2 Are the print head nozzles clogged? Print the nozzle check pattern and make sure that the ink is coming out normally. For details on printing the nozzle check pattern, print head cleaning, - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 326
Step3 Clean the print head again. After cleaning the print head again, print the nozzle check pattern and check the result. If it still does not improve, go to the next step. Step4 Clean the print head deeply. After cleaning the print head deeply, print the nozzle check pattern and check the result. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 327
Refer to the instruction manual supplied with the paper for detailed information on the printable side. • When copying, see also the sections reprint from it. Note • Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. 327 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 328
Printed in Black and White If the ink used by the printer is set to Black only, printouts from a computer etc. will be printed in black and white. To print in color, select (Setup) on HOME screen, select Device settings > Other printer settings, and set Force ink tank selection to All ink tanks. - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 329
, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually. Aligning the Print Head Manually Check3 Increase print quality and try printing again. Increasing the print quality using - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 330
Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. When using Photo Paper Plus Semi-gloss, , the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl. 330 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 331
at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in. / 3 mm (C) in height before printing. This may improve the print result. (B) Print side We recommend - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 332
Note • If User management settings is enabled, the user selection screen is displayed before the HOME screen is displayed. • From computer (Windows): 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 333
During duplex printing, ink may stain the inside of the printer, smudging the printout. Perform bottom plate cleaning to clean inside of printer. Cleaning Inside the Printer (Bottom Plate Cleaning) Note • To prevent staining inside the printer, be sure to set the correct paper size. Check9 Set - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 334
Scanning Problems (macOS) Scanning Problems 334 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 335
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 335 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 336
Scanner Does Not Work Check 1 Check that your scanner or printer is turned on. Check 2 With network connection, check the connection status and reconnect as needed. Check 3 With USB connection, connect the USB cable to a different USB port on the computer. Check 4 If the USB cable is connected to a - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 337
Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 3 Scan and save images - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 338
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 338 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 339
printer, leave it for at least 2 minutes, and then plug it back in and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 340
Printer Turns Off Unexpectedly or Repeatedly Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 341
Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 2. Select Auto Power Settings. 3. Select Disable for Auto Power Off. 4. Select OK. 5. Select OK on the displayed screen. The setting to shut off the power automatically is disabled. Note • Refer to below to disable the setting from - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 342
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note • If your system environment does not support Hi- - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 343
• Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable. Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box. (Windows) If not, select it to - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 344
Wrong Language Appears in Touch Screen Follow the instructions below to select your language. 1. Tap the HOME button and wait a little. 2. Select (Setup). Using Touch Screen 3. Select . 4. Select fifth setting item from top. 5. Select a - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 345
Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) 345 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 346
Failed to MP Drivers Installation (Windows) If the MP Drivers were not installed correctly, make sure that all Windows Updates have been applied. If all Windows Updates have not been applied, apply all Windows Updates. After confirming Windows Update, perform the following operations to install the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 347
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers in advance. Download the latest MP Drivers for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers according to the specified - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 348
Errors and Messages When Error Occurred Message (Support Code) Appears 348 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 349
, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 350
When a Support Code and a Message are displayed on the Printer's Touch Screen: For details on how to resolve errors with Support Codes, see List of Support Code for Error. For details on how to resolve errors without Support Codes, see Message (Support Code) Appears. 350 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 351
file because an error has occurred while scanning the file, the format is not supported, or the file is too large. ◦ Make sure the PDF file is printable . In this case, print from the computer. • Saved data is not of a supported type. ◦ There is no image data or document data saved on the USB flash - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 352
screen to cancel the error and try again after a while. Error Regarding Automatic Duplex Printing Is Displayed Check See Automatic Duplex Printing Problems and take the appropriate action. Error Regarding Power Cord Being Unplugged Is Displayed (Windows) The printer may have been unplugged while it - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 353
controllers and USB Printing Support. Note • If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer. Check2 Make sure printer is properly connected to computer. 3. Click General tab and check for a device problem. If a device error - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 354
code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's Touch Screen and Computer Screen • 1000 to 1ZZZ 1000 1003 1070 1200 1215 1262 1300 1303 1304 1309 1310 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 355
• 5000 to 5ZZZ 5011 5012 5040 5050 5100 5200 5207 5400 5700 5C02 5C30 • 6000 to 6ZZZ 6000 6001 6004 6500 6700 6701 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6920 6921 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6A83 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 356
What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦ If the paper fed from the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 357
1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. Here, the explanation uses the example of a 2-cassette printer in the illustrations. 1. Slowly pull out paper, either from paper output slot or from rear - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 358
with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 359
jammed paper, do not turn the printer upside down or tilt it. The ink may leak out. • If the measures above do not solve the problem: Removing Jammed Paper from Rear Side 2. Load paper in cassette properly. Loading Plain Paper in Cassette 3. Select OK on printer's touch screen. 359 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 360
page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 361
jammed paper, do not turn the printer upside down or tilt it. The ink may leak out. • If the measures above do not solve the problem: Removing Jammed Paper from Rear Side 2. Load paper properly. Loading Plain Paper in Cassette Loading Plain Paper / Photo Paper in Rear Tray 3. Select OK on - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 362
page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 363
paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the measures above do not solve the problem: Removing Jammed Paper from Rear Side 363 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 364
either from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Here, the explanation uses the example of a 2-cassette printer in the illustrations. Note • If paper becomes jammed during printing and you need - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 365
3. Check if jammed paper is under print head holder. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper. When moving the print head holder, hold the top of the print head holder and slide it slowly to - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 366
5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 367
still inside the printer. Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 368
Removing Jammed Paper from Rear Side Here, the explanation uses the example of a 2-cassette printer in the illustrations. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 369
4. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1. Detach transport unit cover. Lift up the transport unit cover and pull out it. 369 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 370
2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, lower them toward you. 5. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 371
5. Attach rear cover. Push in the rear cover until it is closed completely. 371 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 372
paper and loading it correctly. • Before printing, pull out the paper output tray. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 373
corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper in Rear Tray Loading Envelopes in Rear Tray • Align the paper guides of the rear tray with both edges of the paper. After carrying out the above measures, select OK on the printer's touch screen to cancel - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 374
differs depending on the paper source. The loadable paper in the cassette is A4, Letter, A5, B5 or Executive size plain paper. • Align the paper guides of the cassette with the edges of the paper. After carrying out the above measures, select OK on the printer's touch screen to cancel the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 375
Printer Setup Load one or more sheets of A4 or Letter size plain paper in the cassette. Note • After loading the paper, align the paper guides of the cassette with the edges of the paper. Select OK on the printer's touch screen to cancel the error. Note • If you are printing - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 376
1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing. Then perform the paper feed roller cleaning of rear tray. • From the printer's operation panel: Cleaning Paper Feed Rollers 376 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 377
1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not forget to close it, such as after refilling ink tanks. 377 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 378
Print head may be damaged. What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 379
1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 380
1723 Cause The maintenance cartridge is not installed. What to Do Install the maintenance cartridge. Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge. 380 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 381
1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Replace with a new maintenance cartridge. Replacing Maintenance Cartridge 381 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 382
1725 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 383
1726 Cause The maintenance cartridge is full. What to Do Replace the maintenance cartridge. Replacing Maintenance Cartridge Note • The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used. When this message is displayed, you must - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 384
1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing Maintenance - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 385
close the scanning unit / cover. In the case of the first printer setup, click here, select your printer name on the page, and follow the instructions. 385 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 386
2110 Cause Paper settings specified when printing/copying do not match the paper information for the cassette registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 387
Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying. For example, when the paper size specified when - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 388
Note • You can configure the setting to hide the misprint prevention message. When set to hide the message, printing/copying begins regardless of whether the paper settings specified when printing/ copying and the paper information of the cassette registered on the printer match. To change whether - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 389
2113 Cause Paper settings specified when printing/copying do not match either the rear tray or the cassette paper information registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 390
Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying. For example, when the paper size specified when - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 391
Note • You can configure the setting to hide the misprint prevention message. When set to hide the message, printing/copying begins regardless of whether the paper settings specified when printing/ copying and the paper information of the rear tray registered on the printer or the cassette match. To - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 392
2114 Cause Paper settings specified when printing/copying do not match the paper information for the rear tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 393
Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying. For example, when the paper size specified when - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 394
Note • You can configure the setting to hide the misprint prevention message. When set to hide the message, printing/copying begins regardless of whether the paper settings specified when printing/ copying and the paper information of the rear tray registered on the printer match. To change whether - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 395
An internal part will need replacing soon. What to Do Select OK on the printer's touch screen to cancel the error. Contact your nearest Canon service center to request a repair as soon as possible. You cannot replace the internal parts of the printer yourself. Important • Do not tilt the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 396
3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to clear the error message. 396 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 397
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing. 397 - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 398
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 399
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 400
by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 401
: Cleaning the Print Heads • From the operation panel of the printer: How to Perform Ink Flush If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 402
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX6021 | GX6000 series User Manual - Page 403
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer
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 |
 |
GX6000 series
Online Manual
English