Canon VB-C300 Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 251
Upgrade Problems, Storage Server Configuration
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Upgrade Problems VK Troubleshooting • Software cannot be upgraded to v2.2. Situation Solution When you try to upgrade the software from v1.1, 1.2 or v1.3 to v2.2 after upgrading your OS to Windows Vista/Windows Server 2008, the Storage Server does not stop and installation cannot be completed. Follow the procedure below: 1. Right click on the [Storage Server Configuration] icon on the desktop, then choose [Properties]. 2. Click the [Compatibility] tab and check the [Run this program as an administrator] check box. 3. Double click the [Storage Server Configuration] icon to start the Storage Server Configuration tool. 4. Click the [Stop Storage Server] button in the [Storage server status] field. 5. Click the [Retry] button on the installer wizard for VK version 2.2. Troubleshooting 9-9