Coby MP-C351 User Manual - Page 29

TROUBLESHOOTING If you have a problem with this player, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support. COBY Electronics Technical Support Hours: Monday to Friday, 8:00 AM-11:00 PM EST Saturday and Sunday, 9:00 AM-5:30 PM EST Email: [email protected] Phone: 800-681-2629 or 800-727-3592 or 718-416-3197 Web: www.cobyusa.com The player does not turn on. • Ensure that the batteries are inserted correctly and are not dead, or that the player is operat- ing on AC power. I cannot transfer files to the player. • Ensure that your computer is running a supported operating system. • If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly installed. • Ensure that the supplied USB cable is securely attached to the player and the PC, or try using another USB cable. • If you have connected the player through a USB hub, try connecting the player directly to your computer. • Ensure that the player's memory capacity is not full. The buttons do not work. • Ensure that the batteries are inserted correctly and are not dead, or that the player is operat- ing on AC power. The sound quality of the music is poor. • Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or re-encoding the file yourself. • Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. For MP3s, the mimimum recommended bitrate is 128kbps; for WMAs, the minimum recommended bitrate is 96kbps. There is something wrong with the LCD diplay. • Ensure that the batteries are inserted correctly and are not dead, or that the player is operat- ing on AC power. - 29 -