Cisco CISCO827-RF Hardware Installation Guide - Page 51

Chapter 3 Troubleshooting When Contacting Your Cisco Reseller Table 3-3 Problems After Router Is Running (continued) Symptom Connection to analog telephone, fax machine, or modem is lost. (PH1 or PH2 LED on Cisco 803 and 804 routers is off.) Problem Solutions • If the problem continues, call your Cisco reseller. • A cable-related problem: • Make sure the connectors at both ends of the cable are securely connected. - Disconnected • Make sure the cable is not physically cable. damaged. If it is damaged, replace it. - Damaged cable. • Problem with ISDN • Contact your telephone company to line. determine if there is a problem with your line. • If the problem continues, call your Cisco reseller. When Contacting Your Cisco Reseller Some of the solutions instruct you to contact your Cisco reseller. Before contacting your reseller, have the following information ready: • Router model and serial number (see the back panel of the router) • Maintenance agreement or warranty information • Date you received your router • Brief description of the problem • Brief description of the steps you have taken to solve the problem 78-5373-04 Cisco 800 Series Routers Hardware Installation Guide 3-7