Canon MAXIFY GX6021 GX6000 series User Manual - Page 351

Message Support Code Appears

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Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error. If a message appears on the printer's touch screen, see below. Message Appears on the Printer's Touch Screen If a message appears on the computer, see below. Error Regarding Automatic Duplex Printing Is Displayed Error Regarding Power Cord Being Unplugged Is Displayed (Windows) Writing Error/Output Error/Communication Error (Windows) Other Error Messages (Windows) Message Appears on the Printer's Touch Screen Check the message and take the appropriate action. • Power was not turned off correctly the last time. Press the button when turning power off. The printer may have been unplugged while the power was still on. Select OK on the printer's touch screen to cancel the error. See Unplugging the Printer to unplug the printer correctly. • Cannot print the specified PDF file because an error has occurred while scanning the file, the format is not supported, or the file is too large. ◦ Make sure the PDF file is printable from a USB flash drive. For more information, see Printing Documents (PDF File) Saved on USB Flash Drive. Note The names of the PDF files are displayed even though they cannot be printed from the USB flash drive. We recommend that you check whether they are printable. ◦ Data edited or processed on a computer must be printed from the computer. • The specified PDF file contains unprintable data. Some portions may not be printed. PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer. • Saved data is not of a supported type. ◦ There is no image data or document data saved on the USB flash drive that can be read by this printer. ◦ The printer may not recognize the file if the file name or folder path contains certain characters. Use only alphanumeric characters. 351

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Message (Support Code) Appears
This section describes some of the messages that may appear.
Note
•
A support code (error number) is displayed for some errors. For details on errors that have support
code, see
List of Support Code for Error
.
If a message appears on the printer's touch screen, see below.
Message Appears on the
Printer
's
Touch Screen
If a message appears on the computer, see below.
Error Regarding Automatic Duplex Printing Is Displayed
Error Regarding Power Cord Being Unplugged Is Displayed (Windows)
Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)
Message Appears on the Printer's Touch Screen
Check the message and take the appropriate action.
•
Power was not turned off correctly the last time. Press the
button when turning power off.
The printer may have been unplugged while the power was still on.
Select
OK
on the printer's touch screen to cancel the error.
See
Unplugging the Printer
to unplug the printer correctly.
•
Cannot print the specified PDF file because an error has occurred while scanning the file, the
format is not supported, or the file is too large.
◦
Make sure the PDF file is printable from a USB flash drive. For more information, see Printing
Documents (PDF File) Saved on USB Flash Drive.
Note
The names of the PDF files are displayed even though they cannot be printed from the USB
flash drive. We recommend that you check whether they are printable.
◦
Data edited or processed on a computer must be printed from the computer.
•
The specified PDF file contains unprintable data. Some portions may not be printed.
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before
printing is completed. In this case, print from the computer.
•
Saved data is not of a supported type.
◦
There is no image data or document data saved on the USB flash drive that can be read by this
printer.
◦
The printer may not recognize the file if the file name or folder path contains certain characters.
Use only alphanumeric characters.
351