Canon PowerShot G5 Software Starter Guide DC SD Ver.13 - Page 118

Problems

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112 Troubleshooting Problems Try the suggested solutions to the common problems listed below. USB Driver installation not proceeding well (Windows) Uninstall the driver (p. 107) before reinstalling it with the procedures in Installing the Software and USB Driver (p. 10). Add New Hardware Wizard or New Hardware Found (Windows 2000) Wizard displays when the camera is connected to the computer with a USB cable. Click [Cancel] to close the window. Temporarily disconnect the camera from the computer. Next, read Start by Checking This on the previous page and resolve the problem. Camera not detected, Events dialog won't display or images will not download to the computer (when camera is connected to the computer via a USB cable) Cause 1: There is a problem with one of the items in the Start by Checking This section (p. 111). Solution: Resolve the problem. Cause 2: The USB Driver is not installed. (Windows only) Solution: Install it with the procedures in Installing the Software and USB Driver (p. 10). Cause 3: The USB Driver is not correctly installed. (Windows only) Solution: Uninstall the driver (p. 107) before reinstalling it with the procedures in Installing the Software and USB Driver (p. 10).

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Troubleshooting
112
Problems
Try the suggested solutions to the common problems listed below.
USB Driver installation not proceeding well (Windows)
Uninstall the driver (p. 107) before reinstalling it with the procedures in
Installing the Software and USB Driver
(p. 10).
Add New Hardware Wizard or New Hardware Found (Windows
2000) Wizard displays when the camera is connected to the
computer with a USB cable.
Click [Cancel] to close the window. Temporarily disconnect the camera
from the computer. Next, read
Start by Checking This
on the previous page
and resolve the problem.
Camera not detected, Events dialog won’t display or images will
not download to the computer (when camera is connected to the
computer via a USB cable)
Cause 1:
There is a problem with one of the items in the
Start by Checking
This
section (p. 111).
Solution:
Resolve the problem.
Cause 2:
The USB Driver is not installed. (Windows only)
Solution:
Install it with the procedures in
Installing the Software and USB Driver
(p.
10).
Cause 3:
The USB Driver is not correctly installed. (Windows only)
Solution:
Uninstall the driver (p. 107) before reinstalling it with the procedures in
Installing the Software and USB Driver
(p. 10).