Cisco NMH410 User Guide - Page 48

Appendix A Appendix A: Troubleshooting The power LED of the Media Hub continuously flashes blue or red. Follow these instructions: 1. To shut down the Media Hub, press and hold the power button until the power LED starts flashing. If this step does not shut down the Media Hub, then proceed to step 2. 2. Disconnect the power adapter from the Power port of the Media Hub. 3. Disconnect the Ethernet network cable from the Ethernet port of the Media Hub. 4. Wait five seconds. 5. Re-connect the Ethernet network cable to the Ethernet port of the Media Hub. 6. Re-connect the power adapter to the Power port of the Media Hub. You cannot access the Media Browser of the Media Hub. Follow the instructions until you gain access to the Media Browser: 1. Make sure your computer is connected to the local network. Check the wireless or wired connection. 2. Make sure the Media Hub is connected to the router. Check the cable connection at both ends. 3. Double-click the desktop icon for the Media Hub (it was created during the Setup Wizard). 4. In the Address field of your web browser, make sure you entered the Friendly Name correctly. The Friendly Name is the name you created during the Setup Wizard. If you did not create a Friendly Name, use the default name; enter http://mediahub NOTE: To access the Media Browser from a Mac, use one of the following: •• http://.local •• .local •• http:// You have configured the Media Hub, but you do not see it displayed in Windows Explorer. Change the Workgroup of the Media Hub to match the Workgroup of your computer. Follow these instructions: Media Hub Troubleshooting 1. Access the web-based utility of the Media Hub. (Refer to Chapter 6: Advanced Configuration, page 35.) 2. On the Media Browser screen, click Configuration. 3. Click Configure System. 4. For the Media Hub Name and Workgroup settings, click Change, and then follow the on-screen instructions. NOTE: If you do not see a drive letter for the Media Hub, refer to Drive Letter Not Found, page 7. You cannot access the Media Browser, or the Media Hub does not respond to commands. Before You Begin The Media Hub must boot up with at least one hard disk installed. If Disk 1 has been removed and replaced with a new hard disk, then the recovery procedure can be used to re-install the Media Hub. WARNING: Before you install the new hard disk, back up its existing data because all data on the new hard disk will be erased. Instructions for the Recovery Procedure 1. To shut down the Media Hub, press and hold the power button until the power LED starts flashing. If this step does not shut down the Media Hub, then proceed to step 2. 2. Disconnect the power adapter from the Power port of the Media Hub. 3. While you press and hold down the Reset button, re‑connect the power adapter to the Power port of the Media Hub. 4. Continue to hold down the Reset button for ten seconds. Then release. 5. The Media Hub will undergo its recovery procedure. WARNING: Do not reboot or power off the Media Hub during the recovery procedure. The recovery procedure will reset the firmware to its factory version, so you may need to do a firmware upgrade when the recovery procedure is complete. 44