Canon PowerShot SX50 HS User Guide - Page 248

Troubleshooting If you think there is a problem with the camera, first check the following. If the items below do not solve your problem, contact a Canon Customer Support Help Desk. Power Nothing happens when the ON/OFF button is pressed. • Confirm that the battery is charged (=15). • Confirm that the battery is inserted facing the correct way (=16). • Confirm that the memory card/battery cover is fully closed (=17). • Dirty battery terminals reduce battery performance. Try cleaning the terminals with a cotton swab and reinserting the battery a few times. The battery is depleted quickly. • Battery performance decreases at low temperatures. Try warming the battery a little by putting it in your pocket, for example, with the terminal cover on. • If these measures do not help and the battery is still depleted soon after charging, it has reached the end of its life. Purchase a new battery. The lens is not retracted. • Do not open the memory card/battery cover while the camera is on. Close the cover, turn the camera on, and then turn it off again (=17). The battery is swollen. • Battery swelling is normal and does not pose any safety concerns. However, if battery swelling prevents the battery from fitting in the camera, contact a Canon Customer Support Help Desk. Display on a TV Camera images look distorted or not displayed on a TV (=222). Shooting Cannot shoot. • In Playback mode (=21), press the shutter button halfway (=39). Nothing is displayed (=49). Strange display on the screen under low light (=43). Strange display on the screen when shooting. Note that the following display problems are not recorded in still images but are recorded in movies. • The screen may flicker and horizontal banding may appear under fluorescent or LED lighting. No date stamp is added to images. • Configure the [Date Stamp] setting (=61). Note that date stamps are not added to images automatically, merely because you have configured the [Date/Time] setting (=19). 248