Compaq 6005 Troubleshooting Guide - Page 5
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Table of contents 1 Computer Diagnostic Features Hewlett-Packard Vision Field Diagnostics 1 Accessing HP Vision Field Diagnostics 1 Survey Tab ...2 Test Tab ...2 Status Tab ...3 History Tab ...4 Errors Tab ...4 Help Tab ...4 Saving and Printing Information in HP Vision Field Diagnostics 5 Downloading the Latest Version of HP Vision Field Diagnostics 5 Protecting the Software ...5 2 Troubleshooting Without Diagnostics Safety and Comfort ...6 Before You Call for Technical Support 6 Helpful Hints ...7 Solving General Problems ...9 Solving Power Problems ...13 Solving Hard Drive Problems ...14 Solving Media Card Reader Problems 17 Solving Display Problems ...19 Solving Audio Problems ...24 Solving Printer Problems ...26 Solving Keyboard and Mouse Problems 27 Solving Hardware Installation Problems 29 Solving Network Problems ...31 Solving Memory Problems ...34 Solving Processor Problems ...36 Solving CD-ROM and DVD Problems 37 Solving USB Flash Drive Problems ...39 Solving Front Panel Component Problems 40 Solving Internet Access Problems ...41 Solving Software Problems ...43 ENWW v
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Table of contents
1
Computer Diagnostic Features
Hewlett-Packard Vision Field Diagnostics
............................................................................................
1
Accessing HP Vision Field Diagnostics
...............................................................................
1
Survey Tab
..........................................................................................................................
2
Test Tab
...............................................................................................................................
2
Status Tab
...........................................................................................................................
3
History Tab
..........................................................................................................................
4
Errors Tab
............................................................................................................................
4
Help Tab
..............................................................................................................................
4
Saving and Printing Information in HP Vision Field Diagnostics
..........................................
5
Downloading the Latest Version of HP Vision Field Diagnostics
.........................................
5
Protecting the Software
........................................................................................................................
5
2
Troubleshooting Without Diagnostics
Safety and Comfort
..............................................................................................................................
6
Before You Call for Technical Support
.................................................................................................
6
Helpful Hints
.........................................................................................................................................
7
Solving General Problems
....................................................................................................................
9
Solving Power Problems
....................................................................................................................
13
Solving Hard Drive Problems
.............................................................................................................
14
Solving Media Card Reader Problems
...............................................................................................
17
Solving Display Problems
...................................................................................................................
19
Solving Audio Problems
.....................................................................................................................
24
Solving Printer Problems
....................................................................................................................
26
Solving Keyboard and Mouse Problems
............................................................................................
27
Solving Hardware Installation Problems
.............................................................................................
29
Solving Network Problems
.................................................................................................................
31
Solving Memory Problems
.................................................................................................................
34
Solving Processor Problems
..............................................................................................................
36
Solving CD-ROM and DVD Problems
................................................................................................
37
Solving USB Flash Drive Problems
....................................................................................................
39
Solving Front Panel Component Problems
........................................................................................
40
Solving Internet Access Problems
......................................................................................................
41
Solving Software Problems
................................................................................................................
43
ENWW
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