Compaq 1215US Presario Select 1200 Series Maintenance and Service Guide - Page 20

Maintenance & Service Guide Presario Series Models: 1246, 1247, 1277, 1278, and 1279 | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations Troubleshooting Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. The following tables list error codes, a description of the error condition, and the action required to resolve the error condition. IMPORTANT: Retest the system after completing each step. When a step resolves the problem, do not proceed with the remaining steps. For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures. Select error codes by number or type: 101 through 114 200 through 215 300 through 304 401 through 403 501 through 516 600 through 699 1101 1701 through 1736 2402 through 2480 3206 8601 through 8602 3301 through 6623 Processor Test Memory Test Keyboard Test Parallel Printer Test Video Test Diskette Drive Test Serial Test Hard Drive Test Video Test Audio Test TouchPad/Pointing Device interface Test CD Drive Test Error Code 101-xx 102-xx 103-xx 104-xx Processor Test Error Codes Description CPU test failed Coprocessor or Weitek Error Recommended Action Replace the processor and retest. 1. Run the Configuration and Diagnostics Utilities. DMA page registers test failed. Interrupt controller master test failed. 2. Replace the processor board and retest. Replace the system board and retest. 105-xx 106-xx 107-xx 108-xx 109-xx 110-xx Port 61 error Keyboard controller self-test failed. CMOS RAM test failed. CMOS interrupt test failed. CMOS clock test failed. Programmable timer load data test failed. 113-xx 114-01 Protected mode test failed. Speaker test failed. 1. Check system configuration. 2. Verify cable connections to speaker. 200-xx 202-xx 203-xx 204-xx 211-xx 214-xx 215-xx 300-xx 301-xx 302-xx 304-xx 401-xx 3. Replace the system board and retest. Memory Test Error Codes Memory machine ID test failed. 1. Flash the system ROM and retest. Memory system ROM checksum failed. 2. Replace the system board and retest. Write/Read test failed. 1. Remove the memory module and retest. Address test failed. Random pattern test failed. 2. Install a new memory module and retest. Noise test failed. Random address test failed. Keyboard Test Error Codes Failed ID Test Failed Selftest/Interface Test 1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard. Failed Individual Key Test 2. Replace the keyboard and retest. Failed Keyboard Repeat Test 3. Replace the system board and retest. Parallel Printer Test Error Codes Printer failed or not connected 1. Connect the printer. 402-xx Failed Port Test 2. Check power to the printer. 3. Install the loop-back connector and retest. 403-xx Failed Printer Pattern Test 4. Check port and IRQ configuration. 501-xx 502-xx 503-xx 504-xx 505-xx 506-xx 507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx 600-xx 601-xx 602-xx 603-xx 604-xx 605-xx 606-xx 609-xx 610-xx 697-xx 698-xx 699-xx 5. Replace the system board and retest. Video Test Error Codes (501-xx through 516-xx) Failed Video Controller Test Failed Video Memory Test 1. Disconnect external monitor and test with internal LCD display. Failed Video Attribute Test Failed Video Character Set Test 2. Replace the display assembly and retest. Failed Video 80 x 25 mode 9 x 14 Character Cell 3. Replace the system board and retest. Test Failed Video 80 x 25 mode 8 x 8 Character Cell Test Failed Video 40 x 25 Mode Test Failed Video 320 x 200 Mode Color Set 0 Test Failed Video 320 x 200 Mode Color Set 1 Test Failed Video 640 x 200 Mode Test Failed Video Screen Memory Page Test Failed Video Gray Scale Test Failed Video White Screen Test Failed Video Noise Pattern Test Diskette Drive Test Failed Diskette ID Drive Types Test 1. Replace the diskette media and retest. Failed Diskette Format Failed Diskette Read Test Failed Diskette Write/Read/Compare Test 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. Failed Diskette Random Read Test Failed Diskette ID Media Failed Diskette Speed Test Failed Diskette Reset Controller Test Failed Diskette Change Line Test Diskette type error Diskette drive speed not within limits 4. Replace the system board and retest. Diskette drive/media ID error 1. Replace media. 1101-xx Failed Serial Port Test 2. Run the Configuration and Diagnostics Utilities. Serial Test Error Codes 1. Check port configuration. 1701-xx 1702-xx 1703-xx 1704-xx 1705-xx 1706-xx 1707-xx 1708-xx 2. Replace the system board and retest. Hard Drive Test Error Codes Failed Hard Drive Format Test Failed Hard Drive Read Test 1. Run the Configuration and Diagnostics Utilities and verify drive type. Failed Hard Drive Write/Read/Compare Test Failed Hard Drive Random Seek Test Failed Hard Drive Controller Test 2. Verify that all secondary drives have secondary drive capability. 3. Replace the hard drive and retest. Failed Hard Drive Ready Test Failed Hard Drive Recalibration Test 4. Replace the system board and retest. Failed Hard Drive Format Bad Track Test 1709-xx Failed Hard Drive Reset Controller Test 1710-xx 1715-xx 1716-xx Failed Hard Drive Park Head Test Failed Hard Drive Head Select Test Failed Hard Drive Conditional Format Test 1717-xx 1719-xx 1724-xx 1736-xx Failed Hard Drive ECC* Test Failed Hard Drive Power Mode Test Failed Network Preparation Test Failed Drive Monitoring Test *ECC = Error Correction Code Video Test Error Codes (2402-xx through 2480-xx) 2402-xx 2403-xx Failed Video Memory Test Failed Video Attribute Test 1. Run the Configuration and Diagnostics Utilities 2404-xx 2405-xx Failed Video Character Set Test 2. Replace the display assembly and retest. Failed Video 80 x 25 mode 9 x 14 Character Cell Test 3. Replace the system board and retest. 2406-xx Failed Video 80 x 25 mode 8 x 8 Character Cell Test 2408-xx Failed Video 320 x 200 Mode Color Set 0 Test 2409-xx 2410-xx Failed Video 320 x 200 Mode Color Set 1 Test Failed Video 640 x 200 Mode Test 2411-xx Failed Video Screen Memory Page Test 2412-xx 2414-xx Failed Video Gray Scale Test Failed Video White Screen Test 2416-xx 2418-xx 2419-xx 2421-xx 2422-xx 2423-xx Failed Video Noise Pattern Screen Failed ECG/VGC Memory Test Failed ECG/VGC ROM Checksum Test Failed ECG/VGC 640 x 200 Graphics Mode Test Failed ECG/VGC 640 x 350 16 Color Set Test Failed ECG/VGC 640 x 350 64 Color Set Test 1. Run the Configuration and Diagnostics Utilities. 2. Disconnect external monitor and test with internal LCD display. 3. Replace the display assembly and retest. 2424-xx Failed ECG/VGC Monochrome Text Mode Test 4. Replace the system board and retest. 2425-xx Failed ECG/VGC Monochrome Graphics Mode Test 2431-xx Failed 640 x 480 Graphics Test 2432-xx 2448-xx Failed 320 x 200 Graphics (256 Color Mode) Test Failed Advanced VGA Controller Test 2451-xx 2456-xx Failed 132-Column Advanced VGA Test Failed Advanced VGA 256 Color Test 2458-xx 2468-xx 2477-xx 2478-xx 2480-xx 3206-xx 8601-xx 8602-xx 3301-xx 3305-xx 6600-xx 6605-xx 6608-xx 6623-xx Advanced VGA BitBLT Test Advanced VGA DAC Test Replace the system board and retest. Advanced VGA Data Path Test Advanced VGA BitBLT Test Advanced VGA LineDraw Test Audio Test Error Codes Audio System Internatl Error Replace the system board and retest. TouchPad/Pointing Device Interface Test Error Codes Failed Mouse Test 1. Replace the TouchPad and retest. Failed Interface Test 2. Replace the system board and retest. CD Drive Test Error Codes Failed CD Drive Read Test 1. Replace the CD and retest. Failed CD Drive Seek Test 2. Verify that the speakers are connected. Failed ID Test Failed Read Test Failed Controller Test Failed Random Read Test 3. Verify that drivers are loaded and properly installed. 4. Replace the CD drive and retest. 5. Replace the system board and retest. Back to top