Cisco CISCO871-K9 Hardware Installation Guide - Page 80
Symptom, Problem, Solutions, is lost. The ADSL CD or G.SHDSL
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Problems After the Router Is Running Chapter 6 Troubleshooting Table 6-2 Problems After the Router Is Running (continued) Symptom Problem Solutions Connection to the xDSL line is intermittent or lost. (The ADSL CD or G.SHDSL CD LED on the front panel is off.) A cable-related problem: • Disconnected cable. • Damaged cable. • Make sure that the connectors are secure at both ends of the cable. • Check whether the cable is physically damaged. If it is damaged, order another cable from Cisco Systems or replace it with a similar cable. Connection to the xDSL line or WAN port is loose. (The WAN LNK LED and the ETHERNET LAN 0, ETHERNET LAN 1, ETHERNET LAN 2, or ETHERNET LAN 3 LED on the front panel are off.) Problem with DSL line or WAN service. Contact your DSL line or WAN service provider to determine whether there is a problem with the DSL or WAN service. Connection to the xDSL line is intermittent or lost. (The ADSLCD or G.SHDSL CD LED on the front panel is off.) A cable-related problem: • Disconnected cable. • Damaged cable. • Make sure that the Ethernet port is not configured to be administratively down. • Make sure that the device connected to the Ethernet port is connected, powered on, and properly configured. • Make sure that the connectors at both ends of the cable are secure. • Check whether the cable is physically damaged. If it is damaged, order another cable from Cisco Systems or replace it with a similar cable. Connection to the xDSL line or WAN is lost. (The ADSL CD or G.SHDSL CD LED and the ETHERNET LAN 0, ETHERNET LAN 1, ETHERNET LAN 2, or ETHERNET LAN 3 LED on the front panel are off). Problem with xDSL or WAN service. • Check all passwords and device names to make sure that they are correct. • Contact your DSL line or WAN service provider to determine whether there is a problem with the ADSL or WAN service. Cisco 850 Series and Cisco 870 Series Access Routers Hardware Installation Guide 6-4 OL-5331-01