Compaq 2710p ProtectTools - Windows Vista and Windows XP - Page 72
Embedded Security for HP ProtectTools - memory
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Embedded Security for HP ProtectTools Short description Details Solution Encrypting folders, subfolders, and files on PSD causes an error message. If the user copies files and folders to the PSD and tries to encrypt folders/files or folders/subfolders, the Error Applying Attributes message is displayed. The user can encrypt the same files on the C: \ drive or an extra installed hard drive. This is as designed. Moving files/folders to the PSD automatically encrypts them. There is no need to "double-encrypt" the files/ folders. Attempting to double-encrypt them on the PSD using EFS produces this error message. Cannot Take Ownership With Another OS In MultiBoot Platform. If a drive is set up for multiple OS boot, ownership can only be taken with the platform initialization wizard in one operating system. This is as designed, for security reasons. An unauthorized administrator can view, delete, rename, or move the contents of encrypted EFS folders. Encrypting a folder does not stop an unauthorized user with administrative rights to view, delete, or move contents of the folder. This is as designed. It is a feature of EFS, not the Embedded Security TPM. Embedded Security uses Microsoft EFS software, and EFS preserves file/folder access rights for all administrators. The user has no encrypt options when attempting to restore the hard drive using FAT32. If the user attempts to restore the hard drive using FAT32, there will be no encrypt options for any files/folders using EFS. This is as designed. Software should not be installed on a restore with a FAT32 partition. Microsoft EFS is supported only on NTFS and does not function on FAT32. This is a feature of Microsoft EFS and is not related to HP ProtectTools software. The user is able to encrypt or delete the recovery archive XML file. By design, the ACLs for this folder are not set; therefore, a user can inadvertently or purposely encrypt or delete the file, thus making it inaccessible. After this file has been encrypted or deleted, no one can use the TPM software. This is as designed. Users have access rights to an emergency archive so that they can save/update their Basic User Key backup copy. Users should be instructed never to encrypt or delete the recovery archive files. Embedded Security EFS interaction with Symantec Antivirus or Norton Antivirus produces longer encryption/decryption and scan times. Encrypted files interfere with Symantec Antivirus or Norton Antivirus 2005 virus scan. During the scan process, the Basic User password prompt asks the user for a password every 10 files or so. If the user does not type a password, the Basic User password prompt times out, allowing NAV2005 to continue with the scan. Encrypting files using Embedded Security EFS takes longer when Symantec Antivirus or Norton Antivirus is running. To reduce the time required to scan Embedded Security EFS files, the user can either type the encryption password before scanning or decrypt before scanning. To reduce the time required to encrypt/decrypt data using Embedded Security EFS, the user should disable Auto-Protect on Symantec Antivirus or Norton Antivirus. The emergency recovery archive cannot be saved to removable media. If the user inserts a MultiMediaCard or Secure Digital (SD) Memory Card when creating the emergency recovery archive path during Embedded Security initialization, an error message is displayed. This is as designed. Storage of the recovery archive on removable media is not supported. The recovery archive can be stored on a network drive or on another local drive other than the C drive. 66 Chapter 8 Troubleshooting ENWW