Coby DVD 958 User Manual - Page 21

Troubleshooting If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support. Address Email Web Phone COBY Electronics Technical Support 56-65 Rust Street Maspeth, NY 11378 [email protected] www.cobyusa.com 800-727-3592: Weekdays 8:00AM -11:00PM EST Weekends 9:00AM -5:30PM EST 718-416-3197: Weekdays 8:00AM -5:30PM EST Symptom Cause(s) Remedy No Power The AC power cord is not connected Please check that the AC power to the power supply or is not cord is connected securely. connected to a power supply securely. Picture Video input mode of the connected There is no TV isn't correctly set. picture or the Video output mode isn't correctly set. picture is distorted. The video cable isn't connected securely. Set an appropriate video output mode. Press [V-MODE] repeatedly until the picture becomes normal again. Connect the video cable securely. Sound There is no sound or the sound is distorted. The audio cables aren't connected securely. The volume is set at the lowest level. The sound is switched off. The disc is in fast forward/rewind playback. Connect the audio cables securely. Turn up the volume. Press [MUTE] on the remote control to switch on the sound. Press [PLAY/PAUSE]. Unable to play a disc This disc is placed in the disc tray Check that the disc is placed in in a wrong way. the disc tray with its label side upwards. The rating of the disc is higher than Reset the settings in the the rate set in the parental control item. parental control item. The unit isn't compatible with the disc. / The disc is dirty. Clean the disc. The buttons The unit is being interfered with on the unit static electricity etc. doesn't work. Switch off and unplug the unit. Then connect the unit to the AC supply and switch it on again. The remote There is no battery in remote Install two AAA/1.5V batteries control does control. not function. The batteries are out of charge. in it. Replace the batteries with new ones. The remote control isn't pointed to Make sure that the remote control the remote sensor. is pointed to the remote sensor. The remote control is out of its working Make sure the remote control is area. within the working area. The unit is shut down. Switch off the unit and disconnect it from the AC outlet. Then power on the unit again. The player The connected USB drive or the If the player freezes, turn it off and freezes when memory card is probably not compatible unplug it from the power supply. a USB drive with the player. Then, connect it to the power or a memory supply and switch it on again. The player will resume the normal card is status. inserted into the player. -20-