Canon VB-C10 User Manual - Page 125

oubleshooting

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Troubleshooting The video does not appear. ● Check that the viewer software is correctly installed (→ P.1-4). Please refer also to the viewer software User's Manual (Mon-E.pdf) contained on the supplied CD-ROM. ● If the video quality is poor, check the quality settings on the VB-C10/VB-C10R (→ P.3-11). Also, check settings such as the number of background colors as on the viewer PC. ●You can limit the number of viewers that can access the VB-C10/VB-C10R at the same time. The message without a video is displayed when this limit is exceeded (→ P.3-20). ●If you cannot see the video using the Java Viewer, check your system environment such as the browser version (→ P.1-6). Up-to-date information is provided on the VB-C10/VBC10R Website. (URL: http://www.canon.com/webview/) I can't control the camera. ●Check that the LAN cable for camera control is connected correctly. ● Cheek to see if the camera angle is restricted to a preset (→ P.3-15). I forgot the password. ● All factory defaults settings can be restored by pressing the Reset switch (→ P.8-5). The default administration password is "VB-C10". The VB-C10/VB-C10R's settings will need to be made again, however, since all network settings such as the IP addresses and subnet masks are also returned to the factory defaults. I cannot record pictures. ●The number of pictures that can be recorded depends on the setting. From time to time, please delete recorded pictures that are not needed (→ P.3-22). ●Check that the camera is on and the cable has been connected properly. If you have a problem, consult the ReadMe also. The ReadMe file may contain Note important information not included in this manual. Be sure to read this file. 7-3 Troubleshooting

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7-3
Tr
oubleshooting
Troubleshooting
I forgot the password.
●
All factory defaults settings can be restored by pressing the Reset switch (
→
P.8-5).
The
default administration password is “VB-C10”. The VB-C10/VB-C10R’s settings will need
to be made again, however, since all network settings such as the IP addresses and
subnet masks are also returned to the factory defaults.
I cannot record pictures.
●
The number of pictures that can be recorded depends on the setting. From time to time,
please delete recorded pictures that are not needed (
→
P.3-22).
●
Check that the camera is on and the cable has been connected properly.
The video does not appear.
●
Check that the viewer software is correctly installed (
→
P.1-4). Please refer also to the
viewer software User’s Manual (Mon-E.pdf) contained on the supplied CD-ROM.
●
If the video quality is poor, check the quality settings on the VB-C10/VB-C10R (
→
P.3-11).
Also, check settings such as the number of background colors as on the viewer PC.
●
You can limit the number of viewers that can access the VB-C10/VB-C10R at the same
time. The message without a video is displayed when this limit is exceeded (
→
P.3-20).
●
If you cannot see the video using the Java Viewer, check your system environment such
as the browser version (
→
P.1-6). Up-to-date information is provided on the VB-C10/VB-
C10R Website.
I can’t control the camera.
●
Check that the LAN cable for camera control is connected correctly.
●
Cheek to see if the camera angle is restricted to a preset (
→
P.3-15).
Note
If you have a problem, consult the ReadMe also. The ReadMe file may contain
important information not included in this manual. Be sure to read this file.