Compaq 6500R Reference Guide - Page 62

Notebook Computer Troubleshooting, Problem, Possible Cause, Action

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Troubleshooting Notebook Computer Troubleshooting Problem System does not start when the notebook computer is turned on and running on battery power. Possible Cause Battery Pack is drained. Battery Pack is defective. Main logic board failure. Action Charge the Battery Pack. Replace the Battery Pack. Press the Reset Button located on the rear of the notebook computer (Figure 2-3), then restart the system. Contact your Compaq service representative. System does not start when the notebook computer is turned on while connected to an external power source. AC Adapter is not connected properly. There is no power from the external power source. Main logic board failure. Make sure the adapter is properly connected to the notebook computer and to its power source (Figure2-6). Check the external power source by connecting another device to it. Press the Reset Button located on the rear of the notebook computer (Figure 2-3), then restart the system. Contact your Compaq service representative. Application software or files failing to load with an out of memory error message. Insufficient notebook computer memory. Main logic board failure. Close open applications, save your work and refresh memory by rebooting the system. If you are using a high memory consumption application that requires 100MB+ memory, install an optional memory module. Press the Reset Button located on the rear of the notebook computer (Figure 2-3), then restart the system. Contact your Compaq service representative. Continued 6-2

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Troubleshooting
6-2
Notebook Computer Troubleshooting
Problem
Possible Cause
Action
System does
not start when
the notebook
computer is
turned on and
running on
battery power.
Battery Pack is drained.
Battery Pack is defective.
Main logic board failure.
Charge the Battery Pack.
Replace the Battery Pack.
Press the Reset Button located on the rear of the
notebook computer (Figure 2-3), then restart the
system.
Contact your Compaq service representative.
System does
not start when
the notebook
computer is
turned on
while
connected to
an external
power source.
AC Adapter is not
connected properly.
There is no power from
the external power
source.
Main logic board failure.
Make sure the adapter is properly connected to
the notebook computer and to its power source
(Figure2-6).
Check the external power source by connecting
another device to it.
Press the Reset Button located on the rear of the
notebook computer (Figure 2-3), then restart the
system.
Contact your Compaq service representative.
Application
software or
files failing to
load with an
out of memory
error message.
Insufficient notebook
computer memory.
Main logic board failure.
Close open applications, save your work and
refresh memory by rebooting the system.
If you are using a high memory consumption
application that requires 100MB+ memory,
install an optional memory module.
Press the Reset Button located on the rear of the
notebook computer (Figure 2-3), then restart the
system.
Contact your Compaq service representative.
Continued