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Cisco SPA509 User Guide - Page 23

Updating Your Phone Firmware, Determining Your Current Firmware Version - spa509g

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Installing Your Phone Updating Your Phone Firmware 2 If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still do not see the display, contact your phone administrator or Internet Telephony Service Provider (ITSP). Updating Your Phone Firmware Your phone ships with pre-installed firmware. However, later firmware versions might be available that add features and fix problems with your phone. It is necessary to use the latest firmware for ideal performance. ! CAUTION If you are using your phone with an Internet Telephony Service Provider system, do not update your phone firmware without consulting your service provider. Your provider can automatically update your phones without any action on your part necessary. To update your phone firmware, do one of the following: • Download the firmware from the CCO and install it from your PC. (See the next section for instructions.) • Update by using the Cisco Voice System Setup Wizard (for example if your phone is part of a Cisco Voice System network). See the Cisco Voice System Setup Wizard User Guide. Determining Your Current Firmware Version Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA512G, Cisco SPA514G: STEP 1 Press the Setup button. STEP 2 Scroll to Product Info and press select. STEP 3 Scroll to Software Version. The firmware version number is displayed. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 23

Section	Page
Getting Started	6
About This Document	6
Overview of the Cisco Small Business IP Phones	8
Caring for Your Phone	8
Understanding Your Phone Lines and Buttons	9
Softkey Buttons	11
Using Keypad Shortcuts	13
Using the Cisco Attendant Console	14
Installing Your Phone	15
Before You Begin	16
Phone Connections	16
Connecting the Handset	17
Installing the Desk Stand or Wall Mount (Optional)	18
Connecting the Power	19
Connecting Your Phone to the Network	20
Connecting Your Phone to the Wired Network	20
Connecting a PC to Your Phone	21
Connecting Wired and Wireless Headsets	21
Verifying Phone Startup	22
Updating Your Phone Firmware	23
Determining Your Current Firmware Version	23
Download the Firmware from Cisco	24
Get the Phone IP Address	24
Update the Firmware on the Phone	24
Using Basic Call Management Functions	26
Managing the Audio Source and Volume	27
Adjusting Call Volume	27
Adjusting the Ringer Volume	27
Using Mute	27
Using the Speakerphone	27
Using the Headset with Your IP Phone	27
Switching Between the Handset, Headset, or Speakerphone During a Call	28
Sending Audio to the Speaker and Handset	28
Choosing Your Preferred Audio Device	28
Answering or Placing a Call	29
Answering a Call	29
Placing a Call	29
Redialing a Call	30
Putting a Call on Hold	30
Resuming a Call	30
Ending a Call	31
Transferring Calls	31
Performing an Attended Transfer	31
Performing an Unattended (Blind) Transfer	32
Transferring a Held Call to an Active Call	32
Managing Missed Calls	33
Turning the Missed Calls Shortcut On and Off	33
Forwarding Calls	34
Forwarding All Calls	34
Forwarding Calls When Your Phone is Busy	35
Forwarding Calls (Delay) Without Answering the Phone	35
Canceling Call Forwarding All	36
Call Forward Deactivation by using Star Codes	37
Setting Do Not Disturb	37
Enabling Do Not Disturb	37
Disabling Do Not Disturb	38
Setting Call Waiting	38
Picking Up a Call	39
Parking a Call	40
Placing a Three-Way Conference Call	41
Conferencing a Held Call with an Active Call	42
Using the Phone Directories	42
Using Your Personal Directory	43
Using the Corporate Directory	44
Using the Call History Lists	44
Setting or Changing a Phone Password	45
Accessing Voicemail	46
Using Advanced Phone Features	47
Configuring Privacy and Security	48
Blocking Caller ID	48
Blocking Anonymous Calls	48
Using Secure Call	49
Enabling and Using Dial Assistance	50
Creating Speed Dials	50
Creating Speed Dials on Unused Line Buttons	51
Creating Numerical Speed Dials	51
Using Speed Dials	52
Using the Paging Feature	52
Paging Another Phone	52
Paging a Group of Phones	52
Configuring Auto Answer	53
Monitoring and Accessing Another Phone	53
Customizing Your IP Phone Screen	54
Changing the IP Phone Screen Contrast	54
Changing the Screen Backlight Settings	54
Configuring the Phone Screen Saver	55
Turning on the Screen Saver	56
Using Ring Tones	57
Changing Your Ring Tone	57
Configuring Date and Time	57
Setting Your Phone’s Date and Time	57
Using Star Codes	58
Using the Interactive Voice Response Menu on the Cisco SPA501G	60
Advanced Procedures for Technical Support Personnel	62
Rebooting Your Phone	63
Using the Phone Web User Interface	64
Logging in to the Phone Web User Interface	65
Making the Web Configuration Utility Viewable and Writable	66
Saving the Configuration Profile	67
Setting Voice System Parameters	67
Setting Voice Phone Parameters	68
Setting Voice User Parameters	69
Viewing Call History Lists	71
Using Your Personal Directory	72
Viewing Attendant Console Status	73