Canon VB-M741 LE Network Video Recording Software RM Series Administrator Manu - Page 144
Timeline, [Extract Video], Video Recording, If the Storage Server is running Windows Vista
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Problem Solution The Storage Server slows down or it takes longer to perform various configuration changes, such as registering cameras or recording schedules from the Viewer (for Windows Vista). Make sure that less than ten cameras are registered on each Storage Server. If the Storage Server is running Windows Vista, use Windows Server 2008 instead. Live video is no longer displayed from any camera (for Windows Vista). Make sure that less than ten cameras are connected to one Viewer. If you are using the layout sequence feature, set the interval to 20 seconds or longer. If the Storage Server is running Windows Vista, use Windows Server 2008 instead. When the layout sequence feature is used, the video windows suddenly go blank and the video from the cameras can no longer be displayed. When you use the layout sequence feature to switch quickly to a layout where there are a large number of video windows, the communication resources of the system may become insufficient. Reduce the number of cameras in a layout, or make the display interval for the layout sequence longer. The Viewer slows down. The performance of the Viewer depends largely on the specification of your CPU and graphics card. When the Viewer seems to slow down, try to reduce the number of cameras in the Viewer or decrease the frame rate. If the video size or quality setting for the cameras is high, the large amount of video data may cause processing to take longer. Try adjusting the video quality and video size settings on the camera. Timeline Problem Solution Nothing happens when I click any of the playback controls. Move the playhead off of the [Live] position. You must select a video window before you can play back video. In addition, the previous frame and next frame buttons (p. 108) and the [Extract] button (p. 110) are enabled only when one video window is selected. [Extract Video] Problem I tried to save a recording, but an error message is displayed telling me that no video can be found in the selected timeline segment. Solution Make sure that a recorded video is included in the selected portion of the timeline (p. 107). Video Recording Problem The Record Now feature cannot be used. The amount of Storage Server disk space usage is much higher than the calculated level (p. 65) and free disk space is low. Solution Make sure that the camera is not disabled on the [Advanced] tab in the camera properties. If the camera is disabled, click [Enable Camera] (p. 46). When the video size or quality setting of the camera is high, the amount of data per frame is large. In addition, if you are using anti-virus software, the software records communication between the Storage Servers and the cameras and the size of that log may reach several gigabytes. Change the anti-virus software settings to exclude the Storage Servers from the target list. 144