Cisco CP-7985-PAL Phone Guide - Page 54

Troubleshooting Your Video Phone This section provides troubleshooting information for your Cisco Unified IP Video Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your video phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial One or more of the following factors might apply: tone or complete a call • You must log into the Extension Mobility service. • You must enter a client matter code or forced authorization code after dialing a number. • Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day. The Settings button is Your system administrator might have disabled unresponsive on your phone. (settings button) The phone screen appears blank The screen has gone into sleep mode to save power after a period of inactivity. Wake the screen by lifting the handset, or by pressing any button, such as (volume button) . The softkey that you want to use does not appear One or more of the following factors might apply: • You must press more to reveal additional softkeys. • You must change the line state (for example, go off-hook or have a connected call). • Your phone is not configured to support the feature associated with that softkey. Join fails Join requires multiple selected calls. Be sure that you have selected at least one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them. Barge fails and results in a fast busy tone You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. 48 78-16798-02