Cobra P1703-141 C-pod Warranty Information - Page 2

C-pod Service in the U.S.A. - code

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C-pod Service in the U.S.A. If you have any questions about operation or installing your new C-pod Security System or if you are missing parts... Please contact the U.S.A. distributor, Cobra, first! DO NOT RETURN THIS PRODUCT TO THE STORE! A trouble shooting guide is provided with your C-pod Security System which gives answers to some of the most common issues. Besides Cobra it is also possible to contact C-pod's factory service and support in Europe for customers in the U.S.A. Always include the serial number/activation code of your C-pod with any support request. The serial number/activation code is written on the label on the C-pod unit and is also available on the C-pod Personal Web Portal under Settings - User Info - Account Information. If your product should require factory service, please call Cobra first before sending it. This will ensure the fastest turn-around time on your repair. You may be asked to send your product to the Cobra factory. It will be necessary to furnish the following to have the product serviced and returned: 1. For warranty repair, include some form of proof-of-purchase, such as a photocopy of a sales receipt. If you send the original receipt, it cannot be returned. 2. Send the entire product if nothing else has been agreed on with Cobra's or C-pod's support staff. 3. Enclose a description of the problem. Include a typed or clearly printed name and address of where the product is to be returned. 4. Always pack product securely to prevent damage in transit. If possible, use the original packing material. 5. Ship prepaid and insured by way of a traceable carrier such as United Parcel Service (UPS) or Priority Mail to avoid loss in transit to: Cobra Factory Service, Cobra Electronics Corporation, 6500 West Cortland Street, Chicago, Illinois 60707 U.S.A. 6. If the product is in warranty, upon receipt of your product, it will either be repaired or exchanged depending on the type of damage or problem. Please allow approximately three (3) to four (4) weeks before contacting Cobra for status. If the product is out of warranty, a letter will automatically be sent informing you of the repair charge or replacement charge. 7. If your product is returned for factory repair, it will be returned to you with default settings restored. If you have any questions, please call 773-889-3087 for assistance. C-pod's factory service and support in Europe can be reached by e-mail to [email protected], further contact information can be found online at www.c-pod. com. © Seakey AB P1703-162

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C-pod Service in the U.S.A.
If you have any questions about operation or installing your new C-pod Security System or if you are missing
parts… Please contact the U.S.A. distributor, Cobra, first! DO NOT RETURN THIS PRODUCT TO THE STORE!
A trouble shooting guide is provided with your C-pod Security System which gives answers to some of the most
common issues.
Besides Cobra it is also possible to contact C-pod’s factory service and support in Europe for customers in the
U.S.A. Always include the serial number/activation code of your C-pod with any support request. The serial num-
ber/activation code is written on the label on the C-pod unit and is also available on the C-pod Personal Web Portal
under Settings - User Info - Account Information.
If your product should require factory service, please call Cobra first before sending it. This will ensure the fastest
turn-around time on your repair. You may be asked to send your product to the Cobra factory. It will be necessary
to furnish the following to have the product serviced and returned:
For warranty repair, include some form of proof-of-purchase, such as a photocopy of a sales receipt. If you
1.
send the original receipt, it cannot be returned.
Send the entire product if nothing else has been agreed on with Cobra’s or C-pod’s support staff.
2.
Enclose a description of the problem. Include a typed or clearly printed name and address of where the product
3.
is to be returned.
Always pack product securely to prevent damage in transit. If possible, use the original packing material.
4.
Ship prepaid and insured by way of a traceable carrier such as United Parcel Service (UPS) or Priority Mail to
5.
avoid loss in transit to:
Cobra Factory Service, Cobra Electronics Corporation, 6500 West Cortland Street, Chicago, Illinois 60707
U.S.A.
If the product is in warranty, upon receipt of your product, it will either be repaired or exchanged depending
6.
on the type of damage or problem. Please allow approximately three (3) to four (4) weeks before contacting
Cobra for status. If the product is out of warranty, a letter will automatically be sent informing you of the repair
charge or replacement charge.
If your product is returned for factory repair, it will be returned to you with default settings restored.
7.
If you have any questions, please call 773-889-3087 for assistance. C-pod’s factory service and support in Europe
can be reached by e-mail to [email protected], further contact information can be found online at www.c-pod.
com.
© Seakey AB
P1703-162