Canon VB-R12VE Mobile Camera Viewer Operation Guide - Page 30
Troubleshooting
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Troubleshooting Cannot connect to camera ● Check to make sure the user name and password are correct. ● Check to make sure upper-case letters have not been used in place of lowercase letters. ● Restart the web browser and connect again. ● When the browser authentication screen appears, select [Cancel], and then connect to the camera again. ● Reboot the device and connect. ● Connection is not possible while the camera is creating a panoramic screen. Try connecting again after the panoramic screen has been created. Cannot control the camera ● Multiple users cannot obtain control privileges simultaneously. ● Control privileges may be revoked by users connecting with elevated privileges, such as administrators. Check with the camera's administrator for details on privilege settings. 30