Coby MP-C885 Setup Guide - Page 10

Common Troubleshooting Problems No Power Possible Solutions *Replace the Battery. *Hold the Play/Pause/Stop button for 5 seconds. *Reset the MP3 player by removing the battery Song Freezes *Make sure your WMA file(s) are not DRM protected. *The file is corrupted or damaged. *Unsupported file format (ACC, WAV...... Etc) No sound after file transfer *Ensure that the headphones are attached securely to the player. *Make sure your WMA file(s) are not DRM protected. *Unsupported file format (ACC, WAV. ....Etc) MP3 Player not recognized by the *Check the connection. Computer *Switch USB ports. * Reset the MP3 player by removing the battery. If you are still having difficulties with your MP3 player, please contact Customer Care, Hours of operation, Monday-Friday 8:00 AM - 8:30:00 PM EST, Saturday and Sunday 9:00 AM - 5:30 PM EST. You can also reach us online at [email protected] or [email protected] 1-800-727- 3592