Canon XL H1S Professional Products 2010 Brochure - Page 19

Professional Services When a professional Image Maker needs support... Canon Professional Services is there. Offering Professional Support for the Working Professional, members can look to the CPS program for almost any need that presents itself. Members can expect hotline phone support, equipment evaluation loans, expedited and discounted service on repairs, access to Canon Pro Market Reps, onsite support at select shows and events and more. Canon Professional Services provides the support you need, when you need it. The CPS program features three levels of membership, offering a range of benefits tailored to your needs. At the complimentary Silver level, you will receive: • Access to the CPS member hotline phone support, giving you quick and easy access to Canon authorized representatives that can answer questions and help you with membership questions, repair issues and technical advice. • 20% discount on the cost of a repair. • Expedited turnaround time on the length of your repair, as a professional Canon understands the importance of getting your equipment back to you quickly. If you qualify for the Gold level ($100.00 membership fee), you will receive: • Access to the same CPS exclusive hotline • Equipment evaluation loans - (Try before you buy). Subject to equipment availability • 30% discount on your repairs • Expedited 3 day turn around on the length of the repair • Access to service loaner equipment if your repair exceeds 3 days. • 2 free clean and check service coupons • Discounted admission to Canon Live Learning seminars and workshops At the Platinum level ($500.00 membership fee), you will receive the benefits included in the Gold level with: • Priority access to the pool of evaluation equipment.* • An unheard of 60% discount on the cost of your repairs. • Expedited 2 day turn around on the length of the repair • Service loaner equipment available upon receipt of your equipment • 6 Free clean and check service coupons. * Subject to equipment availability. Whether by telephone, in person, or via email, CPS simply makes it faster for working professionals to get the support they need. Find out more at usa.canon.com/cps 149 CANON SERVICE& SUPPORT Canon has built its reputation as an industry leader in product reliability, service and support. No matter what Canon consumer imaging product you buy, expect a top rate experience. From our cutting-edge technology to industry-leading response times for service and support, Canon U.S.A. strives for complete customer satisfaction in everything we do. • 100% US-based support operation with a dedicated pro support team ready to assist the unique needs of our customers. • Canon factory-trained technicians to achieve industry-leading response time and quality of repair.* • State-of-the-art technology and facilities to meet Canon's rigorous performance standards, including a climate and particulate controlled clean enviroment* and a precision lens center to accommodate the adjustment of professional lenses. • Customized service and support offerings for professionals, including Canon Media Maintenance Service and the Canon Professional Services program. • Environmentally responsible service operations include our Zero Landfill Product Recycling Policy.* * For consumer imaging products only. Canon Media Maintenance Service Canon Media Maintenance Service (CMMS) offers professional photographers at select newspapers and magazines the personalized attention that their business requires. A team of highly trained, dedicated Canon Field Support Engineers and CPS Pro Representatives provide an enhanced level of on-site maintenance and support either annually or semiannually. All camera equipment is cleaned and thoroughly examined. Minor repairs are performed on the spot, and recommendations are made for equipment in need of critical attention. Firmware is updated on all cameras, providing current equipment with the latest advancements in capability and connectivity. Serial numbers and shutter counts are cataloged for reference and photographers have the unique opportunity to discuss shooting concerns and offer their opinions about Canon products. By providing both regular, intensive maintenance and attention to specific concerns, CMMS is a great advantage and convenience for management and individual photographers alike. Miami Herald www.usa.canon.com/satisfaction 1-800-OK-CANON Los Angeles Times 150