Coby MP-C7057 User Manual - Page 47

Troubleshooting

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TROUBLESHOOTING If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support. COBY Electronics Technical Support Address: 56-65 Rust St. Maspeth, NY 11378 Hours: 8:00 AM-11:00 PM EST, seven days a week Phone: 718-416-3197 or 800-681-2629 Email: [email protected] Web: www.cobyusa.com The player does not turn on.  Ensure that the battery retains a charge. Try replac- ing the battery with a new one.  Try resetting your player (use a pin to press the Reset key on the rear of the player).  Ensure that the Hold switch is disengaged. The buttons do not work.  Ensure that the Hold switch is disengaged. I cannot transfer files to the player.  Ensure that your computer is running a supported operating system. www.cobyusa.com Page 47

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www.cobyusa.com
Page ³¶
TROUBLESHOOTING
If you have a problem with this device, please read the
troubleshooting guide below and check our website
at www.cobyusa.com for Frequently Asked Questions
(FAQs) and firmware updates. If these resources do not
resolve the problem, please contact Technical Support.
COBY Electronics Technical Support
Address:
56-65 Rust St.
Maspeth, NY 11378
Hours:
8:00 AM–11:00 PM EST, seven days a week
Phone:
718-416-3197 or 800-681-2629
Email:
Web:
www.cobyusa.com
The player does not turn on.
Ensure that the battery retains a charge. Try replac-
ing the battery with a new one.
Try resetting your player (use a pin to press the
Reset key on the rear of the player).
Ensure that the Hold switch is disengaged.
The buttons do not work.
Ensure that the Hold switch is disengaged.
I cannot transfer files to the player.
Ensure that your computer is running a supported
operating system.