Coby MP550 User Manual - Page 21

Troubleshooting If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support. Address COBY Electronics Technical Support 56-65 Rust Street Maspeth, NY 11378 Email [email protected] Web www.cobyusa.com Phone 800-727-3592: 718-416-3197: Weekdays 8:00AM-11:00PM EST Weekends 9:00AM-5:30PM EST Weekdays 8:00AM-5:30PM EST The player does not turn on.  Ensure that the player is fully charged. Try charging the player overnight (8 hours).  Ensure that the Hold/Lock switch is disengaged. The buttons do not work.  Ensure that the player is fully charged. Try charging the player overnight (8 hours).  Ensure that the Hold/Lock switch is disengaged. I cannot transfer files to the player.  Ensure that your computer is running a supported operating system. www.cobyusa.com Page 21