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Countermeasures for Each Message, cartridge cannot be displayed correctly.

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Troubleshooting Countermeasures for Each Message 2821-073 A message appears on the display when operation becomes impossible due to occurrence of an error during printing or memory capacity depletion. Find out more information about messages in the following list. A counterfeit or non-Canon cartridge may be in use. The amount in the cartridge cannot be displayed correctly. The toner cartridge used may not be a genuine Canon product. ● Only genuine Canon toner cartridges should be used as replacement toner cartridges. Consumables(P. 405) Cannot analyze the authentication server certificate. The authentication server certificate may be invalid, or the certificate may be in a format that the printer does not support. ● Check the authentication server certificate. Configuring IEEE 802.1X Authentication Settings(P. 250) Cannot find the access point. When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time. ● Connect again paying attention to the time limit. Setting Up Connection Using WPS Push Button Mode(P. 29) Setting Up Connection Using WPS PIN Code Mode(P. 31) An SSID or network key of a wireless router was entered manually, but the entry was incorrect. ● Check the SSID and network key, and enter the correct ones again. Checking the SSID and Network Key(P. 39) Setting Up Connection by Specifying Detailed Settings(P. 36) A wireless router could not be detected due to setting problems of the network to be connected. ● Check whether the machine is properly installed and ready to connect to the network. Installation/Settings Problems(P. 411) ● If the problem persists, check the security settings of the wireless router. Cannot print RX data. Received documents cannot be printed due to some specific situation. ● Check if there has occurred one of the following situations. If messages including causes and solutions appear on the display, check the contents. 434

Section	Page
Contents	2
Important Safety Instructions	8
Installation	9
Power Supply	11
Handling	12
Maintenance and Inspections	15
Consumables	16
Setting Up	20
Main Functions	21
Preparations Required Before Use	22
Preventing Unauthorized Access	23
Setting Up Using the Setup Guide	25
Setting the Date/Time	27
Setting Up the Network Environment	29
Selecting Wired LAN or Wireless LAN	31
Connecting to a Wired LAN	32
Connecting to a Wireless LAN	33
Setting Up Connection Using WPS Push Button Mode	35
Setting Up Connection Using WPS PIN Code Mode	37
Setting Up Connection by Selecting a Wireless Router	39
Setting Up Connection by Specifying Detailed Settings	42
Checking the SSID and Network Key	45
Setting IP Addresses	46
Setting IPv4 Address	47
Setting IPv6 Addresses	50
Viewing Network Settings	53
Configuring Settings for Communication with a Computer	56
Configuring Printing Protocols and WSD Functions	57
Configuring Printer Ports	60
Setting Up Print Server	63
Configuring the Machine for Your Network Environment	66
Configuring Ethernet Settings	67
Changing the Maximum Transmission Unit	69
Setting a Wait Time for Connecting to a Network	70
Configuring DNS	71
Configuring SMB	75
Configuring WINS	77
Monitoring and Controlling the Machine with SNMP	79
Other Network Settings	83
Installing Drivers	87
Basic Operations	90
Parts and Their Functions	93
Front Side	94
Back Side	96
Interior	97
Multi-Purpose Tray	98
Paper Drawer	99
Operation Panel	100
Turning ON the Machine	104
Turning OFF the Machine	105
Powering OFF at a Fixed Time	106
Using the Operation Panel	108
Basic Screens	109
Home Screen	110
<Status Monitor> Screen	113
Message Display	116
Basic Operation	117
Entering Text	122
Logging in to the Machine	126
Loading Paper	127
Loading Paper in the Paper Drawer	129
Loading Paper in the Multi-Purpose Tray	134
Loading Envelopes	137
Loading Preprinted Paper	139
Specifying Paper Size and Type	143
Specifying Paper Size and Type in the Paper Drawer	144
Specifying Paper Size and Type in the Multi-Purpose Tray	146
Registering Default Paper Settings for the Multi-Purpose Tray	148
Registering a Custom Paper Size	150
Limiting the Paper Sizes Displayed	152
Automatically Selecting an Appropriate Paper Source for Each Function	153
Customizing the Display	155
Customizing the Home Screen	156
Changing the Default Settings for Functions	158
Setting Sounds	159
Entering Sleep Mode	160
Using a USB Memory Device	162
Printing	165
Printing from a Computer	166
Canceling Prints	168
Checking the Printing Status and Log	171
Various Printing Methods	173
Printing a Document Secured by a PIN (Secure Print)	174
Printing via Secure Print	175
Printing from a USB Memory Device (Memory Media Print)	179
Receiving I-Faxes for Printing	187
Linking with Mobile Devices	191
Connecting with Mobile Devices	192
Connecting via a Wireless LAN Router (LAN Connection)	193
Connecting Directly (Access Point Mode)	195
Utilizing the Machine through Applications	199
Using AirPrint	200
Printing with AirPrint	205
If AirPrint Cannot Be Used	208
Using Google Cloud Print	209
Managing the Machine by the Remote Control	211
Managing the Machine	213
Setting Access Privileges	215
Setting the System Manager ID and PIN	216
Setting the Department ID Management	218
Setting a Remote UI PIN	224
Configuring the Network Security Settings	226
Restricting Communication by Using Firewalls	228
Specifying IP Addresses for Firewall Settings	229
Specifying MAC Addresses for Firewall Settings	232
Changing Port Numbers	235
Setting a Proxy	236
Configuring the Key and Certificate for TLS	238
Generating the Key and Certificate for Network Communication	241
Generating a Key and Certificate Signing Request (CSR)	244
Registering the Key and Certificate for Network Communication	247
Configuring IPSec Settings	249
Configuring IEEE 802.1X Authentication Settings	256
Restricting the Machine's Functions	260
Restricting Printing from a Computer	261
Restricting USB Functions	262
Disabling HTTP Communication	263
Disabling Remote UI	264
Managing the Machine from a Computer (Remote UI)	265
Starting Remote UI	266
Checking the Status and Logs	269
Setting Up Menu Options from Remote UI	275
Security Policy	278
Importing/Exporting the Setting Data	283
Updating the Firmware	286
Initializing Settings	289
Setting Menu List	292
<Preferences>	293
<Display Settings>	294
<English Keyboard Layout>	298
<Timer/Energy Settings>	299
<Network>	304
<External Interface>	324
<Accessibility>	325
<Volume Settings>	328
<Adjustment/Maintenance>	330
<Adjust Image Quality>	331
<Maintenance>	338
<Function Settings>	339
<Common>	340
<Printer>	343
<Receive>	370
<Access Files>	372
<Secure Print>	376
<Management Settings>	377
<User Management>	378
<Device Management>	380
<License/Other>/<Remote UI Settings/Update Firmware>	383
<Data Management>	385
<Security Settings>	387
Maintenance	390
Regular Cleaning	392
Cleaning the Exterior	393
Cleaning the Fixing Assembly	394
Replacing the Toner Cartridge	395
Checking the Remaining Amount of Consumables	399
Relocating the Machine	400
Adjusting Image Quality	402
Adjusting Print Density	403
Adjusting Print Position	404
Viewing the Counter Value	406
Printing Reports and Lists	407
Consumables	411
Troubleshooting	414
Common Problems	416
Installation/Settings Problems	417
Printing Problems	421
When You Cannot Print Properly	424
Printing Results Are Not Satisfactory	426
Paper Creases or Curls	436
Paper Is Fed Incorrectly	438
A Message or a Number Starting with \	439
Countermeasures for Each Message	440
Countermeasures for Each Error Code	453
Clearing Paper Jams	458
Paper Jams in the Main Unit	460
Paper Jams in a Paper Source	466
When a Problem Cannot Be Solved	468
Appendix	471
Third Party Software	473
Feature Highlights	474
Going Green and Saving Money	475
Improving Efficiency	476
So Much More	477
Specifications	479
Main Unit	480
Available Paper	482
Cassette Feeding Module-AH	485
Printer Functions	486
Management Functions	488
System Environment	490
Network Environment	491
Options	492
Optional Equipment	493
System Options	494
Manuals and Their Contents	496
Using User's Guide	497
Screen Layout of User's Guide	498
Viewing User's Guide	501
Basic Windows Operations	503
Menu Route Map	510
Notice	511

Match case Limit results 1 per page

Countermeasures for Each Message

2821-073

A message appears on the display when operation becomes impossible due to occurrence of an error during printing

or memory capacity depletion. Find out more information about messages in the following list.

A counterfeit or non-Canon cartridge may be in use. The amount in the

cartridge cannot be displayed correctly.

The toner cartridge used may not be a genuine Canon product.

●

Only genuine Canon toner cartridges should be used as replacement toner cartridges.

Consumables(P. 405)

Cannot analyze the authentication server certiﬁcate.

The authentication server certiﬁcate may be invalid, or the certiﬁcate may be in a format that the

printer does not support.

●

Check the authentication server certiﬁcate.

Conﬁguring IEEE 802.1X Authentication Settings(P. 250)

Cannot ﬁnd the access point.

When automatic setting with WPS was attempted, a wireless router could not be detected within a

speciﬁc period of time.

●

Connect again paying attention to the time limit.

Setting Up Connection Using WPS Push Button Mode(P. 29)

Setting Up Connection Using WPS PIN Code Mode(P. 31)

An SSID or network key of a wireless router was entered manually, but the entry was incorrect.

●

Check the SSID and network key, and enter the correct ones again.

Checking the SSID and Network Key(P. 39)

Setting Up Connection by Specifying Detailed Settings(P. 36)

A wireless router could not be detected due to setting problems of the network to be connected.

●

Check whether the machine is properly installed and ready to connect to the network.

Installation/Settings Problems(P. 411)

●

If the problem persists, check the security settings of the wireless router.

Cannot print RX data.

Received documents cannot be printed due to some speciﬁc situation.

●

Check if there has occurred one of the following situations. If messages including causes and solutions

appear on the display, check the contents.

Troubleshooting

434