Compaq 1200US Presario Select 1200 Series Maintenance and Service Guide - Page 23

Maintenance & Service Guide Presario Series Models: 1246, 1247, 1277, 1278, and 1279 | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations Troubleshooting Solving PC Card Problems Some common causes and solutions for PC Card problems are listed in the following table. Solving PC Card Problems Problem Probable Cause Solution(s) When turned on, the computer does not beep when a PC Card is inserted. Card is not inserted properly. PC Card beeps are disabled. Ensure the card is inserted in the correct orientation. Double-click the PC Card icon in the Control Panel, and click the Global Settings tab; then, enable PC Card sound effects. Speaker is turned off or volume is turned down. Press volume buttons to turn the speaker on; then, increase the volume. PC Card drivers are not installed. Double click the Add New Hardware icon in the Control Panel for installation instructions. PC Card modem, fax, or network card does not work. PC Card modem or fax card does not work. If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MS-DOS mode. Card or card driver is not supported. Contact your Compaq-authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Card is not fully inserted into Ensure that the card is inserted in the slot or is not inserted the correct orientation. properly. Telephone cord is not plugged in all the way. Check and secure telephone connection. Necessary drivers are not installed (turned on). Install drivers. You are trying to access the card using the wrong COM port. See Specifications to verify COM port. The card conflicts with a serial device. See Specifications to verify address. The card is not supported. Use supported cards only. Modem network PC Card does not work. Memory or storage card does not work. Network driver is not installed or is not set up properly. Telephone cord is not properly connected. SRAM and flash memory cards require the memory card driver to be loaded (turned on). Install driver. Verify telephone connection. Install driver. Flash memory cards require the Microsoft FlashFile System to be loaded. Hard drives on flash mass storage cards require the PC Card ATA driver to be loaded. You are trying to access the Double-click My Computer hard drive card using the to verify the drive letter wrong drive letter. assigned to the card. The card is not supported. Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Solving Power Problems Problem Computer won't turn on and battery pack is not inserted. Solving Power Problems Probable Cause Solution(s) Computer is not connected to Insert battery or connect a power source. an external power source. Power cords to the external power source are unplugged. Power adapter is defective. Computer turned off while it was System board is defective. left unattended and the power icon System initiated Hibernation is off. due to a critical low-battery condition. System initiated Hibernation after a preset timeout. Ensure that power cords connecting the computer and the external power source are plugged in properly. Replace AC Adapter and restart. Replace the system board. Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer. Turn on the computer. Solving Printer Problems If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation. Problem Printer will not turn on. Solving Printer Problems Probable Cause The signal cable may not be connected properly, or the printer is unplugged. Solution(s) Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. Printer will not print. Printer prints garbled information. Printer is not turned on or is off line. The device drivers for your application are not installed. Turn the printer on and set it to on line. Refer to the printer documentation to install the correct printer driver. Printer that is set up for a network is not connected to the network. Connect the printer to the network. Printer cable is too long, unshielded, or defective. Paper tray is empty. Correct printer drivers are not installed. Replace the cable. Fill the paper tray with paper and set the printer to online. Refer to the printer documentation to install the correct printer driver. Cable is not connected properly. Cable is defective. Ensure that the printer signal cable is properly connected to the computer. Replace the printer cable and retest. Solving Touch Pad/Pointing Device Problems Some common causes and solutions for Touch Pad/pointing device problems are listed in the following table. Solving Touch Pad/Pointing Device Problems Problem Cause Solution(s) Touch Pad or mouse does not work. Incorrect device drive, or no device Install the device driver and add driver is installed. to the AUTOEXEC.BAT file or CONFIG.SYS file. The device driver is not installed in Install the Touch Pad/mouse Windows. driver in Windows. External mouse does not work. Mouse is not securely connected or Ensure that the mouse is is connected to an incorrect external securely connected to the connector. appropriate external connector. Touch Pad or mouse does not work even though the device is enabled in Windows. Mouse is not enabled. Enter MOUSE at the system prompt to activate the mouse device driver. Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted. Cursor skips or moves abnormally when using the Touch Pad. Cable not properly seated in Touch Pad board. Reseat cable. Defective Touch Pad board. Replace Touch Pad board. Defective system board. Replace system board. Device driver is not correctly installed in Windows. Install the appropriate device driver in Windows. The Touch Pad needs to be cleaned. Clean the Touch Pad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth.