Cisco UBR10012 Hardware Installation Guide - Page 154

Troubleshooting the HHGE Installation Chapter 4 Troubleshooting the Installation Step 3 b. If a port has been enabled but its corresponding enabled LED is still off, reseat the line card in its slot (you do not have to turn off the system power when removing or replacing line card). After the system reinitializes the interfaces, the enabled LED on the line card should go on. c. If the enabled LED remains off after the above checks, it is likely that the system has detected a processor hardware failure. Contact a service representative for instructions. See the "Obtaining Documentation and Submitting a Service Request" section on page vi. For all fiber optic connections, verify that the connections are clean. See Cleaning and Checking the Bulkhead Optical Connectors and Cleaning and Inspecting the Fiber Optic Connections at the following URL: http://www.cisco.com/en/US/docs/cable/cmts/ubr10012/installation/field_replaceable_units/ub_oc48.h tml Note Refer to the FRU documentation for the different cards at the following URL: http://www.cisco.com/en/US/products/hw/cable/ps2209/prod_installation_guides_list.html Troubleshooting the HHGE Installation To troubleshoot the HHGE installation, follow the instructions in Table 4-2. Table 4-2 Line Card Installation Troubleshooting Symptom Possible Cause Corrective Action Error message appears on the console every time the line card requests an image download. The error message is echoed and the PRE2 will not load the line card image. 1. HHGE card is inserted in slot 1 or slot 2. 1. Remove the HHGE from the illegal slot and place the card in any of the following slots: • 3/0/0 or 3/1/0 • 4/0/0 or 4/1/0. The PRE2 software shuts down the card. The reset line is asserted and the running configuration is updated with this slot in the shutdown state. 1. HHGE card is inserted in slot 1 or slot 2, subslot 1. 1. Remove the line card from the illegal slot and place it in slot 3 or slot 4. 2. Use the no hardware module shut command to reset the slot Power entry modules (PEMs), fans, 1. Disconnected power cord. and other line cards do not operate no hardware 2/0/0 shut 1. Check that all power cords are properly connected to both the Cisco uBR10012 system and at the power connection end. 2. Power switch is in the Off position. 2. Set the PEM power switches to the On position. The yellow FAIL LED does not light 1. The line card is not properly during portions of the POST seated. 1. Be sure the ejector levers are fully closed and that the captive screws have been tightened. 2. Bad line card slot or backplane connector. 2. Remove the line card and install it in another chassis slot. 4-16 Cisco uBR10012 Universal Broadband Router Hardware Installation Guide OL-18259-09