Cisco CSS-11154-AC Configuration Guide - Page 38

Cisco TAC Website, website. Some services on the Cisco TAC website require a Cisco.com login ID

Page 38 highlights

Obtaining Technical Assistance About This Guide We categorize Cisco TAC inquiries according to urgency: • Priority level 4 (P4)-You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. • Priority level 3 (P3)-Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. • Priority level 2 (P2)-Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available. • Priority level 1 (P1)-Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available. Cisco TAC Website You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL: http://www.cisco.com/tac All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register: http://tools.cisco.com/RPF/register/register.do If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL: http://www.cisco.com/en/US/support/index.html If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files. xxxviii Cisco 11000 Series Secure Content Accelerator Configuration Guide 78-13124-06

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About This Guide
Obtaining Technical Assistance
xxxviii
Cisco 11000 Series Secure Content Accelerator Configuration Guide
78-13124-06
We categorize Cisco TAC inquiries according to urgency:
Priority level 4 (P4)—You need information or assistance concerning Cisco
product capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network
functionality is noticeably impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded,
affecting significant aspects of business operations. No workaround is
available.
Priority level 1 (P1)—Your production network is down, and a critical impact
to business operations will occur if service is not restored quickly. No
workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving
both cost and time. The site provides around-the-clock access to online tools,
knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract
have complete access to the technical support resources on the Cisco TAC
website. Some services on the Cisco TAC website require a Cisco.com login ID
and password. If you have a valid service contract but do not have a login ID or
password, go to this URL to register:
If you are a Cisco.com registered user, and you cannot resolve your technical
issues by using the Cisco TAC website, you can open a case online at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases through
the Cisco TAC website so that you can describe the situation in your own words
and attach any necessary files.